Richmond Hill, ON
|reply to TSIElizabeth |
I appreciate the somewhat generic reply, but TSI need not "own" the infrastructure or technicians to ensure that its customer doesn't have to wait around for days for an installation which should have taken no more than an hour.
I don't care whether the $65 goes directly to Rogers or to Teksavvy's CEO's toaster replacement fund. I paid TSI to install and activate my service; whether or not Rogers is contracted to do this doesn't concern me.
Any sensible person would tell me to demand at least a portion of this be returned, if the technician not only does nothing but come and waste my time, but cause to live without internet access--which the UN deems a basic human right--for days.
Since it is Rogers that messed this up, it boggles my mind why TSI does not seek compensation from them.
If I pay the post office to ship merchandise to a customer, and the postal service messes up and loses the item, it would be ridiculous for me to refuse to refund the buyer "because I used their money for postage and the cost of the merchandise".
I would immediately refund the buyer and seek compensation from the post, just as TSI should from Rogers.
I'm not interested in posting in the direct forum, which just seems like a way to reduce the likelihood of prospective customers from seeing issues like this. You can find my account with the postal code L4E3V8.