What the fuck, Charter.
Excuse the French but... What the fuck, Charter.
Whenever I called Charter prior to the social media team, it took weeks if not months to get issues resolved or escalated. The guys on the social media team were FAR more efficient and knowledgable and got me taken care of without jumping through a lot of hoops or calling on a daily basis.
I will miss them and the support they provided over the last few years.