said by mwoodj:
Switching to a company that doesn't even have a contact number seems a little risky to me.
Your statement is ironic because CallCentric is one of the best documented VoIP companies around. Their main offices are in long-established telecom facilities in lower Manhattan (New York City) which became even more clear during Sandy.
And it's even more ironic because your current outfit (Lingo) is not well regarded by those in the know. BTW Lingo is owned by Primus, which went through bankruptcy in 2009.
CC could easily list a contact number so you could talk to some kid reading from a script in Mumbai.
But more meaningfully, they choose to provide their customer support by ticket system.
And anyone who uses them will tell you that except during a major disaster like Hurricane Sandy or a criminal DDoS attack, their response to tickets is both quick and competent.
On this website you are on right now, CallCentric has 145 good reviews, zero bad ones.
»User reviews - Callcentric
Lingo's totals are 142 good reviews but 66 bad ones.
»User reviews - LINGO
I have never had any real issues but for little things whenever I have contacted them, the response has been quick and helpful, even on evenings or Saturdays.
Really, pretty much anything you'd need to know is on the website.
Inbound and outbound plans:
Number porting checker:
More documentation on this company (which exceeds that of many others):
FCC Section 214 certificate (under former company name Accatel):
(Few VoIP providers have one of these....)
CallCentric Wholesale, CallCentric, and Telengy (their CLEC) are all registered as corporations in the State of New York.
CallCentric's affiliate Telengy is licensed by the New York State Public Service Commission as a CLEC:
CallCentric's FCC Form 499:
Many other providers are not even registered.
Even CallCentric's toughest competitors (and there are many good companies out there) recognize the integrity of this company.