reply to silbaco
Re: Not, a smart move, but definately a wall street move. It's short-sighted and very anti-growth. Who *are* they trying to cozy up to with these cuts?
Facebook and Twitter customer support have been more than helpful when it comes to questions, ordering challenges, encouraging local broadband expansion, etc. I've received personal assistance from Home Depot, Sam's Club (two smoked turkeys), Frontier, Verizon Wireless, Soda Stream, and so on using those two mediums. When the problem is resolved I try to post positive feedback to 1) show others it can be done and 2) justify the company investment in their social media outreach.
It's this kind of anti-customer shutdown that should make subscribers worry about price hikes and "because we can" fees.