dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
48567
share rss forum feed

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc

[Troubles] Re: Windstream High-Speed Internet: STAY AWAY!

^^^ Any word Aaron?

computerdoc

join:2012-08-06
Campobello, SC
reply to Windstream
Sent you a few PM's last week and today Aaron. If you could get back to me that would be great. Thanks =)


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Somebody must have read them or marked them as already read, I apologize I will dig into them first thing in the A.M.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

computerdoc

join:2012-08-06
Campobello, SC
Any update from the Engineers on the progress of the equipment upgrade Aaron? Are they still looking to possibly finish up before the end of February?


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Reviews:
·Windstream
·HughesNet Satell..
reply to Windstream
said by Windstream:

Somebody must have read them or marked them as already read, I apologize I will dig into them first thing in the A.M.

Aaron
Specialist II

I wonder if that is what happens to my questions about Orange Springs, FL, 352-546-xxxx (entire town is one NXX). We have equipment cabinets installed, new fiber in the ground, but no power hooked up to run anything. Cabinets might be empty, I really don't know. But no word or even acknowledge the equipment is there. Are my questions getting marked read by someone then anyone with an answer skips it? Something is going on, my questions are never answered. Either that or I am on a black list as a miscreant.
--
| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |
Expand your moderator at work

pabloAR

join:2010-12-30
reply to Piggie

[Troubles] Re: Windstream High-Speed Internet: STAY AWAY!

dear fellow Windstream "miscreant" -- "feel your pain".
don't get any "feedback/assist" from WS techs anymore.
on the blacklist or just too painful to tell me "truth"-
nothing is going to change... so, I log my continuing
poor performance... thinking maybe there will be some
sort of class action in the future. Also, it establishes
a track record or sorts to use to argue for steeper
discounts... for "broken" service.
just wanted to say hello; feel the pain...
regards,
Pablo

computerdoc

join:2012-08-06
Campobello, SC
reply to Piggie
Could be. You have be persistent for sure. Aaron is great but I haven't had the best of luck with others on this site. Just keep posting up and if you can contact Aaron directly through a PM.

computerdoc

join:2012-08-06
Campobello, SC
reply to pabloAR
I have felt this frustration more then enough with WS. The one saving grace on this forum is Aaron. He has always shot straight and got in touch with managers and/or the engineers in the field. Other will tell you this can't be done which makes ZERO sense.

Speaking of Aaron, I hope he updates me shortly on the progress of my ETR. The team should be well into the project by now and be on the back half.


Piggie
I Actually use Windstream
Premium
join:2005-11-23
Orange Springs, FL
Good. Aarons are to find. I will ask him directly. Aaron, if I said anything not nice about you I apologize. Just frustrated. Thanks.

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
Hi Aaron, I have been trying to reach you via PM's for some time but I suspect you are on vacation or traveling. The forum has been littered with horror stories of new equipment just being abandoned and not turned on or hooked up...a little disconcerting for sure.

I'm really hoping my project is still on schedule for its expected ETR of this month. Since I have to deliver support from home and it's a IT related position, reliable bandwidth is everything to my progress. Can I still expect to have services restored by the month's end as I was told?

I would greatly appreciate you or your manager checking in with my area's engineers (I know they dodge you guys and questions of progress like the plague) to see if they are about to wrap up this long overdue fix. I'm really hopeful you guys come through this time.

Thanks for your time and help as always,
Dan

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
Have the techs left the forum? I haven't got a response through threads or PM's. Anyone else having similar luck?

borisbadenov

join:2005-12-05
Barbourville, KY
I thought i seen where Aaron had posted nobody would be on here till Sunday i assume that was yesterday

computerdoc

join:2012-08-06
Campobello, SC
Thanks for the heads up. Usually Aaron is real good with getting back to customers on here. My ETR is but a few weeks away and I'm hoping when he returns he brings back good news with him =)

borisbadenov

join:2005-12-05
Barbourville, KY
good luck

computerdoc

join:2012-08-06
Campobello, SC
Thanks, I appreciate it Been dealing with dial up like performance since July of 2012 so it's due time the engineers get this under control and upgrade the stone age equipment that has been oversold and maxed out for some time now.

borisbadenov

join:2005-12-05
Barbourville, KY
I can't get a straight answer i have 3 different stories so far and been given 3 different dates

computerdoc

join:2012-08-06
Campobello, SC
I've been given the run-around on the phone more times than I can count since July. The last "fix" lasted no more than a week around September. After that failed,they owned up that the DSLAM was way oversold or to use Windstream analogy a "Latency outage", LOL. It's so funny they use that terminology to describe oversold equipment in which they are at fault for.

They then committed to upgrade my equipment by the end of February. Surely they'll meet this ETR, they have had a ridiculous amount of leniency in completing this.

computerdoc

join:2012-08-06
Campobello, SC

1 edit
reply to computerdoc
Hi Patricia,

I'll definitely speak with Aaron once he returns on the 21st but in the meantime, I would appreciate it if you could do the same thing he did in contacting my local office and/or engineers on the scene.

As to be expected, I am in high hopes they will in fact have my equipment finally upgraded by month's end as promised. If you could check in on their progress that would be great. Aaron had to get his manager involved at one point to get answers so you may have to do the same.

Apparently they don't like communicating about their work, imagine that, LOL.

Any help till Aaron returns is greatly appreciated =) I really need this fixed so I can work from home without dealing with constant lag and horrible speed.

Thanks,
Dan

computerdoc

join:2012-08-06
Campobello, SC
reply to computerdoc
I don't get it. When Aaron is out of this forum there is little to no feedback or help. Very short answers if even a response if you're lucky. I've been waiting 4 days for a reply from any tech on here on the status of my ETR.

I'm supposed to be up and running on the upgraded hardware by the end of February. I just want to confirm that this is still going to happen and for someone to speak with my local office or area manager to verify. Please respond and check into this for me, I would greatly appreciate it.


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream
I know the feeling. Its like having the devil's own job trying to answers from the other techs on here. Its been a month and a half and still haven't heard from them. I want an answer and I want it now. When is this crappy, outdated, oversubscribed hardware going to be properly replaced and configured? Lets cut the BS and get serious here.


--
WS is all about Money Talks, BS Walks. The customer gets screwed from both directions (billed and taxed) so the C-Level riffraff get the tailored suits, chauffeured cars,
fine hotels and big cigars. Newsflash: Network is still broke!

computerdoc

join:2012-08-06
Campobello, SC
While this is the third attempt at a fix and an estimated ETR, I have been told numerous times that the project in regards to upgrading our hardware to an Ethernet based connection will finally be completed by the end of February. To quote - " With these improvements the customer can expect speeds to improve late February. Jeffrey Toth."

However, I have not got an update since January which causes some obvious concern since they have let me down so many times now. Again, I just hope and pray they keep their word this time. I need this issue to be resolved sooner than later so I can properly work from home without the constant lag and fluctuation of speed due to the typical oversold DSLAM problem that Windstream is now famous for.

Their severe lack of initiative is crippling my work and adding unwarranted stress due to it. Constantly calling in and chasing techs around is also tedious and absurd, wasting more time of each work day. Certainly shouldn't be something any paying customer should have to do much less for this long.


nathanroe72
I love torque

join:2010-01-15
Senecaville, OH
kudos:1
Reviews:
·Windstream
reply to computerdoc
I was told work was to be completed in January and here its mid February. Pretty sad that Verizon 3G faster than Windstream on a late Saturday morning.


--
WS is all about Money Talks, BS Walks. The customer gets screwed from both directions (billed and taxed) so the C-Level riffraff get the tailored suits, chauffeured cars,
fine hotels and big cigars. Newsflash: Network is still broke!

computerdoc

join:2012-08-06
Campobello, SC
Still waiting for an update on my Feb ETR...hope they get your DSLAM up and going as well. This has been without a doubt the most frustrating experience I have ever had with a company...bar none!

computerdoc

join:2012-08-06
Campobello, SC

1 edit
reply to computerdoc
Still waiting...now it appears they don't have records of the manager that stated my equipment would be upgraded and ready by the end of February. CAN YOU BELIEVE THAT?

The bad thing is they provided this information for me in the direct forum. They looked it up and told me this information themselves in December.

Take a look " The information we see is that the current plan is to upgrade the ATM to Ethernet uplink. With these improvements the customer can expect speeds to improve late February."

Now I've been told this - "We apologize for not responding. We are short handed and calls incoming to tech support take precedence over the forums. We handle many other things not just forums. We appreciate your patience."

Is this a sad joke of some kind? How could any company be this mismanaged and out of control?

m12345s

join:2010-10-13
Bolivar, MO
reply to computerdoc
Not sure if you've ever tried or if the email even still exists, but try WINCanHelp@WINDSTREAM.com, when I had questions I always got a response back from there, it may even be the same people that work the forum though. Just something to try I guess. Sorry for the weird address and the capitol letters, stupid autocorrect.

computerdoc

join:2012-08-06
Campobello, SC
Thanks! I'll try anything till Aaron gets back on the scene. It's not looking good though that everyone seems to be confused and records are missing of any details days from my supposed ETR ;( Crossing my fingers they actually come through this time.

computerdoc

join:2012-08-06
Campobello, SC

1 edit
reply to computerdoc
Does anyone know if Aaron is back on the scene? We need your help my friend =) I'm 7 days from my supposed ETR with no answers and as usual, no one here can find a manager or engineer to confirm all is well and the upgrade in my area WILL BE completed on time as promised.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
I am back, trying to get caught up. Sorry about leaving you and everyone else hanging while I was gone. Sent you a PM Doc.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

computerdoc

join:2012-08-06
Campobello, SC
Thank goodness you are back Aaron! Hoping you receive positive news from my local office...fingers crossed. Can't stress how much I need a steady connection for my work. Welcome back =)