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Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
Reviews:
·AcroVoice
·Callcentric
·Anveo
·Shaw

[Phone] Audio quality issues

We've been having people report that we sound "garbled" or as if we're "talking under water". Typically the other end sounds fine to us. Very occasionally audio in both directions sounds as if it were over a badly-tuned FM radio.

December 3 - issue first occurs; swapped lines on PBX to isolate cause.
December 4 - determined issue was not with local equipment; reported to Shaw.
December 5 - tech arrives; problem appears to be sorted when he leaves.
December 6 - problem returns on a different line.

Shaw states that the problem is now affecting many customers, not only us. They're requesting information about all the calls that exhibit the problem such as the time, which line the call arrived on if you have more than one, and the Caller ID.

We're in Burnaby BC. Just posting this here so you know what they will ask for when you call in.

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3

1 edit
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Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:13
Shaw states that the problematic switch has been identified and the problem should be solved by early afternoon.