said by TBBroadband:I find it odd that WOW_Dan hasn't been around in 19days. Would be about the time that all of these problems started happening.
I'm still here, but my time is limited on the forums currently. I apologize for the long hold times with customer service, but we're doing our best to help everyone out with their needs as quickly as possible. I can't go into any details on the situation, as I don't really know any.
There are many problems I'm not able to help with such as things involving services, billing, setting up work orders, etc. These are things I have to leave to customer service. I'm here for tech support related issues, and I will respond to any issues I can assist with. Any private messages that are sent to me will always get a response, even if I'm unable to assist, it just might take me a few days to get back to you. If you have an urgent issue, customer service is still the best way to get a hold of someone directly.