·WOW Internet and..
reply to pparks1
Re: Another Apology email I just came here to start a thread on this letter, to find out you beat me to it.
I'm to the point where I want to know exactly what went wrong. I strongly suspect that WOW pulled a boneheaded move like firing everyone and outsourcing all of their phone support based on cost, and then getting exactly what they paid for--and now they're in the position of having to reinvent the wheel they destroyed.
Absent any solid information, I have to imagine the worst. I have to imagine that the venture capitalists that own WOW are trying directl to drive the ship without knowing anything about it.
I have to imagine that I will be looking to move to another provider.
Everything that's happened so far has done nothing but destroy, bit by bit, the many years of goodwill they've built up with me. And I don't trust WOW one bit at this point.