Selected ISP Support > Windstream > Awareness...

Awareness...

I am fixing to get into the third year of crappy service myself. They had me slated for this month, but I see no activity as usual from Windstream. They had planned on running new fiber to my DSLam, but they said the power company had to change a bunch of their poles. They didn't want to dig it underground , so the power company had to do their job for them. The power company has changed many poles and added more, but I haven't seen a Windstream rep in ages.

reply to cwine
Oh I totally agree, its not the little guys at windstream its the higher ups. The field guys are upset they are not being told to go ahead and fix, their hands are tied. And they have to live in the same shit coverage areas as the rest of us. How is Gardner getting away with it, him and his cronies? I know its affecting a company here that does all its business globally over the web, they are steaming mad. I foresee them picking up and moving HQ to a place where they have better service.

It's a real pity nothing could be done before the holidays, now we will all be looking at zero usable hours of the day, instead of one or two that are okay. No school for the kiddies for weeks.

reply to cwine
All Gardner cares about is lining his pockets with more cash. The only reason he wanted to acquire Paetec was for the cash flow. "This transaction significantly advances our strategy to drive top-line revenue growth by expanding our focus on business and broadband services," said Jeff Gardner, president and CEO of Windstream. "The combined company will have a nationwide network with a deep fiber footprint to offer enhanced capabilities in strategic growth areas, including IP-based services, data centers, cloud computing and managed services. Financially, we improve our growth profile and lower the payout ratio on our strong dividend, offering investors a unique combination of growth and yield."

I understand the only way to keep a business afloat is to keep more money coming in verses whats going out (to an extent). But in all honesty he just wants Windstream to morph into a big pot of gold so he can look like a big hero to all his investors buddies on Wall Street. His plan is just to focus on whatever nets BIG returns. What big returns is he banking on? Fast Cash and FTTT, or Fiber To The Tower. Piss on the customers with this so called "DSL". Piss on the business paying for voice services. All we care about is making sure we run fiber to the towers so we can make buttloads of money because we know wireless is the future and that is where the money lies. But why stop with towers? Its apparent that whole world will run in "the Cloud". Clouds are kept in secret hiding places called data centers. What do data centers run on??? FIBER!!!

See where Windstream is going? They can't provide the dough to fix this ongoing, oversubscribed mess on our hands so lets invest in the future! Now if they can't provide the bandwidth to DSL cutomers, how in the H*** can they provide it for TOWERS and/or DATACENTERS??? Ahh but that's why we bought Paetec for. Paetec to the rescue!!!

(Its been a year later and not a single positive thing has happened) If Jeff Gardner really does care about his DSL customer base, then I challenge him to respond to this very post. Right here, right now in front of everyone here on DSLReports.

One very aggravated customer of three years,
Nathan

PS: Spam his Twitter account and all of Windstream's accounts, I demand a response from the big shot.

I would be shocked if Jeff Garnder himself would reply to any of these posts let alone knows that DSLR even exists.

It is really sad that as much return they are making on the FTTT that they can't reinvest that into the network. Instead they line the pocks of the C-Level. Which is funny I remember them coming out and giving us the sales pitch on their MPLS network and how they have 10g back bones to everything and redundant cores, but due to some tech fuck ups (that nobody will ever admit too) and an over zelous farmer took out an entire state because routing issues after a fiber cut.

I've had a couple of different Windstream techs out to fix some misc issues at work and they all say the same thing. Monopoly this Monopoly that, they care more for the big business orders than all the little guys.

I don't see this changing either... Ever.

Whole country is that way. As long as the stock holders, CEO and board come before customers, this is what we have. This is sadly one tiny example.

reply to cwine
@Nathan; like the post man, and agree completely. I'm actually seeing the same thing happen at my work. We just went through a consolidation, and brought on probably 40k customers in the process, but all the new hardware acquisition is still in limbo because of the "ongoing budget issues". Why must these people always put the wagon before the horse?

It is worth confirming (once more) that we are definitely dealing with oversubscribed, outdated hardware. Speed test at 8:30am, Friday morning:



Now if I could see these results 98% of the time, I'd be a happy dude...

reply to cwine
Well said, I am asking the exact same questions. I understand the techs have no updated information but how about going the extra mile and speaking to local managers, regional managers or whoever can contact the corporate idiots that are destroying this company's reputation and infrastructure by not resolving or upgrading outdated equipment and overpopulated DLSAM's.

It's oversold. I am .8 M in the evenings, but here is now, middle of day. Nothing is broken, it's over sold. I keep being told my DSLAMs are broken. My pings go to 200 at night. But my upload holds about .6. I limit it with my own router so I leave enough overhead for everyone's acks and requests to get through the router. In other words I have my QOS set to 670 kbits/sec and down to 3350, or these results would have been higher. I posted in another thread my pitiful evening speeds and pings. Nothing is broken.


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| Speedstream 4200 Modem - 3m/384 plan | W98-W2KSP4-XPSP2 - All AMD | Buffalo WHR G54S with Tomato 1.18 | 3 downstream switches feeding 6 total clients (no wireless) | Including the Data port on the side of my neck |

I feel frustration that I drive out to the end of the road every morning and see cables hanging out of an empty box that was installed two weeks ago. I can't imagine what it's like for people who see NO evidence at all that someone is at least doing something.