Topic '[Internet] Sagemcom 2864 port fowarding no longer working?!?!' in forum 'Bell Canada' - dslreports.com

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 28 Apr 2013 16:16:30 EDT

anon posted : There was a new firmware that started rolling out this week. Is there any change in this matter?

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 28 Apr 2013 11:51:31 EDT

maximeqc posted : Same issue here where I can't access ressources when within the LAN.

Bell doesn't seem in a rush to fix this :(

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Thu, 14 Feb 2013 19:46:24 EDT

sunnyd71 posted : Same problem with me and it seems if I let my router do the PPPOE connection my speed maxes out at 32 Mbps on my Fibe 50 but if I have the router set to DHCP mode it works.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 08 Feb 2013 19:17:29 EDT

rampagerampa posted : Interesting. I get my modem login. I used to get the router log in which I disabled but with this new sagemcom all bets are off. It will not forward at all using dmz or ports or anything. I am just going to switch back to my old modem with old firmware and give this new one two thumbs down. Thanks for info tho.

Just went back to my old sagemcom and checked and it's set up the exact same way as the new one and the port forwarding works fine on the old one, so I think the new firmware is garbage on the 2864.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 08 Feb 2013 13:20:36 EDT

Bestman posted : No, I do NOT have my router reserved on the Sagemcom. For some obscure reason I could not get it working when it was reserved. But it is set as DMZ.
I have DHCP enabled on my modem.
If I point a browser to my IP, I can communicate with my router if I enable the remote config option, so all is as I expect. Note that to test this, you need to be on an external network (my cell for example).
Hope this helps

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 08 Feb 2013 11:38:21 EDT

rampagerampa posted : So do you have your router reserved? or set as DMZ? I have pretty much tried ever different combination without much success.
Do you have DHCP enabled on the modem?

If I point a browser to my IP also I get the modem log in, which I really do not like to see available to the rest of the world.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 08 Feb 2013 11:20:09 EDT

Bestman posted :

said by rampagerampa:

I have the sagemcom also with the latest firmware 6740S. It was replacing an older modem but the port forwarding is definitely broken. I use a router behind it and when I set the router as dmz and/or forward all the ports like I used to on my old sagecom it does not work at all. This thing is a piece of junk and suddenly bell wont 'support' port forwarding? very convenient.

I have my modem set as 192.168.2.1 and the router wan port set as 192.168.2.10 and then my router gateway is 192.168.1.1 and all the clients are 192.168.1.x.

This worked fine for years with my old sagemcom modem which I will be keeping.

Anyone have similar issues?

Hmm... Your setup looks a lot like mine, and it works correctly.
If I recall correctly, though, I could not set my router on the DMZ if I made a DHCP reservation for my router. The IP address I set in the DMZ would always be reset to nothing. Weird bug, but oh well... It works now, and I suppose (hope) the Sagemcom won't change my router's DHCP address since it's the only client apart from the set top boxes.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 08 Feb 2013 10:05:00 EDT

rampagerampa posted : I have the sagemcom also with the latest firmware 6740S. It was replacing an older modem but the port forwarding is definitely broken. I use a router behind it and when I set the router as dmz and/or forward all the ports like I used to on my old sagecom it does not work at all. This thing is a piece of junk and suddenly bell wont 'support' port forwarding? very convenient.

I have my modem set as 192.168.2.1 and the router wan port set as 192.168.2.10 and then my router gateway is 192.168.1.1 and all the clients are 192.168.1.x.

This worked fine for years with my old sagemcom modem which I will be keeping.

Anyone have similar issues?

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 29 Jan 2013 21:07:37 EDT

Bestman posted : Forget about my saying that DMZ doesn't work. It's working fine now with BitTorrent...
I guess that'll be enough for me.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 29 Jan 2013 19:47:44 EDT

Bestman posted : OK, so I tried the reset...
Immediately following the reset, my router was able to connect in PPPoE, and the connection stuck instead of being kicked out after a few seconds as before. I was able to browse the Internet using my router. Woo hoo!
So, I then configured the TV portion on the Sagemcom (as Rigor_M said, I selected "WAN Ethernet" and DHCP in the Advanced settings).
From then on, I could watch TV but my router got disconnected! Note that I had NOT entered the PPPoE credentials on the Sagemcom.

I then tried the DMZ setting on the Sagemcom, and that doesn't seem to work either?!? I'm pretty sure I done things correctly... but am I doing something wrong, or is it another bug? Does someone have the DMZ currently working?

Thanks

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 27 Jan 2013 20:52:07 EDT

Bestman posted : How about the default password? Anyone knows what that will be after a reset?
Also... I now realize that if I don't use the PPPoE credentials on the Sagemcom, We won't be able to use the features that use the Internet on our TVs. Don't know how that will go with the missus...
Damn, can't beleive Bell screwed this up!

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 27 Jan 2013 20:35:49 EDT

Rigor_M posted : check the config you have.. regarding the TV side of things, theres only 2 drop box, one on choosing "ethernet" and the other "DHCP"

take a snapshot of every possible page. if it dosent work, just redo the settings.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 27 Jan 2013 04:54:36 EDT

kovy posted :

said by Bestman:

Well... No, I haven't tried that. Are there some settings for the TV that will be lost, or is it risk-free?
Thanks

No idea on that part... sorry.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 26 Jan 2013 22:18:51 EDT

Bestman posted : Well... No, I haven't tried that. Are there some settings for the TV that will be lost, or is it risk-free?
Thanks

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 26 Jan 2013 17:08:37 EDT

kovy posted : What happens if you factory default the sagemcom and then try to bridge mode your router ?

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 26 Jan 2013 13:54:41 EDT

Rigor_M posted : Thats what happened to me.

you'll be able to connect in dual login for a couple of seconds and then, it wont work after a couple of tries. (your router's MAC must get banned)

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 26 Jan 2013 11:27:13 EDT

Bestman posted : To be able to circumvent bugs like this port forwarding issue with the Sagemcom, last week I decided to buy a router.
As discussed in another thread, I set up my router in PPPoE mode, setting the proper credentials. This setup seemed to work properly in my initial testing.
Now 2 days ago, I wanted to do my final setup... And it doesn't work anymore?! I saw in that other thread that dual PPPoE logins don't work anymore... So I removed the b1xxx user from the Sagemcom, rebooted everything, still no dice. I can see that the rooter connects, then disconnects after a few seconds.
Is this "normal"? Is there anyway I can get this working?
Thanks!

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 23 Jan 2013 19:22:43 EDT

Rigor_M posted : Just called technical support tonight and they said there was no updates to the firmware.

since last night, my stuff is not working anymore.

I have a bridged router on the sagemcom and the PPPoE stopped working. It was fine since june..

BTW, the DMZ IS NOT a solution to the brige mode. be warned. You may think its bridged but your personal router is getting a internal IP from bell's router and then, putting you on a second network.

a bridge mode lets your router have its own public IP (like the sagemcom) with your b1xxxx code installed.

and everything stop working.. again, thank you Bell :mad:

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Mon, 21 Jan 2013 16:20:58 EDT

anon posted : It looks that the port fowarding works when you foward them to the DMZ.

Ex:
Sagemcom : 192.168.2.1
IP-Camera : 192.168.2.84

DMZ:
Enabled on 192.168.2.84

Port-Fowarding:
publicport(ex:50002) to privateport(8080) destination(192.168.2.84).

But the major problem with this is when you have more than 1 Camera or host you wan't to reach. Ie. RDP on your home computer + 2 IPCamera... you can't acces more than 1 of them.

I've been trying for more than a week to get my Dir-655 authenticate with pppoe and it keeps disconnecting over and over after 2-3 seconds. I've been able to get my internet working yesterday for about 20 minutes, but I only had 40/15 out of my 50/50 Internet's speed.

They have uploaded a new firmware and this is the reason why I want my Dir-655 to control all my internet.

I will try the pppoe (Dir-655) authentication with the real bridging method tonight and I'll keep you informed of the results.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 19 Jan 2013 11:44:35 EDT

anon posted : ok so here it is i am new with bell fiber 50/50 tried opening ports for ssh,ftp and others none of the ports are opened are opened.. from inside or outside. basically port forwarding is not working at all. tech came and changed the sagmcom router still no change. now i am wondering if i am not on a nated ip .... i have internet,phone and tv on this.. so i cant bridge my sagmcom....

note that i am not new to computers.. :P i know how to Port forward.. i even tried using dyndns,dmz but nothing at all works

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 11 Jan 2013 14:16:09 EDT

anon posted : I have been experiencing the same problem, which is a royal pain in the ass as it prevents me from testing my SSL certificate for my personal web server. I have put in a call to Bell and they are sending a senior tech over to my place to see the problem and hopefully bring a modem with a newer firmware.

In the meantime, I have figured out a workaround I haven't had to use in 15 years. It's not perfect as it won't work on any device you don't have access to the HOSTS file, but it would work on Windows and Linux computers no problem. Simply put a line in with the internal IP of your server and your external address. For example:

192.168.0.2 myserver.com

This will override the problem because HOSTS files are checked before a DNS lookup is performed.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 30 Dec 2012 08:57:05 EDT

stx9 posted : A workaround is to setup an internal DNS with a tool called dnsmasq and overwrites (by adding an entry to host file) the external fully qualified host name so it resolves to a local IP.

In my environment, file dnsmasq.conf looks like this:
expand-hosts
stop-dns-rebind
bogus-priv
server=8.8.8.8
server=8.8.4.4
no-resolv

Last step is to set static DNS on all local machines so it points to server running dnsmasq.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 29 Dec 2012 19:24:24 EDT

vdsluser posted : Does anyone else have a solution to this problem that does not involve adding an extra device? My router (+ATA) are on a UPS (12vdc, no inverter) so adding an extra device will reduce my battery life by 50% (to first order) unless I upgrade the battery (fairly undesireable due to footprint limitations).

Barring a solution here, I'll try contacting Bell directly. This port forwarding limitation is unbelieavably stupid.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Thu, 20 Dec 2012 04:43:23 EDT

nlap posted : I'm upset at Bell for doing this firmware upgrade without notifying customers. I spent days trying to figure out why all of a sudden I was getting network connection errors to my IP cameras and other ports. Hours doing "factory resets" on gear, modems and re-configuring applications. It's only once I de-activated my iPhone's wi-fi (it then defaulted to the cellular carrier signal) that I noticed there was nothing wrong with the IP addressing. This lead me to the Sagemcom 2864 port forwarding and more hours of testing different settings on how to re-activate the use of external IP within the network (to no avail...).

Eventually the research led me here and I learn from OP Lucid of Bell's firmware upgrade and he can't forward ports either... over 10 days ago!! It's a good thing the Mayan predicted the end of the world tomorrow (December 21, 2012) otherwise I would have to find alternate means to end this misery :o !

The solution above by LeaveBell does work! If you use a second router and bridge it to your Bell connection hub (the Sagemcom), your second router will do the job of port forwarding correctly.

I can't thank both Lucid and LeaveBell enough for not only identifying the problem but also solving it. Oddly enough, I can also report that my internet speed is also faster using this methodology. I have Fibe12 and FibeTV. My tested speed is attached: 12.2 Mbps d/l and 1.5 on the upload (wired). I'm getting 11.75 Mbps d/l and 1.4 Mbps u/l on the wireless. Both these results are better than what I was getting from the Sagemcom 2864 prior to their messing up the port forwarding!

Again, thanks!

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 19 Dec 2012 15:59:51 EDT

nlap posted : I have the exact same problem... can't access ports (using external IP address) from within the network. Spent hours and hours trying to figure out why I was getting errors.

My firmware and rescue versions are exactly like yours and I WISH they would advise when they do an update as that would narrow down the troubleshooting.

My ports are accessible using external IP only when outside of my network. I hope we can regress a firmware upgrade...

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 16 Dec 2012 10:03:27 EDT

ruggs posted : Fibe tv will not work in bridge mode, the sagecom needs to issue the set top boxes ip address for them to function properly.

And just because rogers is getting fiber doesn't mean prices are going down...
although that's what we all hope for and NEED

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 15 Dec 2012 23:31:40 EDT

anon posted : Well, first make sure that your netgear is connected properly to the internet. Then take a note of your netgear's ip address. They try the DMZ setting. You may also try port forwarding instead of using DMZ.

Let me know how it goes. Good luck.

I don't know whether fibre tv would work this way as I did not subscribe to fibre tv. But try anyways, if it did not work, you can always revert back to your original setup. (ie, do the pppoe id/password on Sagemcom as your current setup_

Btw, just noticed that Rogers started offering FTTH (Fibre to the Home), which is boasting speed of 250Mbps/250Mbps download/upload in certain regions. I am excited to this new development.

I chose Bell at this stage because I ran home server and want a decent upload speed, download speed is not very crucial to me, as long as it's not below 10Mbps.

With Roger's FTTH, we could have more choices, hopefully better competition is better for us consumers.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 14 Dec 2012 19:00:38 EDT

Hunter posted : Will the fibe tv still work with the sagecomin bridge mode??
for the DMZ how do you setup this? which ip adresse?
is the sagecom still the DHCP server or that will be also handle by the netgear..
I have the same router than you, netgear 3700v2

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 14 Dec 2012 13:39:21 EDT

anon posted : Just a follow up on my previous message.

It's actually very easy to put SagemCom modem into Bridge mode, as it's described in my previous message. For this to work, you have to have your own router, in my case, I have Netgear 3700v1, I even noticed a slight speed increase over my previous setup.

This is my setup:

SagemCom (in Bridge Mode through factory reset) ===> NetGear 3700v1 Router (enter your pppoe id/password here, but not on SageMCom) ===> Reset of Computers/Server/Devices/TVs...
In SageMCom, I did use DMZ to forward all the traffic to NetGear, but I did nothing else.

I can access my home server both at home and away from home.

The only catch is you need a second Router which supports pppoe setup.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 12 Dec 2012 18:13:23 EDT

Hunter posted : Btw I'm Mat...

I notice a couple of changes

1- on the internet setup page a new option is available. " DHCP FLUSH" which will clear all the devices that once connected to your network.
2- the default setup for Fibe is now WAN instead of PPOE

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 12 Dec 2012 16:50:23 EDT

a_mckie posted : Aside from this unpopular change, does anyone know what the firmware update was actually intended to accomplish?

-A

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 12 Dec 2012 13:37:04 EDT

anon posted : I'm kind of happy to see that i'm not the only one in this situation..

I my modem got the update over the weekend to:
Firmware version: FAST2864_v6740S
Rescue Version: FAST2864_v7740S

Here is the situation, we have Fibe tele and internat at home.
The wife started a small business so I created a web page that runs on an APACHE server at home and I also setup a HMAIL server on the same computer.

Everything was working fine until last weekend. From behind the modem I was unable to verify the web page (by typing my domain name or IP adress) and we could not connect on the mail server anymore (using outlook or mobile device)..

I logged on the mail server and check the log and saw my wife business partner accessing the server to retreive mail from her home!!

then I enter the local IP adress of the APACHE server, and the page appeared! I also check from my job and confirm the page is up and running without any glitch.

That's when I realized that from behind the modem, acessing a ressource behind the modem from the net, I was block by the modem (a logging page from Bell requesting a username and password)

So last night, in order to fix the email problem I changed the mail server setting.. I replaced the mail.**.ca mail server name by the local IP adress... and it's working!

So it's a temporary fix cause with mobile device will endup changing the mail server everytime we leave home..

nice thing I found out last night also...

Apple product (Ipod Touch) let you setup to account with the same email adress (but with different server name)

while the wife Android smartphone prevent you from creating 2 accounts with the same email address...

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Wed, 12 Dec 2012 11:46:15 EDT

Jack_Bauer posted : I hope Bell will fix this problem soon, I have the same problem on FTTH in Quebec with my Apache server too. :huh:

Fuc**** firmware update!!!
--
Connexion: Bell Internet Fibe 50 Mbps / 50 Mbps
Speedtest Fibrenoire: »www.speedtest.net/result/2308738992.png

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 11 Dec 2012 20:34:03 EDT

anon posted : Found more information from another internet site, after read that, I happened to talk to someone very knowledgeable from Bell.

[3:34 PM] Casey (260066) I kindly recommend you to bridge the connection hub modem and then connect the netgear router and then connect all the devices.
[3:34 PM] Casey (260066) To attain the bridge modem please click on 'reset' on the factory reset.

So how to do the above? I read the following from redflagdeals dot com:

" How to put the bell modem into bridge mode?
hit the factory reset button at the bottom.
this will clear the username and password fields in the modem for internet and tv and replace it with the default bell tech admin credentials.
wait until the modem reboots and you have 2 solid blue lights on sync and internet.
then plug in your own router which you should have already have put your bell pppoe credentials... into ANY sagencom LAN port and have your router set to autodial.
wait for your router to establish the connection and voila you have net."

There you go, guys. I haven't tried yet, but I will try as soon as I got the time. I have wasted too much time today.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 11 Dec 2012 19:59:56 EDT

anon posted : Okay, this is what I have figured out. My wife can access the web server from work with no problem. After dinner, we went to McDonald to have coffee, I accessed the home server, it's working as well. So as some suggested, at home, one cannot access the web server with the external address, it will simply invoke the SageCom administration interface, but from an external ip, one cannot invoke the SageCom administration interface.

Stupid SageCom, just to confirm, are we all on the same firmware?

Firmware version: FAST2864_v6740S
Rescue Version: FAST2864_v7740S

Just to clarify, I never did a firmware update, so it must be done automatically by Bell/SageCom.

Thanks guys.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 11 Dec 2012 17:52:57 EDT

anon posted : Could you please share how to make your port forwarding work?

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Tue, 11 Dec 2012 17:52:47 EDT

anon posted : Yeah, same here. I have been talking to bell tech support whole day, the end result is: "we don't officially support Port Forwarding...Blah Blah Blah..." We only care about whether your internet is working or not...

Hehehe... Very nice response...

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sun, 09 Dec 2012 00:50:17 EDT

anon posted : Me same problem!! Freaking bell!

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Sat, 08 Dec 2012 19:46:51 EDT

yds posted : I just noticed this problem too. I can't access any of my port-forwarded services (webcams or webserver) when I'm on my network without directly accessing their lan addresses. This is a pain in the butt. Think Bell will fix this?

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 07 Dec 2012 15:04:28 EDT

stx9 posted : Same problem here. On port 80, I get Sagemcom web interface instead of my local Apache server. From work (through VPN), port forwarding works.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 07 Dec 2012 09:05:59 EDT

anon posted :

said by quanin:

You may want to double check to make sure your port forwarding settings are still there. The update, if that's what it was, took mine out. Also, strangely enough, you can't test port forwarding from behind the modem. Or, at least, I can't anymore. Need a purely outside connection a la canyouseeme.org or somesuch to test.

Thanks for the reply. I ended up trouble shooting this issue last night. Port forwarding still works - but (as you stated), it does not work behind the modem. Very annoying when you're trying to test network setting.. Hopefully they fix this bug on the next update.

Re: [Internet] Sagemcom 2864 port fowarding no longer working?!?

Fri, 07 Dec 2012 00:37:48 EDT

quanin posted : You may want to double check to make sure your port forwarding settings are still there. The update, if that's what it was, took mine out. Also, strangely enough, you can't test port forwarding from behind the modem. Or, at least, I can't anymore. Need a purely outside connection a la canyouseeme.org or somesuch to test.

[Internet] Sagemcom 2864 port fowarding no longer working?!?!

Thu, 06 Dec 2012 14:18:00 EDT

anon posted : Seems like my Bell Canada Sagemcom 2864 modem received a firmware update which broke port forwarding. Anyone else experiencing this problem?