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Ternerito

join:2002-08-31
GVA
Reviews:
·TekSavvy DSL
reply to pfak

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Do we (telus customers) even have a way to assess how much data we 'consume' currently? I just logged in to my telus account, and noticed a 'usage reminders' section. However, the section contains no information... Could not find a figure with the actual bandwidth usage anywhere. Maybe I missed it.


pfak
Premium
join:2002-12-29
Vancouver, BC

1 edit
reply to Foggy
Wow. TELUS. Seriously. What the heck?
--
The more I C, the less I see.

bornav

join:2003-06-24
Richmond, BC
reply to WhosTheBosch
Get this line from the High Speed Contract Terms of Service:

Service Changes

You agree that, to maintain or improve the Services or for other business reasons, TELUS may change the Services rates, service plan features, e-mail addresses, minimum equipment and software requirements and any other aspect of the Services at any time, without notice or liability, at TELUS' sole and absolute discretion.

--------------------------------------------------------------------------

basically they can go from 500GB limit, to mailing you a banana every month instead, at their "absolute and sole discretion".

I'll go to small claims court if i have to in order to maintain my 500GB.

WhosTheBosch

join:2009-12-02
reply to Foggy
For years Telus has been saying that they have a superior network, however, the network might now have fallen behind the times and they need to do this to match the speeds Shaw offers. If the network has gotten into such a bad state that's a big concern for the future and people may have to start considering going to *gulp* Shaw. I have no idea why Telus would do this, the only thing that matters though is if they'll enforce the bandwidth caps.

I think there are two main reasons they did this:

1) To match what Shaw offers. That way if the Telus network IS in bad shape and they need more bandwidth on the backbone they can easily start enforcing the caps which should then free up excess backbone for the network. (I mean through everyone using less overall, I realize this isn't a good technical explanation) Do I think the Telus network is in this bad of shape? Not really, but only their network engineers and excs know for sure. As an FYI Shaw offers 250gb for 25mbps and 400gb for 50mbps:

»www.shaw.ca/internet/packages/

* As an aside, these bandwidth caps will become important in the future so why Telus doesn't keep them high and use that as a competitive advantage I don't know. If they do have the better network they should start advertising the higher caps and cause Shaw to match, which if they have a bad network should cause their network performance more problems, thereby making Telus look good. I think Telus is going the way of Telus Mobility though and looking to gain less customers with a higher ARPU (Average Revenue Per User).

2) I think that Telus, along with other ISPs is hoping the the UN finally decides they should attempt to govern the Internet along with the ITU and start charging for the Internet the way that phone calls are charged between countries. (There's formerly secret negotiations going on now.) Would this be bad for everyone but the ISPs? Yes. However, it would allow ISP's to start charging extra tariff's for bandwidth and thereby realize a new revenue stream that is currently dormant. We should all hope this doesn't happen. Anyway, if it does then Telus would love the lower bandwidth levels as they'd have a large new revenue stream that would expand exponentially as more video is transmitted online.

»www.michaelgeist.ca/content/view/6709/135/

»www.digitaltrends.com/web/united···r-thing/

»www.wired.com/threatlevel/2012/1···eetings/

»www.techdirt.com/articles/201212···te.shtml


Anonyshaw

@shawcable.net
reply to Trencher
It would appear the same for their new speeds as well. That sucks.

Telus rep posted in this thread the data limits sre cut in half.

»High Speed 50/Optik 50 FAQs

Trencher

join:2007-02-12
Etobicoke, ON
reply to Foggy
I wonder if this includes the new Optik 50... since no where on the link does it mention it. If they give me a hard time about it I'll threaten to go to Shaw and call them on breach of contract since I signed up for 500gb/m and not 250.


Foggy

@telus.net
I have TELUS High Speed Turbo 25

My e-mail 'bill ready for payment' notice today included the usual link for messages/changes.

Here's what it said.

+++++++++++++++++++++++++++++++++

Important information for TELUS clients

Effective Feb. 1, 2013, the download/upload usage included with your TELUS High Speed Internet plan will be:

High Speed Lite – 15 GB/month

High Speed – 100 GB/month

High Speed Turbo – 150 GB/month

High Speed Turbo 25 – 250 GB/month


++++++++++++++++++++++++++++++++++
Here is the link:

»telus.com/content/home-phone/notices.jsp

They are reducing my High Speed Turbo 25 from 500 GB/month to 250 GB/month.

That's a 50% reduction in download/upload usage for the same price.

Effective less than two months from now.

Without even the courtesy of an explanation.

That's not customer service.

That's arrogance.

Not a peep on the TELUS website.

They are still advertising the High Speed Turbo 25 as:

'Download/Upload Usage - 500 GB/month'

I called TELUS up.

The girl at first didn't know anything about it.

Then she said something about it being more in line with the current internet market.

Then she said that people were downloading illegal movies.

Then she compared it to the price of gas changing at gas stations.

WOW (maybe she was winging it)

TELUS is obviously trying to sneak this one in and hoping that nobody will notice.

I use less than 10% of the 500 GB/month I am entitled to but sneaking in a 50% reduction with no explaination is simply wrong.