I have TELUS High Speed Turbo 25
My e-mail 'bill ready for payment' notice today included the usual link for messages/changes.
Here's what it said.
+++++++++++++++++++++++++++++++++Important information for TELUS clients
Effective Feb. 1, 2013, the download/upload usage included with your TELUS High Speed Internet plan will be:
High Speed Lite 15 GB/month
High Speed 100 GB/month
High Speed Turbo 150 GB/month
High Speed Turbo 25 250 GB/month
Here is the link:
»telus.com/content/home-phone/not ··· ices.jsp
They are reducing my High Speed Turbo 25 from 500 GB/month to 250 GB/month.
That's a 50% reduction in download/upload usage for the same price.
Effective less than two months from now.
Without even the courtesy of an explanation.
That's not customer service.
Not a peep on the TELUS website.
They are still advertising the High Speed Turbo 25 as:'Download/Upload Usage - 500 GB/month'
I called TELUS up.
The girl at first didn't know anything about it.
Then she said something about it being more in line with the current internet market.
Then she said that people were downloading illegal movies.
Then she compared it to the price of gas changing at gas stations.
WOW (maybe she was winging it)
TELUS is obviously trying to sneak this one in and hoping that nobody will notice.
I use less than 10% of the 500 GB/month I am entitled to but sneaking in a 50% reduction with no explaination is simply wrong.