| Getting New HSI Account in My Name Hello,
In the past week, Comcast shut off our services because my mother refused to pay her bill (they were charging her more and more each month and she was fed up with it, but refused to call and complain). She just decided to not pay her bill and got us DISH TV services the very next day.
In this process, I lost internet and the only way for me to access it is through my phone for the time being. As someone in college, internet is pretty important. My only options of an ISP are Comcast and HughesNet, as we live too far out for DSL service. I'd really rather not get HughesNet if it can be avoided, as it is relatively expensive for a crappy connection.
I'm curious to if anyone knows if Comcast will allow me to open up an account in my name for HSI services despite an account being past due already at this address, or am I stuck with having to get the internet provided by DISH?
Thank you. |
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| You should be able to. If not, you can always use the address and attach an "apartment" to it.
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»www.VAJeeps.com
»www.BronzedBod.com |
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Russ
join:2011-03-17
Houston, TX
kudos:1 | Another option is to pay the outstanding balance. |
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| said by Russ:Another option is to pay the outstanding balance.
This seems like the best approach to me. Call Comcast and explain the situation and see if they can reduce the monthly cost if you will pay the overdue balance. Try working with them without getting all worked up and see if you can find a compromise that works for both sides. That way your Mom won't have a black mark on her credit. |
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| I've talked to her about it, and she's flat out refusing (she literally doesn't care about the mark on her credit. And she owes $800 apparently, or that's what their lock screen told me when I tried to access the internet the other day).
I'm going to just ask about an account in my own name, but if all else fails I guess I'll have to help pay off the balance, or pay it all myself if need be. |
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rody_44Premium
join:2004-02-20
Quakertown, PA | reply to jsjones008
They are not suppose to allow you to open a account in your name. The 800 dollar bill may include unreturned equipment. |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI | reply to jsjones008
They shouldn't, as they usually require proof of residency if the previous person (assuming they have a balance) within 90 days of new service.
Best bet is to get your mom to pay the balance. |
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| reply to jsjones008
your mom knows you're in college and she let the internet get cut off? she does know you need it for school right?
what exactly was Comcast charging her more and more?
as a parent, I know its my responsibility to keep / provide services in order for my kids to do their schoolwork and such, letting it go for such mundane reason of getting more charges and not complaining about it is somehow a little fishy too me...
you sure you're internet didn't get cut off because of excessive use or overages? just asking... |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
 ·Comcast
| reply to jsjones008
Re: Getting New HSI Account in My Name Find out what you/she owes $800 for (as rody_44  said unreturned equipment could be a lot of it, $800 if in monthly fees must be a number of months behind) and then make an agreement to pay off any reasonable/undisputed charges with payments if needed.
BTW if the bad credit gets reported, other providers (DISH, Telco) may note the address and name being the same and charge very high deposits, in the long run the $800 (or final actual balance) is pretty cheap. |
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| Apparently she didn't pay in July and fell a month behind. She was also late on her November payment (wasn't much we could do, all the bills hit the same week and I helped as much as possible). They went ahead and tacked on December as well (as they usually do), so in reality she probably only owes around $540. She is taking our equipment back tomorrow, so I'm sure it'll bring it down a little more.
Our bill month to month was $250ish with the Triple Play package. So it does add up in the end. There is no overage charges or anything, because I never made it even close to the 250GB cap. |
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 JohkalCool CatPremium,MVM
join:2002-11-13
Happy Valley
kudos:5
·Comcast
| There are no "overage" charges for going over 250GB. With what's been already said; find out what she owes, try to negotiate an acceptable sum down to get HSI only activated & the rest spread out with your new monthly invoice. If you have a credit card, you can enroll in auto-pay which may also help restore faith in your account with them. (just an option). |
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 beachintechThere's sand in my tool bagPremium
join:2008-01-06
kudos:5
·Comcast
| reply to jsjones008
If you have the same last name, there is no chance without paying off the balance. If the phone rep doesn't catch it, an in house installer will.
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Ex-Comcast Tech at the Beach. I speak for myself, not my former employer. |
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| reply to jsjones008
If you have same last names you are sol if you get employee who is paying attention. Your best bet is to get a direct sales guy to sell you chsi. All they care about is the sale and the ones that key their orders are usually temps or newbies who don't give a hoot. you could always pay the bill. |
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| reply to rody_44
OP is not late on payment. His mom is. that is a totally different account. You can have multiple accounts at a single address. |
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 RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | said by ArrayList:OP is not late on payment. His mom is. that is a totally different account. You can have multiple accounts at a single address.
Yes, so long all the accounts are paid in a timely fashion.
For him to get service in his name, he would need to prove to Comcast that he is now the new tenant of the home (i.e. provide a lease agreement, etc).
Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill.
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CheckSite.us | YourIP.us | Reverseip.us |
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 telcodad
join:2011-09-16
Lincroft, NJ
kudos:2 | Yes, there have been a number of previous posts about the same or similar situation/issue:
»Trying to order HSI
»[Billing] Installation to new apartment - says balance due
»Transferring service question |
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| reply to Rob
That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility? |
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| He used the service that was in her name. He has just as much as a responsibility as she does to pay the bill in my opinion. |
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| reply to ArrayList
said by ArrayList:That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?
Because the kid lives in the same place, if he/she moves to an apartment and calls with no previous balance under its name they will sign him/her up fast and with a smile, ok maybe not the smile. |
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