reply to bshelly
Re: Clearly Charter... I'll be honest here...I have NEVER had a problem solved using phone support except reactivating a modem or paying my bill. The script readers are useless in any real technical issues and I end up wasting a half hour or more being asked the same questions over and over again. Ok, let's start by turning your computer and modem off for a minute...... Ok, turn your computer back on...turn your modem back on... wait for it to light up... is your internet working now? Are you sure it's not your computer? Are you sure it's not your internet browser? Do you have another computer you can test from? Ok, let me run a few tests.....I'm sorry, I don't see anything wrong....(got told this one time with the modem completely unsynced)... ok, looks like we are going to have to schedule a tech to come out...three tech visits later the problem is still going on....guess we will have to send out a senior tech...ok, two more techs, another senior tech... oh, hey...maybe it has something to do with the wire up the road that got chopped into three weeks ago....yeah, we will fix that sooner or later but if the problem is still there in a week call back. A week later I call back and have to start the whole thing over again.
And you think the social media folks aren't worth keeping around? There is a record of everything done, the same person deals with it from start to finish and I get things fixed in days, not months.
If Charter wants to save money FIRE THE CEO.