 LinklistPremium
join:2002-03-03
Longport, NJ
kudos:5 | reply to TBusiness
Re: "there are all of these special rules that apply." said by TBusiness:Aka- we we couldn't get anything bent for us like we did for the build.
But the taxes and service deployment should be easy. Especially since they have a CLEC on board for GoogleVoice and for Google411.
And this little whine by Google is bogus:
quote:
The complications of calculating two different tax rates for Missouri and Kansas
Google already has to deal with varying tax rates around the country for cellphone devices they sell and for Google Apps. Google should just have said what they meant - they didn't want to staff the customer service positions needed to deal with complaining telephone users.
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A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury. |
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| That as well.
Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.
The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing. |
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| reply to Linklist
Ill give you that the excuse was bogus, but there are already work around items that would make this dedicated service pointless and an extra cost that can be worked around. So google decided to not join in with paying more taxes to uncle sam and his local friends for 911 service, for those that truly want google voice at home as a landline A easy google search for "google voice adapter" will provide everything you need on page one! |
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| reply to TBusiness
said by TBusiness:That as well.
Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.
The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.
Can't hire a call center and still be able to provide free internet/dirt-cheap service and be able to turn a profit. Google wants to stick it to the telcos, not offer customer service. |
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| reply to Linklist
said by Linklist:And this little whine by Google is bogus:
quote:
The complications of calculating two different tax rates for Missouri and Kansas
I think google was referring to the line item municipal tax on phone service, which vary widely, and are a can of worms (granted google fiber is in what, two municipalities). |
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 Oh_NoTrogglus normalus
join:2011-05-21
Chicago, IL | reply to Linklist
Yeah it is not worth the hassle to be a landline.
I guess the issue is when you position yourself as a landline instead of voip (even though its all the same thing) you become on the radar of politicians who fight for seniors.
Its not worth fighting politicians over some grandma somewhere not being able to make a phone call.
I would also say they know the home phone is dead and its a break even effort not a profitable one. Even ATT has already started to offer only cell to landline hook up in many areas.
Also, they have google voice which you can use for phone calls if you want for free. |
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| reply to silbaco
and without customer service they won't be anywhere. and they're not trying to kick it to the telcos. If they did, they'd deploy Google voice over their fiber services instead of crying about the taxes and "rules" that they'd have to follow. The big rule they'd be required to have is customer service. Google's CSRs are nothing but an auto-reply system that NEVER provides answers like their own help site. |
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| reply to buddahbless
they already pay taxes on their Voice services. Those are purchased from bandwidth.com - the company behind Republic Wireless and was the company behind Goog411. Remember the little advertising saying "your call is being connected by Bandwidth.com? They're the backend provider for the entire network of Google Voice. |
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| reply to JasonOD
they service 2 cities. It's not like they service the entire country.  |
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| reply to TBusiness
said by TBusiness:and without customer service they won't be anywhere.
TW and ATT have no customer service in this area and do pretty well.
So there goes that argument. |
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| reply to TBusiness
Please read the post fully TB, I never said they don't pay taxes, I said pay MORE taxes... big difference. |
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