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FFH
Premium
join:2002-03-03
Tavistock NJ
kudos:5
reply to TBBroadband

Re: "there are all of these special rules that apply."

said by TBBroadband:

Aka- we we couldn't get anything bent for us like we did for the build.

But the taxes and service deployment should be easy. Especially since they have a CLEC on board for GoogleVoice and for Google411.

And this little whine by Google is bogus:
quote:
The complications of calculating two different tax rates for Missouri and Kansas
Google already has to deal with varying tax rates around the country for cellphone devices they sell and for Google Apps. Google should just have said what they meant - they didn't want to staff the customer service positions needed to deal with complaining telephone users.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.

TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

That as well.

Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.

The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.



buddahbless

join:2005-03-21
Premium
Reviews:
·AT&T DSL Service
reply to FFH

Ill give you that the excuse was bogus, but there are already work around items that would make this dedicated service pointless and an extra cost that can be worked around. So google decided to not join in with paying more taxes to uncle sam and his local friends for 911 service, for those that truly want google voice at home as a landline A easy google search for "google voice adapter" will provide everything you need on page one!


silbaco
Premium
join:2009-08-03
USA
reply to TBBroadband

said by TBBroadband:

That as well.

Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.

The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.

Can't hire a call center and still be able to provide free internet/dirt-cheap service and be able to turn a profit. Google wants to stick it to the telcos, not offer customer service.


JasonOD

@comcast.net
reply to FFH

said by FFH:

And this little whine by Google is bogus:

quote:
The complications of calculating two different tax rates for Missouri and Kansas

I think google was referring to the line item municipal tax on phone service, which vary widely, and are a can of worms (granted google fiber is in what, two municipalities).


Oh_No
Trogglus normalus

join:2011-05-21
Chicago, IL
reply to FFH

Yeah it is not worth the hassle to be a landline.
I guess the issue is when you position yourself as a landline instead of voip (even though its all the same thing) you become on the radar of politicians who fight for seniors.
Its not worth fighting politicians over some grandma somewhere not being able to make a phone call.

I would also say they know the home phone is dead and its a break even effort not a profitable one. Even ATT has already started to offer only cell to landline hook up in many areas.
Also, they have google voice which you can use for phone calls if you want for free.


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to silbaco

and without customer service they won't be anywhere. and they're not trying to kick it to the telcos. If they did, they'd deploy Google voice over their fiber services instead of crying about the taxes and "rules" that they'd have to follow. The big rule they'd be required to have is customer service. Google's CSRs are nothing but an auto-reply system that NEVER provides answers like their own help site.


TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath
reply to buddahbless

they already pay taxes on their Voice services. Those are purchased from bandwidth.com - the company behind Republic Wireless and was the company behind Goog411. Remember the little advertising saying "your call is being connected by Bandwidth.com? They're the backend provider for the entire network of Google Voice.


TBBroadband

join:2012-10-26
Fremont, OH
reply to JasonOD

they service 2 cities. It's not like they service the entire country.



DataRiker
Premium
join:2002-05-19
00000
reply to TBBroadband

said by TBBroadband:

and without customer service they won't be anywhere.

TW and ATT have no customer service in this area and do pretty well.

So there goes that argument.


buddahbless

join:2005-03-21
Premium
reply to TBBroadband

Please read the post fully TB, I never said they don't pay taxes, I said pay MORE taxes... big difference.