|
Re: [DSL] Long time customer getting frustratedJust spoke to tech 2 and he reset it from Dhcp to pppoe. So issue not fixed? |
|
dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA |
Hmmm... looking into this. Issue is NOT fixed, because the previous service IS still active on your account now, even though I saw one of the representatives deactivate it yesterday. I can assure you, even if your telephone line was deactivated back on the 28th, we have not removed your old DSL service; we kept it on as requested - that's why we're running into this problem! I'm going to see if I can get the old service removed completely, because for some reason the system keeps trying to re-activate it for you. |
|
|
dslx_nick |
Ok, have applied the 'bigger hammer' to it and nuked the old service off your account entirely. Should not see any more relapses. Will check on it tomorrow to make sure. |
|
|
Nice Nick! Apprecate the help I've been getting. I must be blessed because this was my biggest problem in life. I love the service at DSLX and my frustation is completly gone! Thanks all! |
|
dslx_nick ISP Employee join:2011-12-24 Chatsworth, CA
1 recommendation |
Glad to help |
|