Topic 'Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%' in forum 'Telus' - dslreports.com

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 08 Feb 2013 13:09:41 EDT

anon posted : I would HIGHLY suggest you file a complaint with the CCTS

»www.ccts-cprst.ca/

I did when this first came out, it looks like they are siding with the customers.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sun, 03 Feb 2013 00:40:26 EDT

WhosTheBosch posted : I haven't had it in my bills since October.

On another note, Telus is acting like deceptive scammers and STILL advertising the old bandwidth limits:

»www.telus.com/content/internet/high-speed/

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 02 Feb 2013 23:27:27 EDT

bimmerdriver posted : You can only see it after the fact on your bill.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 02 Feb 2013 21:48:20 EDT

Phil89 posted : Usage can be seen if you view your PDF bill. Haven't seen it anywhere else yet...

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 02 Feb 2013 19:22:45 EDT

roach9 posted : Personally, I still can't see my usage online.

Can anyone see their stats yet? Surely they can't start charging overages until they provide us customers with an adequate way of monitoring our usage... right?!

Re: UBB 2.0

Sat, 02 Feb 2013 00:22:28 EDT

xtachx posted :

said by bbbc:

said by slidebite :

So, how is teksavvy for phone and internet service anyhow?

I don't know if TekSavvy's VoIP product is available in AB or BC. I think the price is a bit spendy. I suggest you look into VoIP.ms (port your current number) and use an Obihai OBi202 ATA to hook up to your existing phones.

There is a problem with this. The home security system does not work on the voip.ms system with an obihai router. I have tried it for a month with help from voip.ms staff (great people btw! really supportive and awesome!), but we couldnt get it working.
--
Bell Canada: It is �Preposterous" that consumers should get content they want on their cellphones.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 19:57:31 EDT

anon posted : move to Sask, exand, you never have a problem like that with sasktel, no caps and no increases.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 19:28:31 EDT

anon posted : i know it works, i know it bit off but i'm with sasktel and i phoned to threatened to cancel my max and inet and they gave hd and dtvr free for a year. :) It helps doesn't it.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 17:52:46 EDT

Ikarasu posted : Complaining isn't going to work. At best they'll credit your account the price difference, and keep charging the 99% of other people who arent on DSlreports / complain.

The only way to show Telus, is to hit them where it hurts, there pockets. I don't see how it's legal to keep raising prices, unless they let people out of their contract.

Call in, cite both the price increase, and bandwidth increase, as a reason to cut the cord. Hit them where it hurts... their wallet.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 17:32:56 EDT

bluenote73 posted : I suggest concerned users email the people at openmedia, referencing the data cap 50% reduction and now price increase.

Anyone involved with the CCTS on this speak up as I would like to collaborate and share our experiences privately.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 12:39:20 EDT

Exand posted :

said by DanteX:

Looks like tv and internet prices will be going up too

»telus.com/content/help/customer-···ndex.jsp

I'm speechless. Reduce caps and bump prices up yet again? :o

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 12:28:13 EDT

tallguy11 posted : just call in and threaten to cancel.. they will put a credit on your account.. always works for me!!

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 11:22:33 EDT

pfak posted :

said by DanteX:

Looks like tv and internet prices will be going up too

»telus.com/content/help/customer-···ndex.jsp

Wow what is with the constant increases and where does Telus expect us to keep coming up with this extra cash?

Wow! With these increases, I will be paying an estimated $85/mo (with tax) for basic TV and Internet.
--
The more I C, the less I see.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 10:36:15 EDT

DanteX posted : What I want to know is how they can justify rolling back services yet raising the rates for those services.

Is Telus in trouble with loansharks?

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 03:29:22 EDT

WhosTheBosch posted :

said by DanteX:

Is it just me or does this happen every 6 months? Could someone please tell me what the Internet prices are increasing to? I only got my January bill a week ago so I won't be able to tell till the end of fucking February!

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 01 Feb 2013 00:39:45 EDT

DanteX posted : Looks like tv and internet prices will be going up too

»telus.com/content/help/customer-···ndex.jsp

Wow what is with the constant increases and where does Telus expect us to keep coming up with this extra cash?

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Thu, 31 Jan 2013 23:39:56 EDT

DanteX posted : If Telus is going to cut my allotment in half then i expect a discount on my bill or a free pass to exit my contract. Im not an average user and use the internet for more then just cat photos and facebook.

This is the 21st century and refuse to accept the fact because only 10 percent of people use that max 500gb a month or more allotment. what are we chopped liver?

Guess I am in line for a massive bill of overages.

Goodbye Telus hello Teksavvy

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Thu, 31 Jan 2013 18:49:01 EDT

Exand posted : ^
I specifically asked if he was talking about 50 and not 25 and he clarified it was 25. I assume he was confused / had only half the info like the previous rep did but who knows.

With how scattered the info is there are going to be some upset people who recently signed up / renewed with Telus when their cap isn't what they thought it was going to be.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Thu, 31 Jan 2013 01:08:02 EDT

fatguy posted : The 50 Mb/s line is adding an extra level of service that didn't exist before....so technically the max bandwidth goes from 500GB to 400GB and all other speed levels below are half of what their prior caps were, so 25Mb/s goes to 250GB and etc etc....

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Thu, 31 Jan 2013 00:17:50 EDT

Exand posted : So called again to ask some questions, and I was told Optik Highspeed's cap was being halved but the Optik Highspeed Turbo cap is only going from 500gb to 400gb? Which is different from what I was told previously as a different rep confirmed when I asked if the caps were being halved. :uhh:

Going to be interesting to see what the website update says as every time I've talked to a support rep they conclude by pointing out the "the website will be updated on Feb 1 with the new caps".

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 22:16:01 EDT

Kruisey posted : Then if that was available to the home subscriber also it would solve this problem.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 20:10:21 EDT

fatguy posted : .....the business side has unlimited 25/5 for ~85 a month, just for the sake of comparison & that includes your choice of primary hardware (combo dsl modem/router or pure dsl modem) and a preconfigured 4G modem as backup. I would pay that.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 19:31:19 EDT

Kruisey posted : When I sign in my correction in above shows' due to'.
When I sign out a 'not due' is there in the post.
"it should read 'Due to the Fact that TV '
Have edited it twice.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 11:22:15 EDT

Kruisey posted : Have been seriously thinking about this theme.
The TV is a the money maker and the moment Internet is due to the fact its being used as a TV for viewing.
Would folks that use just internet be willing to pay more just for that to get unlimited use say $95 per month?

I don't know how that' not due' got into my thread gremlins at work now corrected

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 07:37:03 EDT

StarBuck posted : Anon12,
while pfak didn't post that info in this thread, he did here: »[BC] 80% of my current usage for an extra $13/month?

Pfak has been a reliable source of accurate info for years, I have no reason to begin doubting him now.

I guess , in the fall, we'll see if he's correct.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 30 Jan 2013 02:27:32 EDT

Ikarasu posted : If pfak says it'll happen... I'm sure one of his Telus friends who's in the know has told him. So don't expect him to cite a source....

Theres no reason they would lower caps, and then not enforce them. I do however doubt they'll charge the expensive rates they have listed now - I presume they'll follow in bells steps, like they do for Cells - Offer an unlimited plan for premium, and sell block accounts for those who don't "Need" premium.

On a different note.

Shaws 25M comes with 250 Gb... No wonder Telus is lowering it.

I don't know about you guys, but I'm not waiting to see if they'll enforce it, when they likely will. I'm going to try to get out of my yearly contract.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 23:57:17 EDT

anon posted : So will I but pfak as far as i know does not work for telus, and was just speculating. I also dont recall him saying its coming in fall in this thread?

As for why they would lower the caps, is this still happening, last i seen in this thread the note to lower the caps was missing.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 21:17:02 EDT

anon posted : Exactly. ;)

I will drop telus as soon as I get my first overage bill.

I was paying for 25meg service/500 gigs allowance per month..
Now we get to pay more for less.

Guess what Telus....
You lose

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 15:52:25 EDT

anon posted : Forgive me Anon12, but if I have to choose between you and pfak, I'll go with pfak, who has stated that Telus will begin gouging in the fall. Personally I have no doubt that Telus will enforce their ridiculous caps and the first additional charge I receive will be that last as I will be gone to Teksavvy. They can take the entire Optik package and ......

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 14:17:14 EDT

Gardener posted :

said by Kruisey:

At least Shaw and Telus customers using Internet/TV cannot threaten to switch because it no advantage for either side to change now.

Not so. I could easily add Teksavvy cable internet, replacing my 25 Mbps Optik, and will if the usage limit gets annoying.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 11:12:35 EDT

Kruisey posted : Then why reduce the amounts in the first place?
'There is no smoke without fire' as the expression goes.
At least Shaw and Telus customers using Internet/TV cannot threaten to switch because it no advantage for either side to change now.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 05:25:58 EDT

anon posted : Why are people still talking in a tone like this is whats happening and they are charging for overages, from what telus has told me they still have no plans to enforce it.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 29 Jan 2013 00:17:43 EDT

bimmerdriver posted : If Telus is going to offer a service with "up to XXX GB" per month, they should not be surprised if a small percentage of the users actually use the offered service. If they are going to make a big deal about the "small percentage" of bad users who are actually using the service, I wonder why they won't give a credit to the users that barely use their service at all, such as seniors who send and receive a few emails each week. Since those users aren't using even 1% of their cap and not getting anything back, this obviously is not about fairness, it's about putting the screws to a few users because they can. And some people wonder why ISPs are among the most disliked service providers...

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Mon, 28 Jan 2013 09:18:38 EDT

Kruisey posted : I do not think anything can be done about this subject while Telus and Shaw have a monopoly for TV/Internet in Western Canada.
I personally feel very sad about this because I thought that when Telus started providing TV it would compete against Shaw which they did to start off.
Now its a case of well they either pick one or the other for TV/Internet packages so why compete when both can be earning the same profit.
TV packages can be the money makers .To force the General Public to buy more TV packages and make that money ,cut down on the amount of internet use.
Also we are forced to subscribe to a lot of rubbishy channels we do not wont to get the ones we do like.
That is very wrong.
This is a like to entering a Shopping Mall and being made to buy a pair of jeans we don't like to get the pair we really do like.Now that would never happen.
On Telus's side they have had to spend a lot financially to set up the TV side of their business where as Shaw had been established for years.Also Telus was over generous with their free gifts and maybe
realizing this at last are having to re coupe their losses on this side of the business.
Must admit Telus has come along way in TV quality of picture and the Technical Services,when one can reach them ,have been most helpful when problems arose.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Mon, 28 Jan 2013 00:26:43 EDT

pb2k posted : Comparing to my dd-wrt traffic logs, seemed pretty solid right up until i noticed that telus forgot about december 31st, which worked out just fine for me, as I had big queue of stuff to dl in the wee hours of that morning.

Oh, and for those of you who are complaining: the internet works on oversubscription. If everyone tried to use a 250gb cap, with most of it spent during primetime (say a 10 hour window per day), telus would need over 2 terabit/s of capacity to support 1.3 million customers.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sun, 27 Jan 2013 19:25:36 EDT

Ikarasu posted : »forums.redflagdeals.com/bell-fib···1293434/

I have a feeling this is where Telus is going to be heading.

"Our networks cant handle people downloading so much... but pay us $10 more, and subscribe to TV/phone, and we'll accomodate you!)

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sun, 27 Jan 2013 14:57:10 EDT

Ikarasu posted : [Edit] until I can find a better link ;P

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Thu, 24 Jan 2013 01:22:20 EDT

South_of_22 posted : I think Telus's bandwidth meter (what is shown on PDF bill) is borked.

I used over 530gigs for my December billing cycle, and the PDF bill shows that I only use 292gigs.

Hey........ Not complaining, just hope it remains in my favor for future months. ;)

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 23 Jan 2013 16:52:48 EDT

Exand posted : Called in about my Optik internet contract expiring in a few months and asked about the cap drop this morning.

No new info, just describing my call below.

It doesn't seem like a memo on the cap drops has made the rounds yet (?) because the support person didn't know what I was talking about and had to go ask someone. They did confirm the cap drop starting Feb 1.

I asked about how overage fees were going to be handled and got the canned "we don't charge overage just suggest upgrading you to the next level of service". When I asked what that was when I'm already on Optik Turbo (I didn't say anything about Turbo 50) I got what I took to be a nervous laugh from the csr and no direct response...

Same old, same old I guess.

Between Netflix through a proxy, PSN/XBL/Steam games and patches, work file transfers I'm still only around 300GB~400GB a month so I'm not too worried about overage. But it's annoying nonetheless to even have to be concerned about my usage when I'm just using it for what I feel is "regular" use in this day and age :|

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 22 Jan 2013 19:02:25 EDT

fatguy posted : I've heard that they will treat the new caps like the old caps...only throttle/cut-off those that chronically exceed the cap by a significant margin....of course this will put a ton more people in that window, myself included. I have been pretty consistent at 400-450Gb on my 500Gb plan. But w/ only 400Gb limit now, i can see a problem on the horizon.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Tue, 22 Jan 2013 17:10:48 EDT

bluenote73 posted : Still waiting on a final outcome here. And this needs to be in the public eye.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 11 Jan 2013 13:26:49 EDT

bluenote73 posted : Because they take the (very) long view

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 09 Jan 2013 21:50:46 EDT

zod5000 posted :

said by StarBuck:

Riiiiiiiiiiiiiight , Telus are just poking the hornets nest , by cutting caps, but have no intention of of ever enforcing those caps....
I mean it makes perfect sense to piss off a good number of customers who've just signed up for 50/10 or 25/3 for no reason..

Seems logical to me.

Oh and Telus have no way of charging overages .... gee .. really ?

Things that make you say mmmmmhhhh.

They do like to poke the hornets nest. How many years has it been since the posted the overage fees. Have they charged them yet? Nope.

Telus is a bit wierd this way. They have the infrastructre and don't really need to worry about caps. There at a bit of a speed disadvantage to their competion. Yet the fell the need to post caps and overage fees (even though they aren't enforced).

Imagine of Telus dropped it, and put unlimited in all of their advertising.. I've never understood why they don't.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Wed, 09 Jan 2013 14:10:37 EDT

slidebite posted : »telus.com/content/internet/high-speed/

STILL shows as 500GB cap for 25mb.

If they're "officially" changing the caps, enforcing or not, that's a bizarre thing to still advertise if it's gone in less than a month.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sun, 06 Jan 2013 01:12:30 EDT

StarBuck posted : Riiiiiiiiiiiiiight , Telus are just poking the hornets nest , by cutting caps, but have no intention of of ever enforcing those caps....
I mean it makes perfect sense to piss off a good number of customers who've just signed up for 50/10 or 25/3 for no reason..

Seems logical to me.

Oh and Telus have no way of charging overages .... gee .. really ?

Things that make you say mmmmmhhhh.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 05 Jan 2013 22:23:52 EDT

Ternerito posted : Strange. I guess it depends who you speak to. When I called yesterday to cancel my telus service, I made sure to explain that the reason for that was the upcoming caps.

At first I was told that I might have been thinking of UBB, and that was scrapped. Explained this was different, and that notices went up both on the telus web site and on my online bill.

After a few minutes wait, the rep came back assuring me that yes, the caps were actually being reduced, but they were NOT going to be enforced, not now, not ever! She went on and added that telus could not do that (charge for exceeding the caps) "even if they wanted"... :uhh:

I felt compelled to point out that the service agreement gives telus the right to do pretty much whatever they want, which they are. Also asked her what was the point of lowering the caps (and start showing the data usage on the bill), if the caps were not going to be enforced, but there was no answer to that.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 05 Jan 2013 22:23:44 EDT

anon posted : Guess telus has to pay the execs somehow. The Telus corporate jet has been sitting in Santa Barbara since December 18. I'm sure this is business related...lol.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Sat, 05 Jan 2013 18:38:31 EDT

roach9 posted : Yep.

Talked to Telus rep.
This is happening.

I even checked online and looked at "Recently Viewed Usage Reminders" and you can see that they're just about set to turn this on.

Absolutely terrible news.

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 04 Jan 2013 19:49:44 EDT

South_of_22 posted :

said by tofusl:

Did anyone notice that the memo about the bandwidth cap doesn't exist on their changes page anymore?

»telus.com/content/home-phone/notices.jsp

A cached version is on Google
»webcache.googleusercontent.com/s···messages

and 400gigs is now permanent on the optik/hs 50 plan

The 2 reps I talked to on the phone tonight confirmed that the new bandwidth caps are taking effect Feb 1rst, and there 'Will be overage charges'.

Complete utter BS I tell you. BS.

If it was not for the fact that I got a 12 month retentions discount, I'd be filing many complaints with many outlets.

[att=1]

Re: [BC] TELUS High Speed Turbo 25 Usage being reduced 50%

Fri, 04 Jan 2013 15:51:35 EDT

slidebite posted : If I had to bet, my guess is they're dropping it right now.. but probably to do something more nefarious in the future.