said by NeoandGeo:You will probably have to make do with the "script reading" 1st line phone support people who are mostly useless unless it is an area wide outage affecting everyone. If you have a problem limited to your residence, don't expect a fix. All they will do is put you in the queue for a dispatch to your house.
Would this eventually affect the Charter support that is teamed up with this site? From my experience the personal support I got here was leagues better than phone support.