·WOW Internet and..
|reply to pparks1 |
Re: Another Apology email
I am just getting furious at this point. I recommended WOW! to plenty of people over the years, and had nothing but respect for them.
Despite on going video issues with HD, I stuck with them, because otherwise they have always been reliable and great support.
As much as I supported them, it took 2 months for me to actually consider Uverse. On that note, I have seen more Uverse trucks in my neighborhood the past week than in the past 2 years, either they are having an area issue that requires several techs out for a week, or a lot of my neighbors are switching from WOW!
I really think the worst thing they can do at this point is not give a monetary compensation. Upgrade their internet packages to like 4/20/40/60 and give every current customer a free upgrade. Or 6 months HBO or something.
I hear COX is atleast looking into expanding into my area, I am very close to where they stop serving, if they did, it would take me about 4 hours to switch. 20 min to get an order placed and 3hrs 40min to get through to WOW! to cancel.