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Kruisey

join:2006-12-30
Vancouver, BC
reply to WhosTheBosch

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Excuse me but there are alot more folks living in the USA.
Therefore the pricing can be lower.
If I was a business person who would I prefer to have as a customer?
Would I wont to keep the guy that just wonted $30 a month for TV and internet?
Or the guy that just wonted a great price for internet and loaded up hours of free movies .As I mentioned before any Company would go bankrupt with folks like that.
Maybe its those folks one should blame for this move from Telus.
So how about that???


WhosTheBosch

join:2009-12-02
reply to Kruisey

said by Kruisey:

Your thinking is incorrect.
Look at the size of the UK against Canada 62,641,000 population
In Canada a huge country compared to them only 34,482,779
Then there is USA 311,591,917 again country smaller then Canada.
Far more people.
Which equals many more customers .Guess whats next?
Makes for LOWER PRICING..

You're wrong. Look at the population centre's. The majority of the Canadian population is within 300km's of the US border centred in large clumps. Your argument has no value due to the fact that ISP's only have to make large investments in population centre's. Don't try arguing about rural communities either. Telus got those lines for free from the government subsidies and my bet is they're going to pull a Verizon and let them rot.

titan_rw

join:2007-08-23
reply to lightspeedpr

The second Telus starts enforcing / charging for bandwidth overage will be the second I switch isp's.

Between yesterday and today, I used about 250 gig. This is on a HS50 plan, but still, what's the point of having a fast connection if you can't use it?


lightspeedpr

join:2012-12-04
Courtenay, BC
reply to Arthur Dent

Good Idea lets say world its so less impersonal no offense aol.



Foggy

@telus.net
reply to Foggy

Telus senior communications manager Shawn Hall told The Huffington Post today that the changes are being put in place "to better manage internet investment," and added that the company’s bandwidth caps are high enough that even the heaviest bandwidth users "have more than enough."

»www.huffingtonpost.ca/2012/12/05···0Alberta

Can you believe that nonsense coming from this TELUS paid pooch scrambling around for a response after TELUS was caught trying to sneak this one through?

QUESTION #1 for TELUS senior fart-catcher Shawn Hall:

If the heaviest bandwidth users "have more than enough", then why reduce the bandwidth caps at all - in my case by 50%?

If the heaviest bandwidth users "have more than enough", then why would TELUS take a PR hit like this unless it's intending to start enforcing the usage caps and just like it says on the TELUS website, start charging a $2/GB over-limit fee?

DUH - can't you do better than that?

QUESTION #2 for TELUS senior fart-catcher Shawn Hall:

Why is there no live link to this "Important information" that people can click on simply by visiting the TELUS website Mr. Hall?

Why did I have to supply the tiny link included at the bottom of my e-mail 'bill ready' notification that most people wouldn't even notice?

I'm very happy to see that this link is now being spread around to other sites as well.

Your company actually thought that it could sneak in a 50% reduction in usage for the same price and that nobody would notice, didn't it Mr. Hall.

That's highly disrespectful and fortunately for loyal TELUS customers your company FAILED.

==========
'TELUS, the TELUS logo, the future is friendly are trademarks of the TELUS Corporation?'
==========

Here's a new slogan for you free of charge Mr Hall:

==========
'Wherever Shaw leads, TELUS will be sure to follow!'
==========

Good doggie
--------------

BTW, on my November 28, 2012 downloadable PDF TELUS bill here's what is now on it: (viewing my bill online doesn't have these details)

Usage details for high speed internet 604xxxxxxx

DATE Oct 26 - USAGE (GB) 1.15
DATE Oct 28 - USAGE (GB) 2.70
DATE Oct 29 - USAGE (GB) 2.02
DATE Oct 30 - USAGE (GB) 5.75
DATE Oct 31 - USAGE (GB) 2.03
DATE Nov 01 - USAGE (GB) 1.92
DATE Nov 02 - USAGE (GB) 1.16
DATE Nov 02 - USAGE (GB) 6.43
DATE Nov 07 - USAGE (GB) 1.03
DATE Nov 08 - USAGE (GB) 1.74
DATE Nov 09 - USAGE (GB) 1.66
DATE Nov 10 - USAGE (GB) 1.72
DATE Nov 11 - USAGE (GB) 1.53
DATE Nov 12 - USAGE (GB) 2.85
DATE Nov 13 - USAGE (GB) 3.13
DATE Nov 14 - USAGE (GB) 0.94
DATE Nov 15 - USAGE (GB) 2.60
DATE Nov 16 - USAGE (GB) 1.17
DATE Nov 17 - USAGE (GB) 2.40
DATE Nov 18 - USAGE (GB) 2.02
DATE Nov 19 - USAGE (GB) 1.84
DATE Nov 21 - USAGE (GB) 0.61

Total usage: 48.40

Usage is reported in gigabytes (GB) and rounded down to two decimal places.
-----------------------------
OMG, TELUS just called me and a guy who sounded like he was from the Philippines offered me a special on Optik TV.

Foggy: "Uh, no thank you, have a nice day"

He really made mine.


Kruisey

join:2006-12-30
Vancouver, BC
reply to Arthur Dent

Your thinking is incorrect.
Look at the size of the UK against Canada 62,641,000 population
In Canada a huge country compared to them only 34,482,779
Then there is USA 311,591,917 again country smaller then Canada.
Far more people.
Which equals many more customers .Guess whats next?
Makes for LOWER PRICING..


Arthur Dent

join:2011-01-27
Calgary, AB
reply to Foggy

Those defending Telus this time should just shut up. In countries with real competition the 50 Mbps service costs 6-7 times less and has no bandwidth cap.
What we are seeing is collusion at its best. All these regulations that allowed Telus, Shaw, Bell and Rogers to be Dominant Internet providers are the reason why we have insanely expensive and ridiculously limited Internet service in Canada. We are turning into the laughing stock of the world.


Kruisey

join:2006-12-30
Vancouver, BC
reply to Ikarasu

I am quiet certain your $30 a year for TVand internet will not be missed.Good Luck


Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to Kruisey

You mean, why do I keep discussing the fact Telus is cutting our bandwidth in half, and what sollutions / options there are, IE: Vote with your money? Probably the same reason you do...

It's a free world. You can defend their decision all you want, just as I can protest it.


Kruisey

join:2006-12-30
Vancouver, BC
reply to Ikarasu

Ok you know what you plan to do so why keep harping on about it.?


Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to Kruisey

If them offering me internet / TV for $30 a month will bankrupt them, maybe they shouldn't be offering it!

I didn't even want the TV / Never use it. Bandwidth costs Telus nothing - If they were to offer an unlimite 25 MB plan for $20 more, I'm sure a ton of people would sign up for it.

All these caps.. theyre not to save money, theyre for anti-copetetive measures. Telus knows people are using Netflix a lot... Or just downloading TV shows, and it competes with their TV Department. Thats the reason why they're lowering caps, not because they're losing money on it.

This is the reason why The smaller, non TV Selling ISPS can offer unlimited, for cheaper than Telus's limited plans... Teksavvy, Distributel, Primus, Acanac, ect... I could go on.

I got a good deal on Telus because I moved. I'd stick with them for their original price, but once they start charging for more usage, I'll be switching to Teksavvy. It's the only sensible move, financially. Especially with all the Rate hikes Telus/Shaw have been doing...

And don't even get me started on Telus's proffits... Telus has 1.3 Million subs for their ineternet, Their internet, TV, and Wireless business is constantly growing, and proffits raising... Sure, theyre spending millions upgrading their infrastructure so we get better speeds, But here comes the age old question:

If I can use my whole data cap in a 24 hour period on my current plan, why would I want extra speed? so I can reach my cap in 12 hours?



bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop
reply to Foggy

I thought I was Chicken Little (according to some of you employees), during the whole UBB fiasco, stating that Telus was going to lower their caps. Telus puts a good front on with cute lil' critters, let Bell pull the crap back East and then slowly but surely pull the same crap out West.

--
Consumerist.com | Consumers Union



pfak
Premium
join:2002-12-29
Vancouver, BC

1 edit
reply to Tabernak

said by Tabernak
I’m not sure what the 400 GB is in reference to, since the biggest cap apparently available as of February will be 250 GB. I’ll clarify that here if possible.

Word on the street is that Optik 50 will have a 400GB cap.
--
The more I C, the less I see.

Gardener
Premium
join:2006-10-19
Burnaby, BC
Reviews:
·TELUS
reply to Tabernak

said by Tabernak :

The new thresholds are, however, in line with what Shaw – Telus’s main competitor – is offering.

Perhaps this will stop attracting Shaw's bandwidth hogs. It won't do Netflix any favors either; the month we trialed, our usage went up significantly.



Tabernak

@videotron.ca
reply to telususer

Spotted this via Gests twitter, i'll only copy/paste a small portion. You can go to the link to read the rest...

Telus slashing internet usage caps
»wordsbynowak.com/2012/12/05/telus-caps/
...snip...
I inquired with Telus and here’s the spokesperson’s full response:

quote:
Telus sez:
Even with this change our thresholds remain the most generous in Canada. Thresholds of this sort are standard in the industry, and ours are far more generous than those of most other Canadian ISPs, in many cases more than twice as high. With this change TELUS offers a number of simple internet plans from $24 to $60 a month with speeds up to 25 MBPS and thresholds as high as a huge 400 GB a month. Our most popular mid-range plan TELUS 15, will give you up to 15 MBPS and 150 Gigs, more than enough for all but the heaviest users.

Since 2000, TELUS has invested more than $30 billion to bring Canadians some of the most advanced wireless and wireline broadband networks in the world. We have made significant investments in our network so that our customers can get the services that they want within their standard plan. In large part because of this investment our basic service is half the price of what broadband internet service first cost when it was launched 10 years ago, and our thresholds the most generous in the country. In the last few years, rates have remained about the same while the speeds and thresholds have dramatically increased, which has allowed customers to use increasingly data-heavy services, such as video streaming off the Internet.
I’m not sure what the 400 GB is in reference to, since the biggest cap apparently available as of February will be 250 GB. I’ll clarify that here if possible.

The new thresholds are, however, in line with what Shaw – Telus’s main competitor – is offering. Shaw’s 25-megabit service, for example, comes with 250 GB of usage, which is exactly what Telus’s high-end offering will now mirror. ....

telususer

join:2006-03-05
Burnaby, BC
reply to Kruisey

Well...Shaw does offer scaled pricing packages based upon your useage so you don't get hit with $/GB costs.

I'm in Burnaby and I am stuck with 15Mbps. I can't upgrade even if I wanted to.



NoCNTRCT

@shawcable.net
reply to Kruisey

Ya Telus is now in-line with the others for use age. . . Who cares? If they enforce these caps that's another issue but I am just glad I'm not with Telus and didn't sign a contract!!!


Kruisey

join:2006-12-30
Vancouver, BC
reply to Telus_WHY

Check the usage and pricing of the other big carriers .At the same time the free offers they give before complaining about Telus.
Bell,Rogers and Shaw.



Telus_WHY

@terago.net
reply to Gardener

Really, just call telus as for the client loyalty retention department. Talk to them about your account explain how not please you are with it. Try and get them to resolve it. When they don't simply go here and file a complaint. If enough of us do this will cause them to stop.

»www.ccts-cprst.ca/en/complaints/···int-form

Easy...... that is if everyone does it.

(When is google fiber coming to Canada again?)


Gardener
Premium
join:2006-10-19
Burnaby, BC
Reviews:
·TELUS
reply to Symtex

said by Symtex:

You have idea what are the cost. If you only knew.

Exactly. We don't have a clue, so we make wild guesses. For example, the difference between the "High Speed" and "Turbo High Speed" price implies that a gigabyte really costs a maximum of four cents, on the old rates, yet the "additional" charge is fifty times that. Curious, that.

I'd love to see a breakdown of the actual costs, but then so would competitors. Pity.

Kruisey

join:2006-12-30
Vancouver, BC
reply to pfak

Remember Telus was only a Home Phone provider not long ago.
To build up the TV side of their business from scratch must have had dig very deep into their pockets.
Personally I think they have done very well in the short time they have been established .When you think of their incentives given to customers .Yes I understand on a three year term.What other Companies would be as generous?
For the earlier client you states he only pays $30 for his internet and TV.Again no ISP provider needs you to go bankrupt.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21
reply to pfak

You have idea what are the cost. If you only knew.



pfak
Premium
join:2002-12-29
Vancouver, BC
reply to Symtex

said by Symtex:

What about the infrastructure cost to sustain the bandwidth ? That's not cheap. TELUS doesn't make 1 penny for HSIA only customer for the first year. The initial cost of acquisition is still high.

Bandwidth is a ridiculously small part of the cost. Certainly not enough to justify charging me $70/mo for basic TV and Internet with a 125GB cap.
--
The more I C, the less I see.

zod5000

join:2003-10-21
Victoria, BC
Reviews:
·Shaw
reply to Foggy

Isn't the point (and the decrease) rather moot. Telus hasn't enforced their caps in years. This sounds like the same panic that ensued when telus posted overage charges on their website.

They don't enforce either.

I agree its idiotic. They put caps and overage fees on their website (which probably drives uneducated users to the competition) but in practice they are unlimited (as they don't enforce). I think they'd better off going unlimited and advertise the hell out of it. It would give them a leg up on Shaw.


Symtex

join:2005-04-06
Burnaby, BC
kudos:21
reply to Ikarasu

said by Ikarasu:

Was this directed to me?

If it was... You'd be wrong. I'm going to quote from memory, a post 2 years ago.

A small company like Teksavvy, who pays a bulk of their fee to Telus to use their backbone, said that at their cheapest plan, their break even point was 300 GB. And thats for a small mom/pop ISP. Someone like Telus who owns their whole backbone and buys bandwidth in much, much larger quantities, pay a fraction of that.

I believe it costs a couple cents per GB actual costs for them. You could probably hit between 2-3 TB before Telus would lose money on their plans, based on their normal pricing.

What about the infrastructure cost to sustain the bandwidth ? That's not cheap. TELUS doesn't make 1 penny for HSIA only customer for the first year. The initial cost of acquisition is still high.
--
I may work for, but do not necessarily represent the views and beliefs of TELUS Communications.

Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to Kruisey

Was this directed to me?

If it was... You'd be wrong. I'm going to quote from memory, a post 2 years ago.

A small company like Teksavvy, who pays a bulk of their fee to Telus to use their backbone, said that at their cheapest plan, their break even point was 300 GB. And thats for a small mom/pop ISP. Someone like Telus who owns their whole backbone and buys bandwidth in much, much larger quantities, pay a fraction of that.

I believe it costs a couple cents per GB actual costs for them. You could probably hit between 2-3 TB before Telus would lose money on their plans, based on their normal pricing.

Expand your moderator at work


BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile
reply to Foggy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

lol this made it on the front page of /r/canada. Let's all complain about non-enforced caps!

Move to Ontario if you really want something to complain about... 2 years ago Rogers increased the price of the Ulta Lite package by $10, then decreased usage 97% from 60GB to 2GB. 2 GB!!!!!! And those are enforced caps, $5/GB up to $50. Real people are paying that.


Kruisey

join:2006-12-30
Vancouver, BC
reply to Ikarasu

Personally I feel that if every customer got your yearly rate Telus would go bankrupt.
You are certainly not an asset to any ISP provider from a business point of view..


Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to Foggy

Teksavvy.com - Re-sells (To put it simply - They don't Re-sell, They use Telus's line/their own bandwidth... which is better than Telus's) Telus, and has an unlimited option. Cheaper than Telus in most cases too (Unless your on a Cheap Discounted plan.

I'm with Telus on a 1 year term right now - $30 a month for 25M internet + Telus Tv. They don't enforce the caps just yet, which is good... because This month I've downloaded 2-3 TB's of stuff. (Normally I hit around 500 GB, but this month has been crazy busy). Once they enforce the cap though... I'll drop them for Teksavvy easily.

I like Ts's service way better, and prefer to support a company that doesn't screw their customers over on bandwidth. But I switched back when Telus wouldn't give them the backbone for 25M, and they were stuck on 6M... Now thats changed.