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Technicholas
Premium
join:2010-11-11
Winterset, IA
Reviews:
·Mediacom
·CenturyLink
reply to dsllh

Re: 10% Hike January 1, 2013

Rates will not increase
IMPORTANT INFORMATION REGARDING
YOUR CENTURYLINK HIGH-SPEED INTERNET RATES
We recently sent you a notification announcing a rate increase to your High Speed Internet service. That notification was sent in error, and in fact, your HSI rates will not change effective January 1, 2013. We apologize for this error and any confusion it may have caused you. Our goal at CenturyLink is to provide you with the best possible customer service. If you have any questions regarding your rate or service, please give us a call at the customer service number located on your monthly bill. Thank you for choosing CenturyLink Business for your communication needs.

Steph Lake
Social Media Team Lead
Customer Advocacy Group
TalkToUs@CenturyLink.com

CenturyLink posted that.... hmmmm why would they mail out that in error?


whatthehell

@embarqhsd.net
said by Technicholas:

.........
CenturyLink posted that.... hmmmm why would they mail out that in error?

Whats comes to mind is an error. Yep, somebody screwed the pooch. The exact reason, we'll never know.

Years ago having Sprint DSL I got a postcard from Earthlink saying they now offered DSL in my town. I called them, looking for a better deal, and they said, no we don't offer DSL in your town. I asked why did they send out the postcards (I knew of at least 10 other people who had got them). The rep had no idea why they were sent out.


Hazy Arc

join:2006-04-10
Greenwood, SC
Reviews:
·CenturyLink
·Embarq Now Centu..
said by whatthehell :

said by Technicholas:

.........
CenturyLink posted that.... hmmmm why would they mail out that in error?

Whats comes to mind is an error. Yep, somebody screwed the pooch. The exact reason, we'll never know.

Years ago having Sprint DSL I got a postcard from Earthlink saying they now offered DSL in my town. I called them, looking for a better deal, and they said, no we don't offer DSL in your town. I asked why did they send out the postcards (I knew of at least 10 other people who had got them). The rep had no idea why they were sent out.

Either that - or they were intending on raising the rates and didn't like the backlash.

Or maybe they had a change of heart.

laker666

join:2012-12-05
Provo, UT
thats funny, because centurylink doesn't even service NJ


Hazy Arc

join:2006-04-10
Greenwood, SC
Reviews:
·CenturyLink
·Embarq Now Centu..


battleop

join:2005-09-28
00000
That map is not correct. They are missing their CLEC and ILEC markets in South East Tennessee and a few others.
--
I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company.

dsllh

join:2005-11-26
Milford, NJ
reply to Technicholas
I have had the service for a few years. I also have cable Internet because DSL is fragile n I need to be up 24/7. But I have bus level service. Same speeds as residential. Did not get a retraction card.


dmk08809

join:2001-09-08
Clinton, NJ
Reviews:
·CenturyLink
·Vonage
·Comcast
Hey 'dsllh'! Looks like we're practically neighbors. I just re-signed up for service on a 1yr contract (had taken up on a Comcast offer back in September and dropped CL's DSL at that time but CC's service reliability has been a nightmare). Does this imply a rate hike even for those under a 1-yr promo? The salesperson at the CL retail store in Flemington made no mention of it when I put the order in last week!