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diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
kudos:1
Reviews:
·Frontier Communi..
·HughesNet Satell..
reply to silbaco

Re: [HT1000] Progress!!

said by silbaco:

Keep in mind Snow probably has no idea what the numbers actually mean.

hahaha.. Then why is snow even a rep??

silbaco
Premium
join:2009-08-03
USA

Because she was willing to take the job. Might have had some customer support experience.

Many of the people in customer support jobs for ISPs are either going to be way over qualified or way under qualified. But in the end, it doesn't really matter. Most will have to go through a list of company procedures and scripts presented to them by the company and are not allowed to use nor do they need their own technical knowledge. I would imagine Hughes is even more like this than other ISPs.


sharkyyoung
Premium
join:2012-03-15
Reno, NV
reply to diablo1892

said by diablo1892:

said by silbaco:

Keep in mind Snow probably has no idea what the numbers actually mean.

hahaha.. Then why is snow even a rep??

Because she knows how to type "please post your latest case number so we can look into this"!!