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join:2002-03-03
Longport, NJ
kudos:5

Some accountant saw how much money they can save

quote:
The rumored severing of the company's social media support presence is a curious one, given the benefits subscribers have seen from a more human approach to customer support
Not curious at all. Some bean counter did a PowerPoint presentation and showed how much money they can save by getting rid of the staff. No one from customer support ever gets to sit in on the budget meetings being they are considered cost centers and not seen as helping the bottom line. That is a mistake, but one most major companies continue to make.
--
A democracy cannot exist as a permanent form of government. It can only exist until the voters discover that they can vote themselves money from the public treasury.


skeechan
Ai Otsukaholic
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join:2012-01-26
AA169|170
kudos:2

Wonder if they included how much it will cost to market and obtain replacement customers.


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