Charter management really does not know how much the UMatter2Charter team helps customers and how much they will be missed. I turned to them after after being stuck on the phone multiple times trying to get a cablecard activated with my HDHomeRun Prime. After phone support tried to send the correct activation hits to my cable card (that didn't work) they wanted to schedule a service call but I was pretty sure that my problem could be solved without a guy coming out to my house. I posted to the Charter forums and within an hour of giving them my information I was up and running.
I hope that Charter management realizes that they are making a mistake and that the few extra dollars that they spend on this team goes a long way with customers like me.
Long live CharterAbby/Dylan/Josh!