not plug and play
Their service is definitely not for those people that just want to plug something in and have it work immediately. However, the service is just fine for residential use, and not just for wholesale. (The same could be said for many of the BOYD providers discussed frequently on the VOIP Tech Chat Forum.)
I have been using them for the last several years in a residential setting and have enjoyed learning about voip. When I first started with them, I was completely new to voip and it really didn't take me very long to get a dial tone!