| I have a feeling... The complete story is not being told by either side. One of our customers let their entire "Social Media" department go because they were spending to much time dong too much personal Social Media.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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 danawhitakerSpace...The Final FrontierPremium
join:2002-03-02
Urbandale, IA | By that logic though, most companies should let their entire workforce go (i.e. many people today spend time in the workplace responding to personal e-mails and social networking stuff). I don't know many people today who don't to some degree - I see it frequently with e-mails I get from parents at my daughter's school about various school activities and events and classroom parties.
I'm not a Charter customer, but I'm a frequent user of cable company Mediacom's social networking team, including someone right here on BBR. I have always gotten a better response time and better customer service than I've ever gotten on the phone, and I'm thankful to have access to such a great team of people. It is the epitome of personal service.
What it feels like they're doing is taking away an outlet for more technical users. What I love about having access to someone on BBR or Twitter is that the phone people always try to pigeonhole you and take you through X number of useless steps to solve a problem - even though for many of us who frequent a site like this and reach out using social media, those are steps that we have already tried on our end. Jumping through the same hoops for someone on the phone is frustrating. I remember back when I still had Qwest especially, and there were terrible problems with my line that were outside the house, a call would go like this, "Hi, I'm having X happen...and I've tried A, B, C, and D already, so I know it's not any of those things" - and I'd be lucky if they'd listen and be willing to bypass me trying all those basic steps that the less technical users wouldn't have thought to try.
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You're watching Sports Night on CSC so stick around... |
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| Said by danawhitaker:
"By that logic though, most companies should let their entire workforce go (i.e. many people today spend time in the workplace responding to personal e-mails and social networking stuff). I don't know many people today who don't to some degree - I see it frequently with e-mails I get from parents at my daughter's school about various school activities and events and classroom parties."
I don't know about entire work force, but I'd be firing people who played on computers at work! I know of many people who spend more time doing personal things, not just e-mail, at work than working now a days!
As far as this current move by Charter, what morons!! Just another in their current trend of totally bone headed moves. 
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The Firefox alternative.
»www.mozilla.org/projects/seamonkey/ |
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| reply to danawhitaker
"By that logic though, most companies should let their entire workforce go"
When they put their social life before their job, you bet. I hate having to wait to look at someone's problem because they have to finish up their unimportant post in farcebook.
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I do not, have not, and will not work for AT&T/Comcast/Verizon/Charter or similar sized company. |
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axus
join:2001-06-18
Washington, DC | How about posting to DSLReports during the workday? Oops I just did. |
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| I wouldn't have a problem with it if work came first and then socializing second. |
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