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sunny8294
Shqipe
join:2001-03-15
Localhost ;)

sunny8294 to wiretrip

Member

to wiretrip

Re: [OOL] Slowdown in the Bronx for last 4 hours

I guess we are on the same node.

wiretrip
join:2002-10-18
Bronx, NY

wiretrip

Member

It seems to be up for now. I no longer have the upstream issue. Let's see how long this "miracle" will last. The tech visit was rescheduled for tomorrow. How about you?
sunny8294
Shqipe
join:2001-03-15
Localhost ;)

sunny8294

Member

I don't call the techs. They can't help cause they have no idea as to whats going on. Things are ok for now but like you said, I am just keeping my fingers crossed. So strange that FIOS is available on Tratman but not on Frisby Avenue. Sucks
frdrizzt
join:2008-05-03
Ronkonkoma, NY

frdrizzt

Member

The call center reps have very limited tools to triage an area outage affecting speeds. A number of calls in an area will help trends be seen and issues outside of your home be resolved.

You can set the appointment dates a number of days out if they want to schedule one, so they see the appointment but you don't need to actually wait around for a tech.
sunny8294
Shqipe
join:2001-03-15
Localhost ;)

sunny8294

Member

I don't blame the call center reps, its their engineers who has to be more aware of these problems that keep happening over and over again. Its great when it works but really sucks when there's trouble.