Selected ISP Support > Windstream > Windstream High-Speed Internet: STAY AWAY!

reply to computerdoc

Re: Windstream High-Speed Internet: STAY AWAY!

reply to Windstream
Sent you a few PM's last week and today Aaron. If you could get back to me that would be great. Thanks =)

Somebody must have read them or marked them as already read, I apologize I will dig into them first thing in the A.M.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

Any update from the Engineers on the progress of the equipment upgrade Aaron? Are they still looking to possibly finish up before the end of February?

reply to Windstream

reply to Piggie

Re: Windstream High-Speed Internet: STAY AWAY!

reply to Piggie
Could be. You have be persistent for sure. Aaron is great but I haven't had the best of luck with others on this site. Just keep posting up and if you can contact Aaron directly through a PM.

reply to pabloAR
I have felt this frustration more then enough with WS. The one saving grace on this forum is Aaron. He has always shot straight and got in touch with managers and/or the engineers in the field. Other will tell you this can't be done which makes ZERO sense.

Speaking of Aaron, I hope he updates me shortly on the progress of my ETR. The team should be well into the project by now and be on the back half.

Good. Aarons are to find. I will ask him directly. Aaron, if I said anything not nice about you I apologize. Just frustrated. Thanks.

reply to computerdoc
Hi Aaron, I have been trying to reach you via PM's for some time but I suspect you are on vacation or traveling. The forum has been littered with horror stories of new equipment just being abandoned and not turned on or hooked up...a little disconcerting for sure.

I'm really hoping my project is still on schedule for its expected ETR of this month. Since I have to deliver support from home and it's a IT related position, reliable bandwidth is everything to my progress. Can I still expect to have services restored by the month's end as I was told?

I would greatly appreciate you or your manager checking in with my area's engineers (I know they dodge you guys and questions of progress like the plague) to see if they are about to wrap up this long overdue fix. I'm really hopeful you guys come through this time.

Thanks for your time and help as always,
Dan

reply to computerdoc
Have the techs left the forum? I haven't got a response through threads or PM's. Anyone else having similar luck?

I thought i seen where Aaron had posted nobody would be on here till Sunday i assume that was yesterday

Thanks for the heads up. Usually Aaron is real good with getting back to customers on here. My ETR is but a few weeks away and I'm hoping when he returns he brings back good news with him =)

good luck

Thanks, I appreciate it Been dealing with dial up like performance since July of 2012 so it's due time the engineers get this under control and upgrade the stone age equipment that has been oversold and maxed out for some time now.

I can't get a straight answer i have 3 different stories so far and been given 3 different dates

I've been given the run-around on the phone more times than I can count since July. The last "fix" lasted no more than a week around September. After that failed,they owned up that the DSLAM was way oversold or to use Windstream analogy a "Latency outage", LOL. It's so funny they use that terminology to describe oversold equipment in which they are at fault for.

They then committed to upgrade my equipment by the end of February. Surely they'll meet this ETR, they have had a ridiculous amount of leniency in completing this.

reply to computerdoc
Hi Patricia,

I'll definitely speak with Aaron once he returns on the 21st but in the meantime, I would appreciate it if you could do the same thing he did in contacting my local office and/or engineers on the scene.

As to be expected, I am in high hopes they will in fact have my equipment finally upgraded by month's end as promised. If you could check in on their progress that would be great. Aaron had to get his manager involved at one point to get answers so you may have to do the same.

Apparently they don't like communicating about their work, imagine that, LOL.

Any help till Aaron returns is greatly appreciated =) I really need this fixed so I can work from home without dealing with constant lag and horrible speed.

Thanks,
Dan

reply to computerdoc
I don't get it. When Aaron is out of this forum there is little to no feedback or help. Very short answers if even a response if you're lucky. I've been waiting 4 days for a reply from any tech on here on the status of my ETR.

I'm supposed to be up and running on the upgraded hardware by the end of February. I just want to confirm that this is still going to happen and for someone to speak with my local office or area manager to verify. Please respond and check into this for me, I would greatly appreciate it.