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Gnexus01

join:2012-12-05
Kanata, ON

[Cable] Overlaping Service with Rogers ?

My current Roommate, who has Rogers Cable and net in his name, is moving out end of Jan. He said he would be cancelling the service for the end of this month. When I called TekSavvy today, I was told because the Rogers account was in his name. That I could not have Techsavvy internet on the line, while the Rogers Account was still active. I was basically told that I had to wait for it to be disconnected before they could do anything. I wanted to overlap so there was no interruption in service. Do I have to wait, or can I get them to overlap ?


TSILiz
Premium
join:2012-08-20
kudos:6
Hi There,

Do you live in an apartment building?


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
reply to Gnexus01
The name of the account holder doesn't matter. You can schedule a transfer on his cancellation date as long as there are at least 12 days to go. You will need a modem (hint hint ).

You can probably have overlapping services too, but orders for two simultaneous cable services at the exact same address are sometimes rejected.
--
electronicsguru.ca


TSI Marty
Premium
join:2012-11-22
Chatham, ON
kudos:5
If you are to do what we call as a transfer as Teddy Boom mentioned we would require a order to be placed a minimum 12 days prior to your cancellation date with Rogers, but yes the name on the account does matter as we wouldn't be able to transfer a service in someone else's name to a TekSavvy customer with a different name. The person transferring the service from Rogers to TekSavvy would either need to be the account holder or authorized on the account (and being authorized is not always guaranteed to work). By doing a transfer we would activate you on the date of disconnection with Rogers.

If you live in a house you could have a separate connection installed at the location to have the services overlap.

If you live in an apartment, either a new connection or a transfer are likely to be your options as most buildings are wired with only one incoming line to the unit.

Thank you
TSI Martin P


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
said by TSI Marty:

The person transferring the service from Rogers to TekSavvy would either need to be the account holder or authorized on the account (and being authorized is not always guaranteed to work). By doing a transfer we would activate you on the date of disconnection with Rogers.

I do it all the time. Well, not all the time.. most of the time the name ends up being the same anyway, but I've thought about this issue before, always given the same answer to customers, and I've never gotten a rejected order over it.

If my ordering process is "unofficial", it may still be worth trying. Just get the order in ASAP so that you have time to make alternate arrangements.
--
electronicsguru.ca


Gnexus01

join:2012-12-05
Kanata, ON
reply to TSI Marty
I have 3 dates set up for a tech to come over. Dec 31st, and Jan 2, 3rd as the back up dates. I still have yet to get a confirmation of the cancellation date.


TSI Marty
Premium
join:2012-11-22
Chatham, ON
kudos:5
reply to Teddy Boom
If you haven't run into issues thus far, that is great, I would just keep in mind that there is the possibility a delay or rejection could happen if the names do not match or the customer is not an authorized user.

As for getting the order in ASAP, I too suggest the order is placed with as much notice (maximum 30 days) as you can provide so we have time to correct any issues and avoid downtime if possible.

Thanks
TSI Martin P


Gnexus01

join:2012-12-05
Kanata, ON
Well it turns out my roommate never actually called Rogers to disconnect the services. He said he is still on a 2 year contract and it would cost him $271 to cancel everything, or he could transfer into my name. I rather not have him transfer it into my name, I don't want to be stuck with any unpaid balance. I've also already paid for the Modem, and my first months service with TechSavvy.


TSI Marty
Premium
join:2012-11-22
Chatham, ON
kudos:5
Back to the above question, Are you in an apartment or a house?

If a house, we could proceed with installing the additional service so you both have your own services.

If your in an apartment, the chances of being able to have two connections in one unit are unlikely.

Thank you
TSI Martin P


Teddy Boom
k kudos Received
Premium
join:2007-01-29
Toronto, ON
kudos:21
The reason a house is easier.. You can always just add "basement apartment" to the address". There is nothing technically important about two separate cable lines, it is all about the bureaucracy. With an apartment, it is harder to make up a different address, so if the Rogers order processor is picky they will say "you already have service, go away".
--
electronicsguru.ca


Gnexus01

join:2012-12-05
Kanata, ON
reply to TSI Marty
It's a House I live in.


TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10
Hi Gnexus01,

If you live in a house it definitely will be easier to have a second service if you wish to go that way. Now if you rent the house make sure that you have a letter from your landlord authorizing to drill if they need to install an additional jack. Also, if it is the case can you PM me TSI Jonathan See Profile your account information as we would need to advise our Vendor that when they come out they will need to be ready to install the additional jack if necessary. I'll check up on your order at the same time and make sure everything is good to go.

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.


Gnexus01

join:2012-12-05
Kanata, ON
I will try to remember to call them up tomorrow (later today) and get my Accnt number.


Gnexus01

join:2012-12-05
Kanata, ON
I take it nothing can be done ? I sent off the PM but never got a reply back..


anychance

@bell.ca
anychace you hang on the the guy/gals modem that is moving out till the tranisition is complete...chances are they might be in some similiar situation to wherever they are moving and leaving the modem behind for a bit while you get set up with tek would be an option


Gnexus01

join:2012-12-05
Kanata, ON
I don't believe he is taking the service with him, he is moving outside the city. He does own the modem, however the service will not be active when they come over. I should call Tech Savvy and see if I get the same answer I did the last time, about the overlapping.


Gnexus01

join:2012-12-05
Kanata, ON
I called them back, and they changed the order to a transfer. They said this way, a tech wouldn't need to come out. It would be just a matter of the modem going online.