said by pdubya:
I hope that Charter management realizes that they are making a mistake and that the few extra dollars that they spend on this team goes a long way with customers like me.
They have no clue. The cable cards are a good example. I think it took five visits and an FCC complaint to get one activated.
The next one was just done by the good people in the direct forum.
How many service calls do they save? How many complaints do they prevent? How many (geeky) decision makers do they make happy?
As per usual management hasnt a clue.