said by vaxvms:said by lineofsight:Of course I try everything before I call.
And the person you're talking to knows this because...?
Support folks deal with people who can't find on/off switches with equipment and you expect them to treat you different than everyone when they first answer your call? What makes you special when a support person answers the phone when you call? There are people who are very technically ignorant who have an attitude of knowing everything when calling for help. How are support persons supposed to know you're not one of those dolts?
Gee, somehow the Charter Direct people don't feel like they have to ask lame questions. I explain the problem, they got right to the issues that needed addressing.
And I never said there are not people who are don't have any idea what they are talking about. My Mom falls into that category.
Perhaps if you had actually read post #1 you would have a better understanding of my feelings about this upcoming change.
I said I hate having to go through that kindergarten level B.S.
I will miss not getting right to the point when I call.