Comcast XFINITY → Re: Getting New HSI Account in My Name

They would just kick it back to Comcast and get assigned another.

You can't just say you live in an apartment either. If its been a long time single family swelling, they will only add an apartment after a survey, which will fail in this case.

You and the other posters in this thread who are providing common sense real-world advice are wasting your time. The "I'm Entitled" and the "I want it all, and I want it now" and the "Rules are for everyone else" groups (and the wannabe con artists) aren't listening.

I know, but I used to be one of those techs that loved shutting down peoples scams to try and get around paying their bills by creating accounts in their kids names, pets, etc.

My favorite was a woman trying to open an account with her 6 month old daughters name and social. This was one job I was glad I verified with a photo ID.

Makes me glad that for the most part I was only involved with commercial customers instead of residential customers. Although even in that environment you would get new installs scheduled for Xyzzy, LLC, and find out that it was the same business and local people that formerly operated Bedquilt, Inc. (from whom you had tried to remove equipment last month and found that the site was abandoned).

Yeah, at the end of my career with comcast, I was only commercial customers. They were more creative.

Legally, The local postmaster is the only one who can assign legal addresses and modifers (like unit A,B or suite #1093 or similar) to prevent scams and address like 1 main street being too much like 1 main place/circle/drive/etc.

In practice, (lacking funding for the last 50 years for this task) most postmasters have ceeded the responsiblity to city/county planning dept's, which means unless their is a developerland lord inspection requirement (and Appropreate fee$) in the local code (and enforcement with fine$) you can end up with imaginary housing units.
It's all good until someone (code enforcement, police, legal arm of companies/people defrauded) catches on.

I had a woman call in for new service. She insisted the tenant had moved out and taken all the equipment. The *previous* tenant's account was severely delinquent. However, I had just talked with the tenant about 30 minutes earlier, who had hung up after realizing her service would not be restored w/o payment. And my Caller ID showed the *new* resident was calling from the same number on delinquent account. She also hung up after hearing about lease, proof of ID, etc.

An hour later a co-worker received a call from the same number and supposed new resident. (A male this time) My center documents, documents, and documents. No new service.

I see a lot of people in here think it's unfair for Comcast to deny the son service even though he didn't do anything wrong. I've worked for several MSOs around the world and this is standard practice. A lot of customers abuse the system and sign up for services they can't afford and rack up massive amounts of debt that the MSO will never recover and then pass on the torch to other family members to repeat the cycle.

At one particular MSO I worked for, if you decided to break policy and activate for a family member of someone who is severely delinquent, we had a special team that monitors activities like this and has no qualms about proactively cancelling these accounts even if the service is already active and calling them up and telling them one.

This same MSO went as far as blacklisting addresses with a long history of debt write offs, and would refuse to activate service for anyone who ever lives at those address. If a new tenant moves into a blacklisted address, all frontline reps are BLOCKED from activating services at that address and need to submit the potential customers information to a special team that runs a very thorough investigation to ensure the new customer has good credit and is not related to any of the previous tenants.