| reply to CharterJosh
Re: Social Media/Charter Direct forum Shutdown What the hell? This is a terribly bad management mistake.. I really loved the direct online support. I could drop my issue in, and get a response fairly quickly, with no fuss, no dealing with sitting on hold for an hour, and then talking to Ackbar over in Mumbai
This was a great support channel  leave it to bumbling upper management to toss it in the shitter for no good reason! |
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 gzt7d8Aliens live amongst usPremium
join:2001-07-13
Swartz Creek, MI
 ·Charter
| reply to CharterJosh
Well, we can't change anything but we can let the management at the Charter HQ know our feelings.
Does anyone have a good email address that we can express our feelings on the issue?
Thanks,
Greg
--
"It's not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change."
Charles Darwin
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zed260Premium
join:2011-11-11
Cleveland, TN Reviews:
·Charter
| said by gzt7d8:Well, we can't change anything but we can let the management at the Charter HQ know our feelings.
Does anyone have a good email address that we can express our feelings on the issue?
Thanks,
Greg
»consumerist.com/2008/09/11/send-···an-eecb/
not all of them work at charter still but enough do that it will create a big bomb tell me if they repley |
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| Sorry Zed. Thats not going to do anything. |
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zed260Premium
join:2011-11-11
Cleveland, TN Reviews:
·Charter
| said by vickbmx:Sorry Zed. Thats not going to do anything.
true but it will get a big email flood and its most you can do without canceling in droves |
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| reply to CharterJosh
Actually, I liked it better before the formal process. I did not like how they quarantined the answers for people that they helped from the rest of the forum. I liked it better when miscellaneous Charter techs were lurking in the shadows and would assist people. That was real customer service. There were no scripts and people were just helping customers to be nice, not because it was their job. My 2 cents. |
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CinobytePremium
join:2003-01-02
Black Mountain, NC | reply to vickbmx
Actually i contacted that list of emails and got a response. They thanked me for praising direct support but that's about it. |
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| reply to CharterJosh
I think this was a terrible idea. I had some issues with Charter and only the Social Media customer support was able to help. I'm sorry to see them go. They were very responsive and did what they said they would do. Great customer service! |
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