 FBGuyPremium
join:2005-03-19
Evanston, IL
 ·Comcast
 ·T-Mobile US
| reply to Zizoo
Re: Getting New HSI Account in My Name said by Zizoo:He used the service that was in her name.
immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account. |
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 CheesePremium
join:2003-10-26
Naples, FL
kudos:1 | said by FBGuy:said by Zizoo:He used the service that was in her name.
immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account. Yep |
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 tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3
·Comcast
| reply to FBGuy
said by FBGuy:said by Zizoo:He used the service that was in her name.
immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account. So the kid doesn't HAVE to pay, But comCast has the right to refuse service at that address until that bill is paid or they have PROOF that it is a new tennat.
The advise given, is for the OP's convience (and mothers credit rating) to work it out and pay it off. |
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| reply to jsjones008
said by jsjones008:Our bill month to month was $250ish with the Triple Play package.
and I thought that my DirecTV before was already outrageous at $150...
why didn't she downgrade the services soon enough so she wouldn't get a ding on her credit report...she could have done that instead of fighting it out with comcast when she actually agreed to it. |
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| reply to jsjones008
Something's fishy.
250.00/mo for Triple Play?
I would think 150.00 is more like it, isn't it? |
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FBGuyPremium
join:2005-03-19
Evanston, IL Reviews:
·Comcast
·T-Mobile US
| reply to tshirt
You can have multiple accounts at the same address, I don't know how his mothers service affects the OPs ability to get their own service. If OP has good credit, there is no risk for comast to provide service. I hope OP has some good alternatives to comcast.
OP shouldn't pay for it. It isn't their responsibility if they are not listed on the bill.
and yes, I understand that comcast may have the right to refuse service to anyone for any reason, but OP should check with his public utilities commission and see if that is legal for comcast to do that. I'm guessing it is, but it doesn't hurt to explore all avenues. |
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FBGuyPremium
join:2005-03-19
Evanston, IL | reply to beachintech
it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score? |
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1 edit | said by FBGuy:it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?
no, they dropped their common sense and signed up for something that they didn't really need.
i hate to say this but this thing happens everyday...
i used to have directv and thought...hhmmm...$150 seems outrageous...so I cut it thinking we only watch local channels and I know we can survive without...
with satellite out of the picture, I went to my phone bill next, lowered it down to the basic service for my security to work without hassle...
next was the internet...I needed a reliable connection since I know my whole family will use and need it so I kinda splurged on that part, getting Comcast Biz for better service thinking it was only 5-10 more compared to residential, no caps and better support aside from the fact that I am already out of the $150 satellite bill...
it's all about making the logical choices, putting in all the common sense that you can squeeze out of your brain... |
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 RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | reply to FBGuy
said by FBGuy:That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?
It may not be fair, but you have to draw the line somewhere. And that line is that Comcast will allow new service if they can be provided evidence that the person who has the outstanding bill will not benefit from the continued service. And that evidence is usually in the form of a lease agreement.
The mother will benefit from the use of Comcast if Comcast allows the son to get the service under his name, while she owes money.
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 joakoPremium
join:2000-09-07
/dev/null
kudos:5
·Comcast
| So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?
In all seriousness order some service online. Worst case they deny it, then just order DSL.
The ordering service at another address bit seems interesting. Do you know someone that will let you? If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!
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PRescott7-2097 |
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 egeek84Premium
join:2011-07-28
Livermore, CA
·Comcast
| reply to jsjones008
His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother. |
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tshirtPremium,MVM
join:2004-07-11
Snohomish, WA
kudos:3 Reviews:
·Comcast
1 edit | reply to FBGuy
Umm Student living at home with "deadbeat"* mom=likely means little positive credit marks, expect at best a large deposit/COD service.
* I'm not actually classifying the mom, almost everyone has had tough times a some point, but the credit numbers will paint a picture...someone who overspent, cut back and paid it off vs ran up a bill and tried to ignore while running up another bill with the next provider. (triple play is NOT a life line service.)
The cable industry is not dumb. Non payment is covered in the same laws that describe theft of service that ALL utilities need to function.
Cable service is NOT required for life to exist and the companies can refuse to serve in situations like this.
Don't you think they have dealt with people who try to signup in their dogs name or their kids name, or some random name each time the bill gets maxed out?
Befor you promote people avoid responsiblity, consider who does pay for abandoned bills. (All the rest of us, in case you couldn't figure that out) |
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 baineschile2600 ways to livePremium
join:2008-05-10
Sterling Heights, MI
·Comcast
| reply to egeek84
"Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill." |
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| reply to egeek84
said by joako:So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?
If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!
the mom isn't banned...she just can't get service reinstated unless she pays what she owes comcast...
she can go to her neighbor and watch tv and surf the net if that's convenient for her and her son...
order at another address and then move it again to the old address? are you serious?
said by egeek84:His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother.
here's a logical answer to both of you.... Rob  couldn't have said it better...
said by Rob:For him to get service in his name, he would need to prove to Comcast that he is now the new tenant of the home (i.e. provide a lease agreement, etc).
Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill.
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RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | reply to joako
You know what I mean -- benefit from the service in her own home after she has failed to pay for the service.
Unless things have changed, the Comcast system has different statuses in their billing system to indicate the status of the account. ACTV indicates the account is active. P/INS indicates there is a pending installation (usually either for new service, or when a technician is scheduled to install additional services), P/DS to indicate a pending disconnect, etc.
A P/DS status can happen for one of two reasons. The first is that the customer wishes to cancel their services, and once placed in P/DS, the equipment and services stop working. Another reason is if the customer is in past due status.
If you attempt to start service at an address where the current status is P/DS, you will not be able to have service installed.
So he can try ordering it online, but once Comcast sees the P/DS status, the system prevents new installation until the P/DS status is resolved.
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FBGuyPremium
join:2005-03-19
Evanston, IL | reply to tshirt
The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.
Children are NOT responsible for the actions of their parents/guardians. |
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1 edit | said by FBGuy:The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.
Children are NOT responsible for the actions of their parents/guardians.
that's not the point here.....
we all know it was his mother's bill....we all understand children are NOT responsible...in this case the "child" is the one compromised because of his mother's lack of paying the bills...
he wants to get internet, but being in the same address as his mother, Comcast can / will flag his order because of the same address where his mother failed to pay for services.
he can try and order it, call some gov't agency, order for another address and move it to the old address or move heaven and earth but Comcast will still see the old address where he wants the service...
Rob and tshirt explained it very well so much that I hope the OP will understand things a little better...
the only other way I could think the OP can get internet and such would be to get his OWN place or apartment and get services for THAT address... |
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| Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.
Then speak to your mother about responsibility.
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| said by ExoticFish:Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.
Then speak to your mother about responsibility.
"If the phone rep doesn't catch it, an in house installer will."
specially if the address isn't really big enough for an apt a or apt b |
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RobIn Deo speramus.Premium
join:2001-08-25
Kendall, FL
kudos:3 | reply to ExoticFish
said by ExoticFish:Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.
Then speak to your mother about responsibility.
Service can only be installed in addresses that already exist in the system. The chances of Apt 1 or Apt B existing is slim to none.
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