I got excited for a minute and thought they were dumping "Live it with Charter"... which is a big waste as far as I'm concerned. They could also stop my "free" newspaper subscription that I do NOT want. That could save them a few bucks in my area. I've requested that it be stopped, to no avail.
After I read on to see they are eliminating the biggest advantage they have over other services with their Direct Support here, I'm just in shock. They have the worst telephone system I've encountered for a communications company.
It seems they must be going for No. 1 on the Business Insider list of Most Disliked Companies in America... instead of No. 3.. This is so upsetting... and backwards IMO.