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staticBlende

join:2008-07-26
Brooklyn, NY
reply to tim_k

Re: [connectivity] VZ customer support is garbage / what should

Thank you tim. I appreciate it.



Smith6612
Premium,MVM
join:2008-02-01
North Tonawanda, NY
kudos:24

Tim's the man for these sorts of things.


staticBlende

join:2008-07-26
Brooklyn, NY

Indeed he is. He has done for me in a couple hours what Verizon tech support couldn't do with weeks. Thank you Tim. From the bottom of my heart, for real, for real, Thank you!


staticBlende

join:2008-07-26
Brooklyn, NY
Reviews:
·Verizon Online DSL
reply to Smith6612

Diagnostic Log

Date: December 6, 2012
Time: 22:48:2
All Entries

CURRENT MODEM STATUS

DSL Modem Status....... Up

PPP Session Status...... Up

Connection Type......... PPPoE

Time set from............. Local

Time since last boot.... 1 days, 12 hrs: 54 mins: 42 secs

EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
THU DEC 06 21:53:38 2012
DNS: Unknown host: 'wpad.westell.com'

THU DEC 06 21:53:38 2012
DNS: Unknown host: 'wpad.myhome.westell.com'

THU DEC 06 12:24:18 2012
CWMP: Final Http Return Code = 204

THU DEC 06 12:24:18 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:24:18 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:24:17 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:24:17 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:55 2012
DHCP Server - shutdown

THU DEC 06 12:23:48 2012
CWMP: Final Http Return Code = 204

THU DEC 06 12:23:48 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:23:48 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:47 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:23:47 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:39 2012
DHCP Server - shutdown

WED DEC 05 20:13:13 2012
CWMP: Final Http Return Code = 204

WED DEC 05 20:13:12 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED DEC 05 20:13:12 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 20:13:12 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

WED DEC 05 20:13:12 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 20:12:43 2012
Setting System clock to Local time WED DEC 05 20:12:43 2012

WED DEC 05 20:12:43 2012
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 05 20:12:41 2012
PPP CONNECTED on VPI 0 VCI 35

WED DEC 05 20:12:41 2012
Connecting session(0): My Connection due to Manual Connect

WED DEC 05 20:12:32 2012
Disconnecting session(0): My Connection due to PADT received

WED DEC 05 20:12:32 2012
Received PADT for session id 5340

WED DEC 05 20:12:32 2012
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED DEC 05 20:12:32 2012
Disconnecting session(0): My Connection due to dsl Restart

WED DEC 05 20:12:23 2012
US Atten: 13.0 DS Atten: 24.0

WED DEC 05 20:12:23 2012
US Margin: 17.0 DS Margin: 15.5

WED DEC 05 20:12:23 2012
US Tx Power: 10.6 DS Tx Power: 16.4

WED DEC 05 20:12:23 2012
US DSL Rate: 855 kbits/sec DS DSL Rate: 7836 kbits/sec

WED DEC 05 20:12:23 2012
WanMgr reports DSL is UP

WED DEC 05 20:11:28 2012
WanMgr reports DSL is Down

WED DEC 05 16:55:52 2012
DNS: Unknown host: 'wpad.westell.com'

WED DEC 05 16:55:52 2012
DNS: Unknown host: 'wpad.myhome.westell.com'

WED DEC 05 09:57:54 2012
External content not downloaded, return=404

WED DEC 05 09:54:47 2012
CWMP: Final Http Return Code = 204

WED DEC 05 09:54:47 2012
CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED DEC 05 09:54:47 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 09:54:46 2012
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED DEC 05 09:54:46 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 09:54:17 2012
Setting System clock to Local time WED DEC 05 09:54:16 2012

WED DEC 05 09:54:17 2012
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 05 09:54:15 2012
PPP CONNECTED on VPI 0 VCI 35

WED DEC 05 09:54:14 2012
Connecting session(0): My Connection due to AlwaysOn

WED DEC 05 09:54:05 2012
US Atten: 13.0 DS Atten: 24.0

WED DEC 05 09:54:05 2012
US Margin: 17.0 DS Margin: 16.0

WED DEC 05 09:54:05 2012
US Tx Power: 10.3 DS Tx Power: 16.4

WED DEC 05 09:54:05 2012
US DSL Rate: 855 kbits/sec DS DSL Rate: 7836 kbits/sec

WED DEC 05 09:54:05 2012
WanMgr reports DSL is UP

WED DEC 05 09:53:19 2012
Model number: A90-327W15-06

WED DEC 05 09:53:19 2012
Software version: VER:4.04.03.00

WED DEC 05 09:53:19 2012
Product: WireSpeed Data Gateway
Model: 4 Port Gateway

end of diagnostic log file

Where it says DHCP server shutdown is where i'd disconnect. It seems to happen randomly. Any ideas why this happens?