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greendayfan

join:2012-12-05
Sacramento, CA

OUTAGE- Who is out of service in Sacramento????

The CSRs are telling me there is an outage in my area (Sacramento, just off highway 5 and Seamas avenue). I've been given 3 different etrs, all have passed and I've been down 4 days. The seconds told me there was a dslam outage in Laredo impacting me. Huh. I don't feel like they have any clue after that and the outage ETR keeps changing. They also told me I can't escalate. Anyone else down? Are they full of it? I have 4 happy green lights on my speed stream 4100 Siemens, but no activity light.



David
hours are m-th 1130-10p central
Premium,VIP
join:2002-05-30
Granite City, IL
kudos:96

if you have 4 green lights, it means you have sync, you have power, you have ethernet and the internet light means it's connected.

What does the technician readout page say?