said by wildest :Should we go down the path of getting dedicated VOIP phones or get traditional handsets and a router which supports those?
Rather than "router", I think you mean "ATA".
Traditional handsets would plug into an ATA, which then gets plugged into your router (not to be confused with your modem unless you have a combined one).
IP phones plug directly into your router....
You have to have some sort of router, either way.
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Unless you have a big investment in your existing phones, go with IP phones.
I use this at my office:
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www.panasonic.com/busine ··· 550.aspxI have a base and two other handsets, you can add more.
It handles several lines on one VoIP account, and/or several different VoIP accounts, with aplomb. (That means, really well).