said by zod5000:Anecdotally I've seen you help a few people out with this advice..
Are you sure its set to the highest quality? Netflix defaults it to a low quality. You have to manually log in to your account via their website and change the setting to high quality (or HD.. I can't remember what it's called). I've run into alot of people that didn't realize this, because you can't access the setting on devices, only on the website.