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beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
reply to jsjones008

Re: Getting New HSI Account in My Name

If you have the same last name, there is no chance without paying off the balance. If the phone rep doesn't catch it, an in house installer will.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?

medbuyer

join:2003-11-20
kudos:4

1 edit
said by ArrayList:

it's sad that sharing a name is enough to be denied service. Maybe they should go on something a bit more reliable like a credit score?

no, they dropped their common sense and signed up for something that they didn't really need.

i hate to say this but this thing happens everyday...

i used to have directv and thought...hhmmm...$150 seems outrageous...so I cut it thinking we only watch local channels and I know we can survive without...

with satellite out of the picture, I went to my phone bill next, lowered it down to the basic service for my security to work without hassle...

next was the internet...I needed a reliable connection since I know my whole family will use and need it so I kinda splurged on that part, getting Comcast Biz for better service thinking it was only 5-10 more compared to residential, no caps and better support aside from the fact that I am already out of the $150 satellite bill...

it's all about making the logical choices, putting in all the common sense that you can squeeze out of your brain...


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast

1 edit
reply to ArrayList
Umm Student living at home with "deadbeat"* mom=likely means little positive credit marks, expect at best a large deposit/COD service.

* I'm not actually classifying the mom, almost everyone has had tough times a some point, but the credit numbers will paint a picture...someone who overspent, cut back and paid it off vs ran up a bill and tried to ignore while running up another bill with the next provider. (triple play is NOT a life line service.)
The cable industry is not dumb. Non payment is covered in the same laws that describe theft of service that ALL utilities need to function.
Cable service is NOT required for life to exist and the companies can refuse to serve in situations like this.
Don't you think they have dealt with people who try to signup in their dogs name or their kids name, or some random name each time the bill gets maxed out?
Befor you promote people avoid responsiblity, consider who does pay for abandoned bills. (All the rest of us, in case you couldn't figure that out)


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.

medbuyer

join:2003-11-20
kudos:4

1 edit
said by ArrayList:

The OP wouldn't be avoiding responsibility because the OP has no responsibility toward the bill.

Children are NOT responsible for the actions of their parents/guardians.

that's not the point here.....

we all know it was his mother's bill....we all understand children are NOT responsible...in this case the "child" is the one compromised because of his mother's lack of paying the bills...

he wants to get internet, but being in the same address as his mother, Comcast can / will flag his order because of the same address where his mother failed to pay for services.

he can try and order it, call some gov't agency, order for another address and move it to the old address or move heaven and earth but Comcast will still see the old address where he wants the service...

Rob See Profile and tshirt See Profile explained it very well so much that I hope the OP will understand things a little better...

the only other way I could think the OP can get internet and such would be to get his OWN place or apartment and get services for THAT address...

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.
--
»www.VAJeeps.com
»www.BronzedBod.com

medbuyer

join:2003-11-20
kudos:4
said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast
reply to ExoticFish
said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

Service can only be installed in addresses that already exist in the system. The chances of Apt 1 or Apt B existing is slim to none.
--
CheckSite.us | YourIP.us | Reverseip.us


ArrayList
netbus developer
Premium
join:2005-03-19
Brighton, MA
doesn't take much for them to add it. I've had it done before.

medbuyer

join:2003-11-20
kudos:4

3 edits
said by ArrayList:

doesn't take much for them to add it. I've had it done before.

add what "it"? the son? or the apt. a or b? are you serious?

it's still the same, the overdue account is still there...

i think you're just making up stuff to try to prove your point...

if you're not, post a pic of the bill or something to prove it...


joako
Premium
join:2000-09-07
/dev/null
kudos:6
reply to medbuyer
said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?
--
PRescott7-2097

medbuyer

join:2003-11-20
kudos:4

1 edit
said by joako:

said by medbuyer:

said by ExoticFish:

Like I said... Attach an Apt 1 or Apt B to the address and get it in your own name.

Then speak to your mother about responsibility.

"If the phone rep doesn't catch it, an in house installer will."

specially if the address isn't really big enough for an apt a or apt b

And if they send a contractor who gets paid if the job is completed, and doesn't get paid if he spots a problem and cancels the install?

put yourself in the contractor's shoes....

would you let that fly for you just for you to get paid knowing that Comcast and or its contractor company may well kick back the charges and you end up not getting paid because you saw that it was incorrect but you still let it fly?

you or whoever contractor doing this would really be dumb....you get there and face the house and ask yourself...hhmmmm...where could be apt. a and apt. b here when there's only a front door and maybe a garage door...or maybe even just one door...

if the contractor had a right mind, he'd double check everything first and made sure everything is correct before doing anything, otherwise, he'd kick it back to Comcast and move on to another job that will pay him correctly.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
reply to joako
They would just kick it back to Comcast and get assigned another.

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage

2 recommendations

said by beachintech:

They would just kick it back to Comcast and get assigned another.

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.

You and the other posters in this thread who are providing common sense real-world advice are wasting your time. The "I'm Entitled" and the "I want it all, and I want it now" and the "Rules are for everyone else" groups (and the wannabe con artists) aren't listening.
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

My favorite was a woman trying to open an account with her 6 month old daughters name and social. This was one job I was glad I verified with a photo ID.

--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.


NetFixer
Freedom is NOT Free
Premium
join:2004-06-24
The Boro
Reviews:
·Cingular Wireless
·Comcast Business..
·Vonage
said by beachintech:

I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

Makes me glad that for the most part I was only involved with commercial customers instead of residential customers. Although even in that environment you would get new installs scheduled for Xyzzy, LLC, and find out that it was the same business and local people that formerly operated Bedquilt, Inc. (from whom you had tried to remove equipment last month and found that the site was abandoned).
--
We can never have enough of nature.
We need to witness our own limits transgressed, and some life pasturing freely where we never wander.


beachintech
There's sand in my tool bag
Premium
join:2008-01-06
kudos:5
Yeah, at the end of my career with comcast, I was only commercial customers. They were more creative.
--
Ex-Comcast Tech at the Beach. I speak for myself, not my former employer.


tshirt
Premium,MVM
join:2004-07-11
Snohomish, WA
kudos:5
Reviews:
·Comcast
reply to beachintech
Legally, The local postmaster is the only one who can assign legal addresses and modifers (like unit A,B or suite #1093 or similar) to prevent scams and address like 1 main street being too much like 1 main place/circle/drive/etc.

In practice, (lacking funding for the last 50 years for this task) most postmasters have ceeded the responsiblity to city/county planning dept's, which means unless their is a developerland lord inspection requirement (and Appropreate fee$) in the local code (and enforcement with fine$) you can end up with imaginary housing units.
It's all good until someone (code enforcement, police, legal arm of companies/people defrauded) catches on.

NightOwl2

join:2012-03-19
reply to beachintech
I had a woman call in for new service. She insisted the tenant had moved out and taken all the equipment. The *previous* tenant's account was severely delinquent. However, I had just talked with the tenant about 30 minutes earlier, who had hung up after realizing her service would not be restored w/o payment. And my Caller ID showed the *new* resident was calling from the same number on delinquent account. She also hung up after hearing about lease, proof of ID, etc.

An hour later a co-worker received a call from the same number and supposed new resident. (A male this time) My center documents, documents, and documents. No new service.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
I see a lot of people in here think it's unfair for Comcast to deny the son service even though he didn't do anything wrong. I've worked for several MSOs around the world and this is standard practice. A lot of customers abuse the system and sign up for services they can't afford and rack up massive amounts of debt that the MSO will never recover and then pass on the torch to other family members to repeat the cycle.

At one particular MSO I worked for, if you decided to break policy and activate for a family member of someone who is severely delinquent, we had a special team that monitors activities like this and has no qualms about proactively cancelling these accounts even if the service is already active and calling them up and telling them one.

This same MSO went as far as blacklisting addresses with a long history of debt write offs, and would refuse to activate service for anyone who ever lives at those address. If a new tenant moves into a blacklisted address, all frontline reps are BLOCKED from activating services at that address and need to submit the potential customers information to a special team that runs a very thorough investigation to ensure the new customer has good credit and is not related to any of the previous tenants.


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast
reply to ArrayList
said by ArrayList:

doesn't take much for them to add it. I've had it done before.

Then you were lucky. Every serviceable address exists in Comcast's database. If an address does not exist, then the phone rep must make a request to the local office to have research conducted to determine why the address is not in the system. This can include having a technician dispatched to the address to physically inspect the situation.

In other words, it's not easy, and I can assure you that the OP will NOT be able to bypass Comcast's checks and balances by avoiding the outstanding payment.

There's only two ways that service can be restored at the OP's home:

1) They pay the bill in full.

2) The mother puts the home in the son's name, and then the son takes the new deed down to Comcast.
--
CheckSite.us | YourIP.us | Reverseip.us

medbuyer

join:2003-11-20
kudos:4

2 edits

1 recommendation

said by Rob:

said by ArrayList:

doesn't take much for them to add it. I've had it done before.

Then you were lucky. Every serviceable address exists in Comcast's database. If an address does not exist, then the phone rep must make a request to the local office to have research conducted to determine why the address is not in the system. This can include having a technician dispatched to the address to physically inspect the situation.

In other words, it's not easy, and I can assure you that the OP will NOT be able to bypass Comcast's checks and balances by avoiding the outstanding payment.

he's not lucky...he's just trying to stir the pot with some comments to try to prove his point...

i call it worthless until proven...

said by ExoticFish:

You don't have to have a "True Apartment" at any address to be able to append A, B, 1, 2, to the main address. It can easily be done. I did it once to have a service added to a specific room in the building.

a building like in a commercial setting or detached living spaces may be different but in the OP's case which is a house, proving apt a or b or room 1 or 2 may or will raise a red flag. specially if the OP's house is in the boonies and is the ONLY house...or neighbors are like a good distance away...

again, going back to the scenario when the tech arrives on site and sees the HOUSE....hhmmmm...where's apt a or b here?


Rob
In Deo speramus.
Premium
join:2001-08-25
Kendall, FL
kudos:2
Reviews:
·Comcast
said by medbuyer:

a building like in a commercial setting or detached living spaces may be different but in the OP's case which is a house, proving apt a or b or room 1 or 2 may or will raise a red flag. specially if the OP's house is in the boonies and is the ONLY house...or neighbors are like a good distance away...

again, going back to the scenario when the tech arrives on site and sees the HOUSE....hhmmmm...where's apt a or b here?

Exactly. Plus, if someone is trying to convince that a single family home suddenly became a multi-dwelling location, then Comcast would need to see separate meters to run separate drops so that the other tenants are not affected because of each other.

I can't believe this thread has gone on this long already.
--
CheckSite.us | YourIP.us | Reverseip.us

ExoticFish

join:2008-08-31
Stuarts Draft, VA
reply to medbuyer
Building, meaning home.

medbuyer

join:2003-11-20
kudos:4
said by ExoticFish:

Building, meaning home.

said by ExoticFish:

I did it once to have a service added to a specific room in the building.

you're post above made it sound like it is a commercial building and not a home...

or better yet, you could have said home or house instead of building which I think everybody would presume it's one of the commercial spaces...

and like what I said to ArrayList See Profile

i call it worthless until proven...

ExoticFish

join:2008-08-31
Stuarts Draft, VA
Yeah, it's called a typo. Was trying to do two things at once. Either way. I'm done with this thread. Everyone has their own opinion and it's not up to any of us what what OP does. Their mother's lack of responsibility shouldn't cause the OP to suffer in college and there are options for him to get service at the home in his name.
--
»www.VAJeeps.com
»www.BronzedBod.com

medbuyer

join:2003-11-20
kudos:4
said by ExoticFish:

Their mother's lack of responsibility shouldn't cause the OP to suffer in college.

this I would agree with you....

funny because with all other anonymous posters who asks questions but vaguely gives out specifics, you would tend to be curious as to why...

and I think I know...