reply to TBusiness
Re: "there are all of these special rules that apply."
said by TBusiness:Can't hire a call center and still be able to provide free internet/dirt-cheap service and be able to turn a profit. Google wants to stick it to the telcos, not offer customer service.
That as well.
Although a true but if Google was smart from the start, they'd hire an outside call center that would know what they're doing. Instead of trying it themselves. That is what is going to hurt them long term, not having a customer service center that can actually trouble-shoot and provide answers to something that does NOT work instead of saying "please visit us online at: help.google.com/fiber.
The interesting thing though; they already have to deal with the two different taxes for their cable network. So why not add 2 more. Would be easy enough to program the billing system to do that. But wait, I forgot that involves someone that knows what they are doing.
and without customer service they won't be anywhere. and they're not trying to kick it to the telcos. If they did, they'd deploy Google voice over their fiber services instead of crying about the taxes and "rules" that they'd have to follow. The big rule they'd be required to have is customer service. Google's CSRs are nothing but an auto-reply system that NEVER provides answers like their own help site.
said by TBusiness:TW and ATT have no customer service in this area and do pretty well.
and without customer service they won't be anywhere.
So there goes that argument.