Putting one foot in the grave
There's not a whole lot I can add other than everyone before me is absolutely correct. This is a mistake of enormous proportions.
I hesitated in going with Charter for many years because of all the horror stories I'd heard regarding getting things fixed if something went wrong. The people at Charter Direct changed all that and gave me the best customer service that I can remember.
ATT has people in my neighborhood; ironically I spoke to a lady yesterday who came to my door explaining that ATT was now ready to serve my area. She was knowlegable and gracious even when responding to her company's obvious shortcomings.
Charter, I thought you were doing pretty well and have recommended your service to many people. But you are making a major mistake in taking my loyalty for granted. Even with their well-known faults (I was previously with them for 16 years) ATT is working at keeping the area.
So if you think you'll be able to simply extract money from my account with substandard service you could not be more wrong.