dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
15

Smith6612
MVM
join:2008-02-01
North Tonawanda, NY

Smith6612 to staticBlende

MVM

to staticBlende

Re: [connectivity] VZ customer support is garbage / what should

Tim's the man for these sorts of things.
staticBlende
join:2008-07-26
Brooklyn, NY

staticBlende

Member

Indeed he is. He has done for me in a couple hours what Verizon tech support couldn't do with weeks. Thank you Tim. From the bottom of my heart, for real, for real, Thank you!
staticBlende

staticBlende to Smith6612

Member

to Smith6612
Diagnostic Log

Date: December 6, 2012
Time: 22:48:2
All Entries

CURRENT MODEM STATUS

DSL Modem Status....... Up

PPP Session Status...... Up

Connection Type......... PPPoE

Time set from............. Local

Time since last boot.... 1 days, 12 hrs: 54 mins: 42 secs

EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
THU DEC 06 21:53:38 2012
DNS: Unknown host: 'wpad.westell.com'

THU DEC 06 21:53:38 2012
DNS: Unknown host: 'wpad.myhome.westell.com'

THU DEC 06 12:24:18 2012
CWMP: Final Http Return Code = 204

THU DEC 06 12:24:18 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:24:18 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:24:17 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:24:17 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:55 2012
DHCP Server - shutdown

THU DEC 06 12:23:48 2012
CWMP: Final Http Return Code = 204

THU DEC 06 12:23:48 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:23:48 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:47 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

THU DEC 06 12:23:47 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

THU DEC 06 12:23:39 2012
DHCP Server - shutdown

WED DEC 05 20:13:13 2012
CWMP: Final Http Return Code = 204

WED DEC 05 20:13:12 2012
CWMP: Inform (200). The following events are true: 4 VALUE CHANGE

WED DEC 05 20:13:12 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 20:13:12 2012
CWMP: Inform (401). The following events are true: 4 VALUE CHANGE

WED DEC 05 20:13:12 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 20:12:43 2012
Setting System clock to Local time WED DEC 05 20:12:43 2012

WED DEC 05 20:12:43 2012
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 05 20:12:41 2012
PPP CONNECTED on VPI 0 VCI 35

WED DEC 05 20:12:41 2012
Connecting session(0): My Connection due to Manual Connect

WED DEC 05 20:12:32 2012
Disconnecting session(0): My Connection due to PADT received

WED DEC 05 20:12:32 2012
Received PADT for session id 5340

WED DEC 05 20:12:32 2012
PPP DISCONNECTED on VPI 0 VCI 35 : PPP commanded down

WED DEC 05 20:12:32 2012
Disconnecting session(0): My Connection due to dsl Restart

WED DEC 05 20:12:23 2012
US Atten: 13.0 DS Atten: 24.0

WED DEC 05 20:12:23 2012
US Margin: 17.0 DS Margin: 15.5

WED DEC 05 20:12:23 2012
US Tx Power: 10.6 DS Tx Power: 16.4

WED DEC 05 20:12:23 2012
US DSL Rate: 855 kbits/sec DS DSL Rate: 7836 kbits/sec

WED DEC 05 20:12:23 2012
WanMgr reports DSL is UP

WED DEC 05 20:11:28 2012
WanMgr reports DSL is Down

WED DEC 05 16:55:52 2012
DNS: Unknown host: 'wpad.westell.com'

WED DEC 05 16:55:52 2012
DNS: Unknown host: 'wpad.myhome.westell.com'

WED DEC 05 09:57:54 2012
External content not downloaded, return=404

WED DEC 05 09:54:47 2012
CWMP: Final Http Return Code = 204

WED DEC 05 09:54:47 2012
CWMP: Inform (200). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED DEC 05 09:54:47 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 09:54:46 2012
CWMP: Inform (401). The following events are true: 1 BOOT, 4 VALUE CHANGE

WED DEC 05 09:54:46 2012
CWMP: TCP Connected, SSL Connection Succeeded, Auth Type = Basic

WED DEC 05 09:54:17 2012
Setting System clock to Local time WED DEC 05 09:54:16 2012

WED DEC 05 09:54:17 2012
Time set from Primary SNTP server: tock.usno.navy.mil

WED DEC 05 09:54:15 2012
PPP CONNECTED on VPI 0 VCI 35

WED DEC 05 09:54:14 2012
Connecting session(0): My Connection due to AlwaysOn

WED DEC 05 09:54:05 2012
US Atten: 13.0 DS Atten: 24.0

WED DEC 05 09:54:05 2012
US Margin: 17.0 DS Margin: 16.0

WED DEC 05 09:54:05 2012
US Tx Power: 10.3 DS Tx Power: 16.4

WED DEC 05 09:54:05 2012
US DSL Rate: 855 kbits/sec DS DSL Rate: 7836 kbits/sec

WED DEC 05 09:54:05 2012
WanMgr reports DSL is UP

WED DEC 05 09:53:19 2012
Model number: A90-327W15-06

WED DEC 05 09:53:19 2012
Software version: VER:4.04.03.00

WED DEC 05 09:53:19 2012
Product: WireSpeed Data Gateway
Model: 4 Port Gateway

end of diagnostic log file

Where it says DHCP server shutdown is where i'd disconnect. It seems to happen randomly. Any ideas why this happens?