·Embarq Now Centu..
|reply to tdumaine |
Re: You really contacted executive escalations?
Yep, you can be absolutely assured they were contacted. Last week on Monday AM I sent an email to "email@example.com" and had a returned phone call that afternoon from someone within their corporate executive support team. The lady was pleasant and seemed helpful -- at least initially. Everything has stalled shortly after that contact and our connectivity troubles continue. From what I can piece together the corp group isn't getting much in terms of updates or cooperation from the local folks who actually need to work the problem. Its not uncommon for me to call several times now before so much as getting a return call back. Guess I've worn out that welcome mat.
So yeah, I really contacted them. Glad your experience was better than ours. Because honestly, it difficult to imagine it being much worse even though they manage to surprise each and every day but not in a positive manner!
Meanwhile connectivity was horrid again yesterday and the upstream SNR was again/still "red". Dispatch #6 is set for tomorrow so we'll soon see what the next punchline is. I'm persistent and tenacious while trying to keep a sense of humor about the whole thing. The credits are next up for pursuit but only after there's a fix in place tomorrow. (man, wasnt that an optimistic prediction! LOL! ...crack myself up...)