O Canada! > Canadian > Telus > [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

reply to Foggy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

reply to roach9
Strange. I guess it depends who you speak to. When I called yesterday to cancel my telus service, I made sure to explain that the reason for that was the upcoming caps.

At first I was told that I might have been thinking of UBB, and that was scrapped. Explained this was different, and that notices went up both on the telus web site and on my online bill.

After a few minutes wait, the rep came back assuring me that yes, the caps were actually being reduced, but they were NOT going to be enforced, not now, not ever! She went on and added that telus could not do that (charge for exceeding the caps) "even if they wanted"...

I felt compelled to point out that the service agreement gives telus the right to do pretty much whatever they want, which they are. Also asked her what was the point of lowering the caps (and start showing the data usage on the bill), if the caps were not going to be enforced, but there was no answer to that.

Riiiiiiiiiiiiiight , Telus are just poking the hornets nest , by cutting caps, but have no intention of of ever enforcing those caps....
I mean it makes perfect sense to piss off a good number of customers who've just signed up for 50/10 or 25/3 for no reason..

Seems logical to me.

Oh and Telus have no way of charging overages .... gee .. really ?

Things that make you say mmmmmhhhh.

reply to Foggy
»telus.com/content/internet/high-speed/

STILL shows as 500GB cap for 25mb.

If they're "officially" changing the caps, enforcing or not, that's a bizarre thing to still advertise if it's gone in less than a month.

reply to StarBuck

Because they take the (very) long view

reply to Foggy
Still waiting on a final outcome here. And this needs to be in the public eye.

reply to Foggy
I've heard that they will treat the new caps like the old caps...only throttle/cut-off those that chronically exceed the cap by a significant margin....of course this will put a ton more people in that window, myself included. I have been pretty consistent at 400-450Gb on my 500Gb plan. But w/ only 400Gb limit now, i can see a problem on the horizon.

reply to bluenote73
Called in about my Optik internet contract expiring in a few months and asked about the cap drop this morning.

No new info, just describing my call below.

It doesn't seem like a memo on the cap drops has made the rounds yet (?) because the support person didn't know what I was talking about and had to go ask someone. They did confirm the cap drop starting Feb 1.

I asked about how overage fees were going to be handled and got the canned "we don't charge overage just suggest upgrading you to the next level of service". When I asked what that was when I'm already on Optik Turbo (I didn't say anything about Turbo 50) I got what I took to be a nervous laugh from the csr and no direct response...

Same old, same old I guess.

Between Netflix through a proxy, PSN/XBL/Steam games and patches, work file transfers I'm still only around 300GB~400GB a month so I'm not too worried about overage. But it's annoying nonetheless to even have to be concerned about my usage when I'm just using it for what I feel is "regular" use in this day and age :|

I think Telus's bandwidth meter (what is shown on PDF bill) is borked.

I used over 530gigs for my December billing cycle, and the PDF bill shows that I only use 292gigs.

Hey........ Not complaining, just hope it remains in my favor for future months.

reply to Foggy
[Edit] until I can find a better link ;P

reply to Foggy
»forums.redflagdeals.com/bell-fib···1293434/

I have a feeling this is where Telus is going to be heading.

"Our networks cant handle people downloading so much... but pay us $10 more, and subscribe to TV/phone, and we'll accomodate you!)

reply to South_of_22
Comparing to my dd-wrt traffic logs, seemed pretty solid right up until i noticed that telus forgot about december 31st, which worked out just fine for me, as I had big queue of stuff to dl in the wee hours of that morning.

Oh, and for those of you who are complaining: the internet works on oversubscription. If everyone tried to use a 250gb cap, with most of it spent during primetime (say a 10 hour window per day), telus would need over 2 terabit/s of capacity to support 1.3 million customers.

I do not think anything can be done about this subject while Telus and Shaw have a monopoly for TV/Internet in Western Canada.
I personally feel very sad about this because I thought that when Telus started providing TV it would compete against Shaw which they did to start off.
Now its a case of well they either pick one or the other for TV/Internet packages so why compete when both can be earning the same profit.
TV packages can be the money makers .To force the General Public to buy more TV packages and make that money ,cut down on the amount of internet use.
Also we are forced to subscribe to a lot of rubbishy channels we do not wont to get the ones we do like.
That is very wrong.
This is a like to entering a Shopping Mall and being made to buy a pair of jeans we don't like to get the pair we really do like.Now that would never happen.
On Telus's side they have had to spend a lot financially to set up the TV side of their business where as Shaw had been established for years.Also Telus was over generous with their free gifts and maybe
realizing this at last are having to re coupe their losses on this side of the business.
Must admit Telus has come along way in TV quality of picture and the Technical Services,when one can reach them ,have been most helpful when problems arose.

reply to Foggy
If Telus is going to offer a service with "up to XXX GB" per month, they should not be surprised if a small percentage of the users actually use the offered service. If they are going to make a big deal about the "small percentage" of bad users who are actually using the service, I wonder why they won't give a credit to the users that barely use their service at all, such as seniors who send and receive a few emails each week. Since those users aren't using even 1% of their cap and not getting anything back, this obviously is not about fairness, it's about putting the screws to a few users because they can. And some people wonder why ISPs are among the most disliked service providers...

Why are people still talking in a tone like this is whats happening and they are charging for overages, from what telus has told me they still have no plans to enforce it.

Then why reduce the amounts in the first place?
'There is no smoke without fire' as the expression goes.
At least Shaw and Telus customers using Internet/TV cannot threaten to switch because it no advantage for either side to change now.

reply to Anon12
Forgive me Anon12, but if I have to choose between you and pfak, I'll go with pfak, who has stated that Telus will begin gouging in the fall. Personally I have no doubt that Telus will enforce their ridiculous caps and the first additional charge I receive will be that last as I will be gone to Teksavvy. They can take the entire Optik package and ......

Exactly.

I will drop telus as soon as I get my first overage bill.

I was paying for 25meg service/500 gigs allowance per month..
Now we get to pay more for less.

Guess what Telus....
You lose