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ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
Reviews:
·Comcast
reply to Zizoo

Re: Getting New HSI Account in My Name

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.


Cheese
Premium
join:2003-10-26
Naples, FL
kudos:1

said by ArrayList:

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.

Yep


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast
reply to ArrayList

said by ArrayList:

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.

So the kid doesn't HAVE to pay, But comCast has the right to refuse service at that address until that bill is paid or they have PROOF that it is a new tennat.
The advise given, is for the OP's convience (and mothers credit rating) to work it out and pay it off.

medbuyer

join:2003-11-20
kudos:4
reply to jsjones008

said by jsjones008:

Our bill month to month was $250ish with the Triple Play package.

and I thought that my DirecTV before was already outrageous at $150...

why didn't she downgrade the services soon enough so she wouldn't get a ding on her credit report...she could have done that instead of fighting it out with comcast when she actually agreed to it.

mike34
Premium
join:2004-07-17
Central City, PA
reply to jsjones008

Something's fishy.

250.00/mo for Triple Play?

I would think 150.00 is more like it, isn't it?



ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
Reviews:
·Comcast
reply to tshirt

You can have multiple accounts at the same address, I don't know how his mothers service affects the OPs ability to get their own service. If OP has good credit, there is no risk for comast to provide service. I hope OP has some good alternatives to comcast.

OP shouldn't pay for it. It isn't their responsibility if they are not listed on the bill.

and yes, I understand that comcast may have the right to refuse service to anyone for any reason, but OP should check with his public utilities commission and see if that is legal for comcast to do that. I'm guessing it is, but it doesn't hurt to explore all avenues.



ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
reply to beachintech

it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?


medbuyer

join:2003-11-20
kudos:4

1 edit

said by ArrayList:

it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?

no, they dropped their common sense and signed up for something that they didn't really need.

i hate to say this but this thing happens everyday...

i used to have directv and thought...hhmmm...$150 seems outrageous...so I cut it thinking we only watch local channels and I know we can survive without...

with satellite out of the picture, I went to my phone bill next, lowered it down to the basic service for my security to work without hassle...

next was the internet...I needed a reliable connection since I know my whole family will use and need it so I kinda splurged on that part, getting Comcast Biz for better service thinking it was only 5-10 more compared to residential, no caps and better support aside from the fact that I am already out of the $150 satellite bill...

it's all about making the logical choices, putting in all the common sense that you can squeeze out of your brain...


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3
reply to ArrayList

said by ArrayList:

That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?

It may not be fair, but you have to draw the line somewhere. And that line is that Comcast will allow new service if they can be provided evidence that the person who has the outstanding bill will not benefit from the continued service. And that evidence is usually in the form of a lease agreement.

The mother will benefit from the use of Comcast if Comcast allows the son to get the service under his name, while she owes money.
--
CheckSite.us | YourIP.us | Reverseip.us


joako
Premium
join:2000-09-07
/dev/null
kudos:6

So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?

In all seriousness order some service online. Worst case they deny it, then just order DSL.

The ordering service at another address bit seems interesting. Do you know someone that will let you? If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!
--
PRescott7-2097



egeek84
Premium
join:2011-07-28
Livermore, CA
Reviews:
·Comcast
reply to jsjones008

His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother.



tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:4
Reviews:
·Comcast

1 edit
reply to ArrayList

Umm Student living at home with "deadbeat"* mom=likely means little positive credit marks, expect at best a large deposit/COD service.

* I'm not actually classifying the mom, almost everyone has had tough times a some point, but the credit numbers will paint a picture...someone who overspent, cut back and paid it off vs ran up a bill and tried to ignore while running up another bill with the next provider. (triple play is NOT a life line service.)
The cable industry is not dumb. Non payment is covered in the same laws that describe theft of service that ALL utilities need to function.
Cable service is NOT required for life to exist and the companies can refuse to serve in situations like this.
Don't you think they have dealt with people who try to signup in their dogs name or their kids name, or some random name each time the bill gets maxed out?
Befor you promote people avoid responsiblity, consider who does pay for abandoned bills. (All the rest of us, in case you couldn't figure that out)



baineschile
2600 ways to live
Premium
join:2008-05-10
Sterling Heights, MI
reply to egeek84

"Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill."


medbuyer

join:2003-11-20
kudos:4
reply to egeek84

said by joako:

So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?

If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!

the mom isn't banned...she just can't get service reinstated unless she pays what she owes comcast...

she can go to her neighbor and watch tv and surf the net if that's convenient for her and her son...

order at another address and then move it again to the old address? are you serious?

said by egeek84:

His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother.

here's a logical answer to both of you.... Rob See Profile couldn't have said it better...

said by Rob:

For him to get service in his name, he would need to prove to Comcast that he is now the new tenant of the home (i.e. provide a lease agreement, etc).

Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill.



Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3
reply to joako

You know what I mean -- benefit from the service in her own home after she has failed to pay for the service.

Unless things have changed, the Comcast system has different statuses in their billing system to indicate the status of the account. ACTV indicates the account is active. P/INS indicates there is a pending installation (usually either for new service, or when a technician is scheduled to install additional services), P/DS to indicate a pending disconnect, etc.

A P/DS status can happen for one of two reasons. The first is that the customer wishes to cancel their services, and once placed in P/DS, the equipment and services stop working. Another reason is if the customer is in past due status.

If you attempt to start service at an address where the current status is P/DS, you will not be able to have service installed.

So he can try ordering it online, but once Comcast sees the P/DS status, the system prevents new installation until the P/DS status is resolved.
--
CheckSite.us | YourIP.us | Reverseip.us



ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL
reply to tshirt

The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.


medbuyer

join:2003-11-20
kudos:4

1 edit

said by ArrayList:

The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.

that's not the point here.....

we all know it was his mother's bill....we all understand children are NOT responsible...in this case the "child" is the one compromised because of his mother's lack of paying the bills...

he wants to get internet, but being in the same address as his mother, Comcast can / will flag his order because of the same address where his mother failed to pay for services.

he can try and order it, call some gov't agency, order for another address and move it to the old address or move heaven and earth but Comcast will still see the old address where he wants the service...

Rob See Profile and tshirt See Profile explained it very well so much that I hope the OP will understand things a little better...

the only other way I could think the OP can get internet and such would be to get his OWN place or apartment and get services for THAT address...

ExoticFish

join:2008-08-31
Stuarts Draft, VA

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.
--
»www.VAJeeps.com
»www.BronzedBod.com


medbuyer

join:2003-11-20
kudos:4

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:3
reply to ExoticFish

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

Service can only be installed in addresses that already exist in the system. The chances of Apt 1 or Apt B existing is slim to none.
--
CheckSite.us | YourIP.us | Reverseip.us


ArrayList
netbus developer
Premium
join:2005-03-19
Evanston, IL

doesn't take much for them to add it. I've had it done before.


medbuyer

join:2003-11-20
kudos:4

3 edits

said by ArrayList:

doesn't take much for them to add it. I've had it done before.

add what "it"? the son? or the apt. a or b? are you serious?

it's still the same, the overdue account is still there...

i think you're just making up stuff to try to prove your point...

if you're not, post a pic of the bill or something to prove it...


Caddyroger
Premium
join:2001-06-11
To the west

1 edit
reply to ArrayList

never mind



joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to medbuyer

said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?
--
PRescott7-2097

medbuyer

join:2003-11-20
kudos:4

1 edit

said by joako:

said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?

put yourself in the contractor's shoes....

would you let that fly for you just for you to get paid knowing that Comcast and or its contractor company may well kick back the charges and you end up not getting paid because you saw that it was incorrect but you still let it fly?

you or whoever contractor doing this would really be dumb....you get there and face the house and ask yourself...hhmmmm...where could be apt. a and apt. b here when there's only a front door and maybe a garage door...or maybe even just one door...

if the contractor had a right mind, he'd double check everything first and made sure everything is correct before doing anything, otherwise, he'd kick it back to Comcast and move on to another job that will pay him correctly.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
reply to joako

They would just kick it back to Comcast and get assigned another.

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

2 recommendations

said by beachintech:

They would just kick it back to Comcast and get assigned another.

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.

You and the other posters in this thread who are providing common sense real-world advice are wasting your time. The "I'm Entitled" and the "I want it all, and I want it now" and the "Rules are for everyone else" groups (and the wannabe con artists) aren't listening.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5

I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

My favorite was a woman trying to open an account with her 6 month old daughters name and social. This was one job I was glad I verified with a photo ID.

--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.



NetFixer
Snarl For The Camera Please
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
·Comcast

said by beachintech:

I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

Makes me glad that for the most part I was only involved with commercial customers instead of residential customers. Although even in that environment you would get new installs scheduled for Xyzzy, LLC, and find out that it was the same business and local people that formerly operated Bedquilt, Inc. (from whom you had tried to remove equipment last month and found that the site was abandoned).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5

Yeah, at the end of my career with comcast, I was only commercial customers. They were more creative.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.