Topic 'Getting New HSI Account in My Name' in forum 'Comcast HSI' - dslreports.com

Re: Getting New HSI Account in My Name

Fri, 07 Dec 2012 05:22:54 EDT

cferro posted : The increases your mother saw had to do with the fine print in the contract, and/or changes in taxes.

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 14:23:45 EDT

medbuyer posted :

Their mother's lack of responsibility shouldn't cause the OP to suffer in college.

this I would agree with you....

funny because with all other anonymous posters who asks questions but vaguely gives out specifics, you would tend to be curious as to why...

and I think I know...

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 14:15:38 EDT

ExoticFish posted : Yeah, it's called a typo. Was trying to do two things at once. Either way. I'm done with this thread. Everyone has their own opinion and it's not up to any of us what what OP does. Their mother's lack of responsibility shouldn't cause the OP to suffer in college and there are options for him to get service at the home in his name.
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Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 14:13:10 EDT

medbuyer posted :

said by ExoticFish:

Building, meaning home.

said by ExoticFish:

I did it once to have a service added to a specific room in the building.

you're post above made it sound like it is a commercial building and not a home...

or better yet, you could have said home or house instead of building which I think everybody would presume it's one of the commercial spaces...

and like what I said to ArrayList

i call it worthless until proven...

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 13:05:02 EDT

ExoticFish posted : Building, meaning home.

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 13:01:42 EDT

Cheese posted :

said by drjenkins:

Not to mention, but I'll mention it, if you are succesful in unilaterally turning a single family dwelling into an apartment building you would have to answer to the wrath of the homeowner's association and/or the zoning control board.

:uhh:

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 12:51:42 EDT

drjenkins posted : Not to mention, but I'll mention it, if you are succesful in unilaterally turning a single family dwelling into an apartment building you would have to answer to the wrath of the homeowner's association and/or the zoning control board.

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 11:12:12 EDT

Rob posted :

said by medbuyer:

a building like in a commercial setting or detached living spaces may be different but in the OP's case which is a house, proving apt a or b or room 1 or 2 may or will raise a red flag. specially if the OP's house is in the boonies and is the ONLY house...or neighbors are like a good distance away...

again, going back to the scenario when the tech arrives on site and sees the HOUSE....hhmmmm...where's apt a or b here?

Exactly. Plus, if someone is trying to convince that a single family home suddenly became a multi-dwelling location, then Comcast would need to see separate meters to run separate drops so that the other tenants are not affected because of each other.

I can't believe this thread has gone on this long already.
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Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 10:32:49 EDT

medbuyer posted :

said by Rob:

said by ArrayList:

doesn't take much for them to add it. I've had it done before.

he's not lucky...he's just trying to stir the pot with some comments to try to prove his point...

i call it worthless until proven...

said by ExoticFish:

You don't have to have a "True Apartment" at any address to be able to append A, B, 1, 2, to the main address. It can easily be done. I did it once to have a service added to a specific room in the building.

Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 10:30:35 EDT

ExoticFish posted : You don't have to have a "True Apartment" at any address to be able to append A, B, 1, 2, to the main address. It can easily be done. I did it once to have a service added to a specific room in the building.
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Re: Getting New HSI Account in My Name

Thu, 06 Dec 2012 10:01:15 EDT

Rob posted :

said by ArrayList:

doesn't take much for them to add it. I've had it done before.

Then you were lucky. Every serviceable address exists in Comcast's database. If an address does not exist, then the phone rep must make a request to the local office to have research conducted to determine why the address is not in the system. This can include having a technician dispatched to the address to physically inspect the situation.

In other words, it's not easy, and I can assure you that the OP will NOT be able to bypass Comcast's checks and balances by avoiding the outstanding payment.

There's only two ways that service can be restored at the OP's home:

1) They pay the bill in full.

2) The mother puts the home in the son's name, and then the son takes the new deed down to Comcast.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 21:33:46 EDT

nrobot80 posted : I've seen this happen a number of times. As a former Comcast employee I've been to a house to disconnect a customer for non-payment, then back to the same house a week or two later to install new service in a different name but the same equipment. There was a COD of $1,100 because the previous person didn't return the equipment. Comcast will gladly give you service once they get their money. Try to talk your mom in paying the bill off and/or returning the equipment to lower the bill.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 21:03:29 EDT

yyzlhr posted : I see a lot of people in here think it's unfair for Comcast to deny the son service even though he didn't do anything wrong. I've worked for several MSOs around the world and this is standard practice. A lot of customers abuse the system and sign up for services they can't afford and rack up massive amounts of debt that the MSO will never recover and then pass on the torch to other family members to repeat the cycle.

At one particular MSO I worked for, if you decided to break policy and activate for a family member of someone who is severely delinquent, we had a special team that monitors activities like this and has no qualms about proactively cancelling these accounts even if the service is already active and calling them up and telling them one.

This same MSO went as far as blacklisting addresses with a long history of debt write offs, and would refuse to activate service for anyone who ever lives at those address. If a new tenant moves into a blacklisted address, all frontline reps are BLOCKED from activating services at that address and need to submit the potential customers information to a special team that runs a very thorough investigation to ensure the new customer has good credit and is not related to any of the previous tenants.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 19:52:28 EDT

NightOwl2 posted : I had a woman call in for new service. She insisted the tenant had moved out and taken all the equipment. The *previous* tenant's account was severely delinquent. However, I had just talked with the tenant about 30 minutes earlier, who had hung up after realizing her service would not be restored w/o payment. And my Caller ID showed the *new* resident was calling from the same number on delinquent account. She also hung up after hearing about lease, proof of ID, etc.

An hour later a co-worker received a call from the same number and supposed new resident. (A male this time) My center documents, documents, and documents. No new service.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 19:38:08 EDT

tshirt posted : Legally, The local postmaster is the only one who can assign legal addresses and modifers (like unit A,B or suite #1093 or similar) to prevent scams and address like 1 main street being too much like 1 main place/circle/drive/etc.

In practice, (lacking funding for the last 50 years for this task) most postmasters have ceeded the responsiblity to city/county planning dept's, which means unless their is a developerland lord inspection requirement (and Appropreate fee$) in the local code (and enforcement with fine$) you can end up with imaginary housing units.
It's all good until someone (code enforcement, police, legal arm of companies/people defrauded) catches on.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:55:00 EDT

beachintech posted : Yeah, at the end of my career with comcast, I was only commercial customers. They were more creative.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:53:19 EDT

NetFixer posted :

said by beachintech:

I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

Makes me glad that for the most part I was only involved with commercial customers instead of residential customers. Although even in that environment you would get new installs scheduled for Xyzzy, LLC, and find out that it was the same business and local people that formerly operated Bedquilt, Inc. (from whom you had tried to remove equipment last month and found that the site was abandoned).
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:32:24 EDT

beachintech posted : I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

My favorite was a woman trying to open an account with her 6 month old daughters name and social. This was one job I was glad I verified with a photo ID.

--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:24:41 EDT

NetFixer posted :

said by beachintech:

They would just kick it back to Comcast and get assigned another. ;)

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.

You and the other posters in this thread who are providing common sense real-world advice are wasting your time. The "I'm Entitled" and the "I want it all, and I want it now" and the "Rules are for everyone else" groups (and the wannabe con artists) aren't listening.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:08:32 EDT

beachintech posted : They would just kick it back to Comcast and get assigned another. ;)

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 17:02:11 EDT

medbuyer posted :

said by joako:

said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?

put yourself in the contractor's shoes....

would you let that fly for you just for you to get paid knowing that Comcast and or its contractor company may well kick back the charges and you end up not getting paid because you saw that it was incorrect but you still let it fly?

you or whoever contractor doing this would really be dumb....you get there and face the house and ask yourself...hhmmmm...where could be apt. a and apt. b here when there's only a front door and maybe a garage door...or maybe even just one door...

if the contractor had a right mind, he'd double check everything first and made sure everything is correct before doing anything, otherwise, he'd kick it back to Comcast and move on to another job that will pay him correctly.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 16:52:32 EDT

joako posted :

said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 16:31:35 EDT

Caddyroger posted : never mind

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 16:05:59 EDT

medbuyer posted :

said by ArrayList:

doesn't take much for them to add it. I've had it done before.

add what "it"? the son? or the apt. a or b? are you serious?

it's still the same, the overdue account is still there...

i think you're just making up stuff to try to prove your point...

if you're not, post a pic of the bill or something to prove it...

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 15:45:59 EDT

ArrayList posted : doesn't take much for them to add it. I've had it done before.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 15:36:06 EDT

Rob posted :

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

Service can only be installed in addresses that already exist in the system. The chances of Apt 1 or Apt B existing is slim to none.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 15:24:16 EDT

medbuyer posted :

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 15:16:19 EDT

ExoticFish posted : Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:57:47 EDT

medbuyer posted :

said by ArrayList:

The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.

that's not the point here.....

we all know it was his mother's bill....we all understand children are NOT responsible...in this case the "child" is the one compromised because of his mother's lack of paying the bills...

he wants to get internet, but being in the same address as his mother, Comcast can / will flag his order because of the same address where his mother failed to pay for services.

he can try and order it, call some gov't agency, order for another address and move it to the old address or move heaven and earth but Comcast will still see the old address where he wants the service...

Rob and tshirt explained it very well so much that I hope the OP will understand things a little better...

the only other way I could think the OP can get internet and such would be to get his OWN place or apartment and get services for THAT address...

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:51:11 EDT

ArrayList posted : The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:20:06 EDT

Rob posted : You know what I mean -- benefit from the service in her own home after she has failed to pay for the service.

Unless things have changed, the Comcast system has different statuses in their billing system to indicate the status of the account. ACTV indicates the account is active. P/INS indicates there is a pending installation (usually either for new service, or when a technician is scheduled to install additional services), P/DS to indicate a pending disconnect, etc.

A P/DS status can happen for one of two reasons. The first is that the customer wishes to cancel their services, and once placed in P/DS, the equipment and services stop working. Another reason is if the customer is in past due status.

If you attempt to start service at an address where the current status is P/DS, you will not be able to have service installed.

So he can try ordering it online, but once Comcast sees the P/DS status, the system prevents new installation until the P/DS status is resolved.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:14:17 EDT

medbuyer posted :

said by joako:

So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?

If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!

the mom isn't banned...she just can't get service reinstated unless she pays what she owes comcast...

she can go to her neighbor and watch tv and surf the net if that's convenient for her and her son...

order at another address and then move it again to the old address? are you serious?

said by egeek84:

His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother.

here's a logical answer to both of you.... Rob couldn't have said it better...

said by Rob:

For him to get service in his name, he would need to prove to Comcast that he is now the new tenant of the home (i.e. provide a lease agreement, etc).

Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:12:07 EDT

baineschile posted : "Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill."

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:09:55 EDT

tshirt posted : Umm Student living at home with "deadbeat"* mom=likely means little positive credit marks, expect at best a large deposit/COD service.

* I'm not actually classifying the mom, almost everyone has had tough times a some point, but the credit numbers will paint a picture...someone who overspent, cut back and paid it off vs ran up a bill and tried to ignore while running up another bill with the next provider. (triple play is NOT a life line service.)
The cable industry is not dumb. Non payment is covered in the same laws that describe theft of service that ALL utilities need to function.
Cable service is NOT required for life to exist and the companies can refuse to serve in situations like this.
Don't you think they have dealt with people who try to signup in their dogs name or their kids name, or some random name each time the bill gets maxed out?
Befor you promote people avoid responsiblity, consider who does pay for abandoned bills. (All the rest of us, in case you couldn't figure that out)

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 14:01:59 EDT

egeek84 posted : His Mom is a seperate customer with her own account/social security number. Her billing history has no impact on him Granted they both live at the same address, that shouldn't stop him from being able to open up an account under his name. If Comcast really wants their money back, they will pursue collections with his mother.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 13:52:21 EDT

joako posted : So the mother is banned from enjoying any sort of Comcast service now? Can't go to someone's house and use the internet or watch TV?

In all seriousness order some service online. Worst case they deny it, then just order DSL.

The ordering service at another address bit seems interesting. Do you know someone that will let you? If Comcast denies you at your address you could try to order it and get it installed at another address, and then call comcast in a week or 2 and tell them you moved!
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 12:21:36 EDT

Rob posted :

said by ArrayList:

That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?

It may not be fair, but you have to draw the line somewhere. And that line is that Comcast will allow new service if they can be provided evidence that the person who has the outstanding bill will not benefit from the continued service. And that evidence is usually in the form of a lease agreement.

The mother will benefit from the use of Comcast if Comcast allows the son to get the service under his name, while she owes money.
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Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 12:10:17 EDT

medbuyer posted :

said by ArrayList:

it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?

no, they dropped their common sense and signed up for something that they didn't really need.

i hate to say this but this thing happens everyday...

i used to have directv and thought...hhmmm...$150 seems outrageous...so I cut it thinking we only watch local channels and I know we can survive without...

with satellite out of the picture, I went to my phone bill next, lowered it down to the basic service for my security to work without hassle...

next was the internet...I needed a reliable connection since I know my whole family will use and need it so I kinda splurged on that part, getting Comcast Biz for better service thinking it was only 5-10 more compared to residential, no caps and better support aside from the fact that I am already out of the $150 satellite bill...

it's all about making the logical choices, putting in all the common sense that you can squeeze out of your brain...

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 11:53:47 EDT

ArrayList posted : it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 11:49:05 EDT

ArrayList posted : You can have multiple accounts at the same address, I don't know how his mothers service affects the OPs ability to get their own service. If OP has good credit, there is no risk for comast to provide service. I hope OP has some good alternatives to comcast.

OP shouldn't pay for it. It isn't their responsibility if they are not listed on the bill.

and yes, I understand that comcast may have the right to refuse service to anyone for any reason, but OP should check with his public utilities commission and see if that is legal for comcast to do that. I'm guessing it is, but it doesn't hurt to explore all avenues.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 11:37:58 EDT

dogcacher posted : Something's fishy.

250.00/mo for Triple Play?

I would think 150.00 is more like it, isn't it?

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 11:20:21 EDT

medbuyer posted :

said by jsjones008:

Our bill month to month was $250ish with the Triple Play package.

and I thought that my DirecTV before was already outrageous at $150...

why didn't she downgrade the services soon enough so she wouldn't get a ding on her credit report...she could have done that instead of fighting it out with comcast when she actually agreed to it.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 10:40:14 EDT

tshirt posted :

said by ArrayList:

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.

So the kid doesn't HAVE to pay, But comCast has the right to refuse service at that address until that bill is paid or they have PROOF that it is a new tennat.
The advise given, is for the OP's convience (and mothers credit rating) to work it out and pay it off.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 10:08:39 EDT

Cheese posted :

said by ArrayList:

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.

Yep

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 10:02:32 EDT

ArrayList posted :

said by Zizoo:

He used the service that was in her name.

immaterial. The only person Comcast has any authority to go after would be the person who's name is on the account.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 10:00:56 EDT

anon posted :

said by ArrayList:

That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?

Because the kid lives in the same place, if he/she moves to an apartment and calls with no previous balance under its name they will sign him/her up fast and with a smile, ok maybe not the smile.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 09:47:04 EDT

Zizoo posted : He used the service that was in her name. He has just as much as a responsibility as she does to pay the bill in my opinion.

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 08:42:53 EDT

ArrayList posted : That make sense for comcast, but why is the kid responsible for someone else's service? That is what I don't understand. When does one person become responsible for someone else's responsibility?

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 07:58:21 EDT

telcodad posted : Yes, there have been a number of previous posts about the same or similar situation/issue:

»Trying to order HSI

»[Billing] Installation to new apartment - says balance due

»Transferring service question

Re: Getting New HSI Account in My Name

Wed, 05 Dec 2012 07:39:02 EDT

Rob posted :

said by ArrayList:

OP is not late on payment. His mom is. that is a totally different account. You can have multiple accounts at a single address.

Yes, so long all the accounts are paid in a timely fashion.

For him to get service in his name, he would need to prove to Comcast that he is now the new tenant of the home (i.e. provide a lease agreement, etc).

Comcast isn't dumb -- they won't allow addresses with outstanding payments to have service reactivated under a different name. If that was the case, then the husband, then wife, then son, then daughter, then grandfather, then gandmother, etc would get the service in their name everytime the former stopped paying the bill.
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