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someshawguy

@shawcable.net
reply to Foggy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

sigh...calm down guys...just think about the potential headaches Telus has to go through if they decide to enforce usage. it's not going to happen..

just wait and see if they will take any additional actions. i will agree halving bandwidth cap is a dick move on their part but it is because they are trying to discourage people from using online streaming services such as netflix. talk about anti-competitive..


titan_rw

join:2007-08-23
reply to bbbc

Re: UBB 2.0

How long until the CLEC's are offering the new 50 meg plans that Telus has? They're using the same ports in the dslam, so the equipment is capable. I'd even be able to supply my own modem, capable of 50.

I'd have no problem switching if I could get the same speed, with no billing increases, and have it 'officially' be unlimited. Instead of having to rely on Telus simply not billing.


Ikarasu

join:2004-01-09
Port Coquitlam, BC

said by titan_rw:

How long until the CLEC's are offering the new 50 meg plans that Telus has? They're using the same ports in the dslam, so the equipment is capable. I'd even be able to supply my own modem, capable of 50.

I'd have no problem switching if I could get the same speed, with no billing increases, and have it 'officially' be unlimited. Instead of having to rely on Telus simply not billing.

From what I understand... The recent crtc ruling meant that they had to allow speed matching almost instantaneous. Now... that doesn't mean they'll add it at the same time, seeing as how they have to work out what price to charge, ect.

Best bet, is to post in the Teksavvy direct forum asking, or in the general Teksavvy forum. I imagine they'll start matching it soon, with Telus they've been matching pretty fast in the past.


bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop
reply to titan_rw

said by titan_rw :

How long until the CLEC's are offering the new 50 meg plans that Telus has?

Who knows... 25Mb ain't good enough for you until that day comes? I'm assuming your equating the CLEC terminology to wholesalers.

I'd have no problem switching if I could get the same speed, with no billing increases, and have it 'officially' be unlimited. Instead of having to rely on Telus simply not billing.

That sounds like a perfect world, but wholesalers generally don't subsidize equipment and installation costs unlike the duopolies which require a contract. In addition, you can't expect the bundled price you're used to since the wholesalers are primarily selling just broadband. I'd rather pay a little more for a company that gives a sh*t and doesn't transfer you overseas.

--
Consumerist.com | Consumers Union

titan_rw

join:2007-08-23

said by bbbc:

Who knows... 25Mb ain't good enough for you until that day comes? I'm assuming your equating the CLEC terminology to wholesalers.

As far as I was aware, CLEC is a correct term. Competitive Local Exchange Carrier. The 'main' carrier is an ILEC, Incumbent Local Exchange Carrier. Telus uses the term CLEC. In some of their voice prompts, it's "For CLEC ADSL, press 1, for Centrex assignment, press 2", etc.

said by bbbc:

That sounds like a perfect world, but wholesalers generally don't subsidize equipment and installation costs unlike the duopolies which require a contract.

Yea, so with the wholesaler not subsidizing equipment costs, there should be no cost if the customer provides their own equipment.

Also, when I signed up with telus from day 1, there was never any contract. (I've been with telus for dsl since they bought out cadvision here in Calgary in 2001 I think it was.) And they still provided the equipment. The equipment is there for you to use free of charge for as long as you have telus service. The only reason I see to sign a contract is to get their 6 month promo rate, and or any 'gift' that they have going at the time. Like the laptop / tablet thing. That still wouldn't get me to sign a long term contract. Not worth it when they start changing bandwidth agreements.


johnjake

@telus.net
reply to WhosTheBosch

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

First of all, a disclaimer. I work for TELUS. My message does not necessarily reflect the views of TELUS as a company, and the views expressed are entirely my own.

The fact that you state that "Telus got those lines for free from the government" and that TELUS is "going to pull a Verizon and let them rot" in reference to rural areas shows that you have a complete lack of understanding on how an ADSL network actually works.

You still need a DSLAM to provide a DSL signal over those government provided lines.

The cable distance between the DSLAM and the modem has a direct affect on the quality of service, or whether an ISP can even offer service. If the distance is too high, the service will either be degraded or just not function.

It would be prohibitively expensive to roll out 15 or 25 Mbps service in remote rural areas. Due to the size of the properties and lack of population density, an ISP could end up investing significant resources to install a DSLAM, and then only be able to service 2 or 3 households with it. If that happened, it could take decades to earn the investment back on it.

I'm not taking sides on the telus bandwidth cap issue. I'm merely pointing out that what your comment implies is, quite simply, factually incorrect and misleading from a network technology point of view.



johnjake

@telus.net
reply to slidebite

Re: UBB 2.0

Standard disclaimer, I work for Telus, blah blah blah.

No clue about pricing or customer service, but from a technology point of view... identical. The DSL line from your house will connect to the exact same piece of network equipment (DSLAM) whether you are with TELUS, Teksavvy, Nucleus, etc etc. People claiming that Teksavvy can offer better service quality than Telus themselves are out to lunch.

**Clarification: If a customer is with Telus, and their line is still not on the new 2+ technology as it hasn't been moved yet, and they out order the service and replace it with a wholesale service that is on 2+ from the get go, they might see better service. This will be rare though, and temporary.


Ikarasu

join:2004-01-09
Port Coquitlam, BC

said by johnjake :

Standard disclaimer, I work for Telus, blah blah blah.

No clue about pricing or customer service, but from a technology point of view... identical. The DSL line from your house will connect to the exact same piece of network equipment (DSLAM) whether you are with TELUS, Teksavvy, Nucleus, etc etc. People claiming that Teksavvy can offer better service quality than Telus themselves are out to lunch.

**Clarification: If a customer is with Telus, and their line is still not on the new 2+ technology as it hasn't been moved yet, and they out order the service and replace it with a wholesale service that is on 2+ from the get go, they might see better service. This will be rare though, and temporary.

I had a huge reply, and hit back button and it got erased.. So I'm going to make it short.

Your mostly correct - If your line quality with Telus sucks, switching to Teksavvy will not fix it. But there are other parts of the network which allow Teksavvy to offer a higher quality service.

Routing is 1 of them - At least it was this way a year ago, but Teksavvy had way better routing, which made for better ping times in games. Sometimes trying to get to a server in Seattle from Vancouver, Telus has me routing all the way to Toronto, While I saw this happen once on Teksavvy, A quick E-mail and they configured it a bit, and the next day it was fixed. An E-mail to Telus... And they didn't know what I was talking about even / Didn't care to fix it.


pfak
Premium
join:2002-12-29
Vancouver, BC
reply to johnjake

said by johnjake :

People claiming that Teksavvy can offer better service quality than Telus themselves are out to lunch.

TekSavvy has much better routing connectivity than TELUS. They use Peer1 as their provider in Vancouver. Significantly less saturated links, and Peer1 actually likes to play ball with other ISPs.
--
The more I C, the less I see.


BliZZardX
Premium
join:2002-08-18
Toronto, ON
Reviews:
·WIND Mobile
reply to Ikarasu

said by Ikarasu:

An E-mail to Telus... And they didn't know what I was talking about even / Didn't care to fix it.

Bell has had private peering with Telus and Shaw for a long time. But it seemed like Rogers would never play ball.

About 6 months ago, I sent an email to both Bell and Rogers NOC about the horrible speed/ping/latency people in Ontario have between their networks because they default route everything to their "cheap" transit provider (TATA in Scarborough), which took the data to NY/NJ and back. It took forever to setup private peering, but they finally did it, and here we are today: 4 Rogers.net.bell.ca (67.69.246.93) 0.618 ms 0.645 ms 0.593 ms

Now I get 0-4ms instead of 30-40ms to local Rogers business & residential customers from Bell and vice versa.

Give it a try: »www.peeringdb.com/private/partic···hp?id=76
--
Fiber Optics are the future of high-speed internet access. Stop by the BBR »Fiber Optic Forum.


arggsz656

@telus.net
reply to johnjake

said by johnjake :

Standard disclaimer, I work for Telus, blah blah blah.

No clue about pricing or customer service, but from a technology point of view... identical. The DSL line from your house will connect to the exact same piece of network equipment (DSLAM) whether you are with TELUS, Teksavvy, Nucleus, etc etc. People claiming that Teksavvy can offer better service quality than Telus themselves are out to lunch.

**Clarification: If a customer is with Telus, and their line is still not on the new 2+ technology as it hasn't been moved yet, and they out order the service and replace it with a wholesale service that is on 2+ from the get go, they might see better service. This will be rare though, and temporary.

Depends who your provider is. As someone who has worked with third party services in the past, I can tell you that while the same copper line is used, third party service can originate from the third party's own DSLAM.


hfjgjhbk

@telus.net
reply to Trencher

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

said by Trencher:

I wonder if this includes the new Optik 50... since no where on the link does it mention it. If they give me a hard time about it I'll threaten to go to Shaw and call them on breach of contract since I signed up for 500gb/m and not 250.

Except when you signed up, you agreed that your service could change at any time.

Kruisey

join:2006-12-30
Vancouver, BC

1 edit
reply to Foggy

I am not blaming Telus for trying to reduce usage by 50%.
People are uploading movies and such via internet.Also some use Netflix because it it is cheap.
Why are people going this route instead of switching on their TV's is due and this is my personal opinion its PRICE.
Telus is the Company that has to purchase movies and shows from the likes of Shaw and Bell.Those folks in turn put the prices up.In turn Telus has to keep increasing their pricing to the customer.
Personally again alot of consumers cannot afford these increases and therefore divert to the Internet.
I should imagine this also happens with the Shaw and Bell customers.
Maybe Telus can say to these other Companies enough is enough with these price hikes .More reasonable pricing for TV packages could mean consumers switching back to TV .A big plus would be Telus would not have to reduce usage by 50%.A win win for everybody the consumer and Telus..


Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to hfjgjhbk

said by hfjgjhbk :

said by Trencher:

I wonder if this includes the new Optik 50... since no where on the link does it mention it. If they give me a hard time about it I'll threaten to go to Shaw and call them on breach of contract since I signed up for 500gb/m and not 250.

Except when you signed up, you agreed that your service could change at any time.

Doesnt matter... Call in and say you want to cancel because of this. they will let you. You cant sign away your rights, just like even if you agree to not sue them, you can still sue them. They know this... They put terms in the contract for people who'll fall for it.

Kruisey

join:2006-12-30
Vancouver, BC

Ikarasu you are a wonderful salesperson for your provider TekSavvy.



Shrug

@videotron.ca
reply to Ikarasu

said by Ikarasu:

said by hfjgjhbk :

said by Trencher:

I wonder if this includes the new Optik 50... since no where on the link does it mention it. If they give me a hard time about it I'll threaten to go to Shaw and call them on breach of contract since I signed up for 500gb/m and not 250.

Except when you signed up, you agreed that your service could change at any time.

Doesnt matter... Call in and say you want to cancel because of this. they will let you. You cant sign away your rights, just like even if you agree to not sue them, you can still sue them. They know this... They put terms in the contract for people who'll fall for it.

Indeed true. If anyone is indeed in a contract they can:
A) cancel w/o any terminations fee's and go else-where
B) Demand Telus honour their contract. And they have to, jusy like Bell had to when they pulled this.

If you are not in a contract, and if you complain to the CCTS and/or CRTC you should be able to stay month-to-month on a "grandfathered plan" just like Bell had to. Would be better if a bunch of you got together and filed as a group. Both the CRTC and the CCTS allows this.

Bell still has unlimited "grandfathered" plans to this day. As can be seen in the Bell forum.

Depends what the individual wants to do. If they have the balls for a fight and so forth.

Maybe one of you can contact cippic.ca about this. They were involved with the Bell fight that saw grandfathered plans honoured. But cippic tends to pick and chose their fights....

Or you can be pu.. whimps... and be walked on and whine in a forum.

*shrug*


bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop
reply to johnjake

Wholesalers rock

said by johnjake :

People claiming that Teksavvy can offer better service quality than Telus themselves are out to lunch.

Yes, wholesalers provide much better service, customer service-wise. Who said anything else with regards to technological advantages? Also, why post in an anonymous capacity, other employees aren't.

Even if you provide your own modem, you have to pay a wholesaler a $99 install fee for 15Mb+ speeds. Mind you, every dollar goes into Telus' pockets.

--
Consumerist.com | Consumers Union

Mike_C

join:2007-07-19
Vancouver, BC
reply to Shrug

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

said by Shrug :

Indeed true. If anyone is indeed in a contract they can:
A) cancel w/o any terminations fee's and go else-where
B) Demand Telus honour their contract. And they have to, jusy like Bell had to when they pulled this.

If you are not in a contract, and if you complain to the CCTS and/or CRTC you should be able to stay month-to-month on a "grandfathered plan" just like Bell had to. Would be better if a bunch of you got together and filed as a group. Both the CRTC and the CCTS allows this.

For your points A and B: Cancel without fees? Honor contract? Most people don't read the TOS for their ISP and just agree when signing up. Telus does not have anything in there that guarantees bandwidth allocations will not change. Just like they don't have anything in there guaranteeing the price will not change.

Internet is not regulated by the CRTC. Any complaints to the CRTC will get no attention unless for speed throttling specifically as their complain page states. Their page also points users with internet complaints other than throttling to where they can file a complaint if their provider refuses to do anything:

»www.ccts-cprst.ca/complaints/ser···roviders

That website is also the one Telus lists on the page outlining the changes to the bandwidth @ »telus.com/content/home-phone/notices.jsp
Expand your moderator at work


Bauwoo

join:2003-12-07
reply to Mike_C

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

lol let them whine, Mike. Either way they are going to complain about it, claim they have "rights", and pretend they know the legal system.



shrug

@videotron.ca
reply to Mike_C

said by Mike_C:

said by Shrug :

Indeed true. If anyone is indeed in a contract they can:
A) cancel w/o any terminations fee's and go else-where
B) Demand Telus honour their contract. And they have to, jusy like Bell had to when they pulled this.

If you are not in a contract, and if you complain to the CCTS and/or CRTC you should be able to stay month-to-month on a "grandfathered plan" just like Bell had to. Would be better if a bunch of you got together and filed as a group. Both the CRTC and the CCTS allows this.

For your points A and B: Cancel without fees? Honor contract? Most people don't read the TOS for their ISP and just agree when signing up. Telus does not have anything in there that guarantees bandwidth allocations will not change. Just like they don't have anything in there guaranteeing the price will not change.

Internet is not regulated by the CRTC. Any complaints to the CRTC will get no attention unless for speed throttling specifically as their complain page states. Their page also points users with internet complaints other than throttling to where they can file a complaint if their provider refuses to do anything:

»www.ccts-cprst.ca/complaints/ser···roviders

That website is also the one Telus lists on the page outlining the changes to the bandwidth @ »telus.com/content/home-phone/notices.jsp

Wow someone is arguing with me.

I'll let you do a search for "material change" in service.

Halving B/W *is* a material change in service.

Increasing cost *is* a "material change" in service.

You may want to look up what a "material change" in service is. When we pointed this out to the CRTC, Bell lost.

But hey, feel free to argue that Telus is the almighty authority.

Seems to me this scares you as it's about 700+$ per complaint per individual.

I wonder why this would scare you?

*shrug*


bbbc

join:2001-10-02
NorthAmerica
kudos:2
Reviews:
·FreedomPop
reply to Foggy

Mike, a few remarks. It's rich stating people don't read their service's TOS. You know no one reads any of them, whether it's for Telus broadband or a 99¢ iOS App Store purchase. As you can probably agree with me, the TOS is always in favor of the corporations, not consumers.

Well, Internet is regulated, otherwise the wholesalers wouldn't be around. As you said, the duopolies have been dealt with in regards to their throttling crap and lack of transparency when they implemented it.

I find it humorous how the Telus pep squad is coming out, again like they did with UBB, and come off as deniers. You guys should get into denying global warming. Before, the song and dance was that even though Telus backed Bell's UBB desires, they would never enforce caps because of the marketplace. Now Telus releases a little 50% off Xmas present (and not the good kind) and the same crew is saying even though Telus has published their intent, they aren't going to enforce things. What are you guys smoking?

As far as whining, I guess people who are ticked should just keep it to themselves. Get real.

--
Consumerist.com | Consumers Union



South_of_22

join:2009-03-23

1 edit

.............


Ikarasu

join:2004-01-09
Port Coquitlam, BC
reply to Kruisey

I'm not on Teksavvy, As mentioned before... don't you remember? I'm on Telus internet + TV for $30 a month!


Kruisey

join:2006-12-30
Vancouver, BC

I wonder why you took your Telsavvy review away from under your name then on left hand side of this column?
I also wonder if Telsavvy will be giving you this rate when you switch in February?


Kruisey

join:2006-12-30
Vancouver, BC
reply to Foggy

»www.crtc.gc.ca/eng/info_sht/t1003.htm



ikacell

@wind.ca
reply to Kruisey

said by Kruisey:

I wonder why you took your Telsavvy review away from under your name then on left hand side of this column?
I also wonder if Telsavvy will be giving you this rate when you switch in February?

I didn't take it away. Sometimes it shows... Sometimes it doesn't. Look at the review date... Its probably 2-3 years old.

And no, teksavvy wont give me this price. What they give me is better - unlimited internet, and peace of mind. Don't get me wrong - I'm not switching right now. Telus for all purposes, is unlimited. As soon as they're not... I'll be canceling.

What most people aren't realizing... Is once ubb comes out from Telus.... You'll be paging triple what you pay now, to get the sake service. Telus charges what... $2 per GB? So that's an extra $100 just to get the missing 50gb
(I'm on my phone - so prices aren't accurate. I remember it being $2?.. But it might be less, or more)

Kruisey

join:2006-12-30
Vancouver, BC

What ridiculous nonsense.


bluenote73

join:2009-02-17
V4N6A5
reply to Foggy

So is it really possible to cancel your contract without paying the fee right now? Because I'd like out , and these slimey bloodsuckers deserve it for being worse than lawyers and insurance executives. Sure, sign a contract. Then we raise your price, then we halve the service we are giving you. Well how about I decide Im only going to pay half the fee. Oh, that's absurd right? Yeah, it is.


Ikarasu

join:2004-01-09
Port Coquitlam, BC

said by bluenote73:

So is it really possible to cancel your contract without paying the fee right now? Because I'd like out , and these slimey bloodsuckers deserve it for being worse than lawyers and insurance executives. Sure, sign a contract. Then we raise your price, then we halve the service we are giving you. Well how about I decide Im only going to pay half the fee. Oh, that's absurd right? Yeah, it is.

Yes - You MAY have to wait until the price increase, but since they officially announced it, you probably dont have to.

Call in - Say you're not happy with them cutting your bandwidth in half, and thats a breach of the contract, and you'd like to cancel without the ETF. the CSR will likelly try to get you to stay / transfer you to a manager... Sometimes you'll get a rep who knows the rules, sometimes not... But if you keep arguing / point out they altered the contract, They should let you out of it. Threaten to contact BBB / CRTC if they refuse. But they shouldn't .