Topic 'Hughes Gen4 is a FRAUD' in forum 'HughesNet Satellite' - dslreports.com

Re: Hughes Gen4 is a FRAUD

Sun, 06 Jan 2013 19:32:59 EDT

MichaelTX posted : HughesNet is FRAUD period. I spent 4 hours after three of my four calls into their customer support center to get my account closed. I'm changing my ISP to Millenicom BYOD Plan. I was on their HN9000 and I was playing $142 a month for 900MB download allowance! LOL!

Re: Hughes Gen4 is a FRAUD

Wed, 02 Jan 2013 06:01:14 EDT

anon posted : I agree with the thought of the gateway being loaded and not the beam. They will probably do more additions to an existing gateway later on provided they feel there is enough potential for that gateway/beam to generate more customers.

Re: Hughes Gen4 is a FRAUD

Sun, 30 Dec 2012 11:00:52 EDT

grohgreg posted :

said by Liberty:

Not true
In southern Az they aren't installing anymore Gen4s
Beam loaded

I'm more inclined to think "gateway loaded". Here in western KY I can see Beams 31 and 38. Four IPGWs (gateways) are indicated on Beam 31, but only 3 of them are currently active. Beam 38 has at least 5 IPGWs, not all of them are active yet ither.

So the question becomes, how many IPGWs do you see on that southern AZ beam? If more than one, have you tried Beam Over-ride?

//greg//
--
HN7000S - 98cm Prodelin/2w "pure" Osiris - ProPlus - G16/1001H - NOC:GTN - NAT 67.142.115.130 - Gateway 66.82.25.10 - DNS 66.82.4.12 and 66.82.4.8 - Firefox 15/MSIE9 - AV/Firewalled by NIS2012

Re: Hughes Gen4 is a FRAUD

Mon, 24 Dec 2012 08:16:53 EDT

anon posted : Not sure why you stated that a secure FTP session gets stuck at 100-250Kbps, I just started a transfer from my web-server and was pulling around 800KB/s constantly for one xfer.

Re: Hughes Gen4 is a FRAUD

Mon, 24 Dec 2012 06:30:54 EDT

anon posted : Just to clarify some of the basics with gen4, or exede,viasat,wildblue.Whatever system you have or are thinking of getting.
The systems are still running the same speeds and using the same Ka band on the birds and the ground stations.
With that said when things are not working correct at the NOC server the speeds will return to legacy speeds.
The new satallites are just there to expand the Ka service available.

If you do not believe this just use a speed meter on your pc (like networx) while browsing .
Direct file downloads are unpacked at the modem(we will call him the accelenet client) to give you the impression of high speed.

I had the exede 5Mb, during the same period that I had over 8Mbps download speed a test with networkx shows my true speed as 100 to 250KBps.(on par with a good hn9000 pro plan)
On these new services you may want something like networkx to keep track of actual usage.

Back to the tech side.
All these "broadband" satallite services are based on the server side compression software. When your system(browser) makes a request the server (we will call him accelenet server) performs the normal DNS query, then the data is retrieved by the server.
The server then unpacks any compressed files and then recompresses them. For example, google loads a 45KB page in IE8 using a standard connection and any other connection to the web.On the new satallite system the server gets the compressed file from google,expands it to approx 350KB ,then recompresses it to about 25KB.........here is the kick in the teeth.

Your usage is based on the uncompressed file size that THEY created.

When you have an issue with usage not seeming correct and complain about it, they just change the multiplier.From what I could tell they set the multiplier at about 8 to 10 to start with.If you complain they bump it down a notch or 2. I think this is a setting on the client end(modem) ,but it could be either end.

On speedtest.net they may show a speed of approx 8Mbps, but the throughput speed will be approx 200KBps because they have reduced the file size via compression to 1/40th (approx) from the original file size(s).

The compression software does not work well with secure connections,it ignores all browser settings, ftp is hopeless. It even changes the color and layout of pages, so much that a page like ebay or facebook will look identical on all browsers.

Well thats about all i can say about these services.

John H. from Michigan

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 21:11:18 EDT

stardust3 posted : I've activated easily over 100 systems since launch including a few betas. I hear peoples complaints & understand their frustration. Installers are going through similar headaches. Spent 1 1/2 hrs on the phone a couple of days ago with tech support because of an activation outage. Was the unfortunate sucker to be connected with NOC, ping this #, ping this site, hold for a min(15), let me get an engineer, hold for a min(15), think we're about to narrow it down, hold for a min(15). Turned out to be a dns server problem......go figure. This stuff should have already had the kinks worked out.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 17:35:26 EDT

TexasRebel posted : I had Exede12 for 6 months before they terminated me over the stink I made over shitty meters and DNS/DHCP problems. I believe Exede12 rules over HNG4 because they build an all new infrastructure to handle the traffic. HN just uses the same old crap that the legacy satellites were using and added a bit more bandwidth..

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 15:15:56 EDT

diablo1892 posted : If there are professionals then why is it not loading like Exede (like how everyones saying) or is all those postive feedbacks from customers with exede telling lies? I believe that Hughes is ran by a bunch of clowns(:

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 14:46:16 EDT

TexasRebel posted : oh yeah they have professionals alright.. professional script readers.. muchlike with every technological advancement, you have dumbfounded dipsheits at the management levels that dictate how the service will be used.

If HNG4 was actually management by the engineers that designed the technology, it would probably work way better than how it's been working since it's launch date.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 13:59:51 EDT

silbaco posted :

said by diablo1892:

Lets just assume that its all overloading, if it is then why not make it more powerful?
If its the people whos working with the speed then they need professionals (like i said before) there's a chance that hughes will score back there customers if they hire professionals.

They have professionals. And you can't just make things more powerful.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 13:25:54 EDT

TexasRebel posted : that would be some sheit.. imagine a handful of customers having the only access to a beam.. probably some rich effers that want all the available bandwidth so they can netflix day and night and whatever else their hearts desire.. meanwhile the rest of the customers get the shaft.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 13:23:26 EDT

TexasRebel posted : there is no way in hell that any of HNG4's beams are loaded. Not in just over 2 months of going live. Hell, Exede had nearly a 9 month headstart and they've not maxed out any of their beams.

Either Echostar 17's bandwidth is not completely being dedicated for HNG4 and is being used for non-published purposes, or HN's network operations is really below required spec to be used with Echostar 17.

Probably the later in that HN executives thought they could save money in cutting corners and believing a segment of their customer base wouldn't ever complain about the performance.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 13:05:48 EDT

anon posted : Not possible... Are you sure that particular beam isn't just screwed up? No way in hell any beam is already peaked unless they essentially sold an entire beam to one or two huge customers....

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 12:59:43 EDT

diablo1892 posted : Lets just assume that its all overloading, if it is then why not make it more powerful?
If its the people whos working with the speed then they need professionals (like i said before) there's a chance that hughes will score back there customers if they hire professionals.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.

Re: Hughes Gen4 is a FRAUD

Thu, 20 Dec 2012 11:08:10 EDT

Liberty posted :

said by TexasRebel:

There's no way in hell that EchoStar 17 has reached capacity on any of the beams. I seriously doubt that they have 15,000+ subs on any of the beams. Probably only a couple thousand max on any beam.

Not true
In southern Az they aren't installing anymore Gen4s
Beam loaded

Re: Hughes Gen4 is a FRAUD

Tue, 11 Dec 2012 21:06:28 EDT

pvtpilot94 posted : 12/11/2012 20:58:28 498 634
12/11/2012 20:32:18 302 504
12/11/2012 19:52:42 388 863
12/11/2012 19:49:33 297 851
12/11/2012 19:46:16 197 701
12/11/2012 19:40:04 258 916
12/10/2012 19:37:08 202 760
12/10/2012 19:27:28 222 585
12/10/2012 19:24:34 193 456
12/10/2012 19:14:40 232 665
12/10/2012 18:53:40 226 760
12/10/2012 17:54:17 323 908
12/10/2012 17:46:43 2845 893
12/10/2012 17:15:20 1640 543
12/10/2012 17:11:25 880 40
12/10/2012 17:09:11 1205 906
12/10/2012 16:56:49 1090 887
12/10/2012 16:51:56 1033 818
12/09/2012 21:14:58 215 830
12/09/2012 21:06:12 153 709
--
HT1000 Beam 23

Re: Hughes Gen4 is a FRAUD

Tue, 11 Dec 2012 12:52:17 EDT

TexasRebel posted : it's not on the satellite, it's at the damn gateways and web acceleration servers. There's no way in hell that EchoStar 17 has reached capacity on any of the beams. I seriously doubt that they have 15,000+ subs on any of the beams. Probably only a couple thousand max on any beam.

Re: Hughes Gen4 is a FRAUD

Mon, 10 Dec 2012 21:37:14 EDT

silbaco posted :

said by pvtpilot94:

Blistering speeds

Date/Time Down(kbps) Up(kbps)
12/10/2012 19:37:08 202 760
12/10/2012 19:27:28 222 585
12/10/2012 19:24:34 193 456
12/10/2012 19:14:40 232 665
12/10/2012 18:53:40 226 760
12/10/2012 17:54:17 323 908
12/10/2012 17:46:43 2845 893
12/10/2012 17:15:20 1640 543
12/10/2012 17:11:25 880 40
12/10/2012 17:09:11 1205 906
12/10/2012 16:56:49 1090 887
12/10/2012 16:51:56 1033 818

Those speeds do look like congestion is at play. But it doesn't explain how there is possibly congestion.

Re: Hughes Gen4 is a FRAUD

Mon, 10 Dec 2012 21:02:29 EDT

pvtpilot94 posted : Blistering speeds

Date/Time Down(kbps) Up(kbps)
12/10/2012 19:37:08 202 760
12/10/2012 19:27:28 222 585
12/10/2012 19:24:34 193 456
12/10/2012 19:14:40 232 665
12/10/2012 18:53:40 226 760
12/10/2012 17:54:17 323 908
12/10/2012 17:46:43 2845 893
12/10/2012 17:15:20 1640 543
12/10/2012 17:11:25 880 40
12/10/2012 17:09:11 1205 906
12/10/2012 16:56:49 1090 887
12/10/2012 16:51:56 1033 818
--
HT1000 Beam 23

Re: Hughes Gen4 is a FRAUD

Sat, 08 Dec 2012 12:30:17 EDT

Willcomp posted : Howdy,
I have had Hughes Net since May 2001 (called Direct Way in the beginning), so I have been through all of their “Upgrades” over the years.
I think that HN has a problem with their GN-4 satellites. I believe that someone made a mistake on some of their I/O circuitry. And to compound the problem, I bet that the FPGA that controls that circuitry isn’t brought out so that it can be reprogrammed from the “ground”. To increase the “through-put” on GEN-4, they must be “stealing” the equipment from the other Satellite systems to increase the “through-put” on the ground stations for GEN-4.
Anyone up for a “space walk” with some new circuit cards?

Re: Hughes Gen4 is a FRAUD

Thu, 06 Dec 2012 18:29:50 EDT

diablo1892 posted :

said by pvtpilot94:

12/06/2012 07:26:21 559 36
12/06/2012 07:22:52 642 54
12/06/2012 07:20:22 77 105
12/06/2012 07:09:01 595 364
12/06/2012 06:50:27 2788 27
12/06/2012 06:46:46 2830 211
12/05/2012 22:00:10 669 765
12/05/2012 21:57:26 1067 473
12/05/2012 20:08:32 1696 928
12/05/2012 19:12:27 722 927
12/05/2012 19:06:26 221 910
12/05/2012 19:04:14 277 830
12/05/2012 19:01:22 309 918

On the up to 10 Meg plan :(

Thats just two days, do a test on atleast 4 different days (or more, recommended) and doing a test every other day would also possibly show something.
--
HT1000/ BeamID 32/ Power Max plan/ 4 pcs on a D-Link wired router/ wireless D-Link router with password
Support only the gaming company's that matter the most, pay for something that actually is worth buying or has a good reason for how much it's worth.

Re: Hughes Gen4 is a FRAUD

Thu, 06 Dec 2012 07:31:07 EDT

pvtpilot94 posted : 12/06/2012 07:26:21 559 36
12/06/2012 07:22:52 642 54
12/06/2012 07:20:22 77 105
12/06/2012 07:09:01 595 364
12/06/2012 06:50:27 2788 27
12/06/2012 06:46:46 2830 211
12/05/2012 22:00:10 669 765
12/05/2012 21:57:26 1067 473
12/05/2012 20:08:32 1696 928
12/05/2012 19:12:27 722 927
12/05/2012 19:06:26 221 910
12/05/2012 19:04:14 277 830
12/05/2012 19:01:22 309 918

On the up to 10 Meg plan :(
--
HT1000 Beam 23

Hughes Gen4 is a FRAUD

Wed, 05 Dec 2012 19:16:08 EDT

greenneck posted : Hughes got over $58million from the 2010 "stimulus" (i.e., taxpayer money) to provide BROADBAND service to rural customers. can see all details at www.recovery.gov. their DUNS# is 056886380.
i suggest all customers getting unsatisfactory download speeds contact their congressional representatives and ask for accountability, aka forcing hughes to perform ISP services as req'd, not at dial-up speeds.
you can also file complaint with FCC and at the recovery.gov site.