If you are seeing slower speeds than what you are used to, please email me at firstname.lastname@example.org. I can get you in touch with our technical specialists and ensure that you are getting the speed that you should be!
You should check the alignment of your dish.
A year or so ago, I was experiencing slow data rates and intermittent loss of connections. I found the dish pointing alignment was a little bit off the mark. After realigning the dish, things were back to normal.
Also check for wild creatures on the feedhorn.
During the late fall three years ago I suffered a nightly signal outage for most of the nighttime hours. This went on for about a week until the weather warmed up a bit, then the problem stopped.
The next cold night, the problem came back. This time I went outside with a flashlight and looked at the antenna. Much to my surprise I found a large green lizard laying across the feedhorn of the TRIA. Apparently he was using the RF energy to warm himself! A mini-microwave heater. Not enough to make a crispy critter, but enough to keep himself from freezing. After relocating Mr. Lizard, the problem was eliminated.