TSI PhilRTSI PhilRPremium
|reply to counting7 |
Re: Teksavvy is doing nothing to help
counting7 I assure you I have not abandoned you, nor your issue.
I have been following up with Rogers, as well as working with a few members of our technical support staff.
I openly admit there seems to have definitely been a disconnect in communications whether my direction was misunderstood, or whether I was not clear in giving direction to the agents assisting me, I apologize for this.
We thought we had the intermittent disconnections on their way to being fixed permanently, however it seems that did not last long.
We have an RF ticket open on your account right now, and are waiting for the latest response back from Rogers.
Again I deeply apologize for the lack of communication back to you, I promise it was not intentional.
TSI PhilR - TekSavvy Solutions Inc.
Manager, Escalations, Errors & Recovery
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
I apologize, but it is an issue that has been going on for most of the year since the service change back in January or February. That is a long time to have no fix. Before the service change, the internet was stable, and I had no problems with it whatsoever.
I did hear that they called the house, so there is finally work being done. Hopefully this will be solved soon.