said by hortnut: said by The Antihero:
At least I don't deal with customers, like my one friend at our company does. The worst part is, she's not allowed to ever hang up on a customer, no matter how abusive they get, or how much profanity they use. The one day, she told me she had five different people tell her to "shove those interest rates up her ass."
Fortunately, I have yet to work for a Company that would allow such abuse. We did have protocols to follow prior to terminating the call, such as advising the caller the call has now ended, unless they can control themselves and giving them other wordage, depending upon the "abuse".
Once in a while, I would not hang up immediately, but would go silent, after giving the warning. More than once, the caller asked if I was still there. My response was, yes I was, but was having problems completing their request.
Sorry, but I disagree when it comes to a business. Our business didn't deal with the public and we used checks. We had non-stop solicitation calls from Visa after we explained about 5 times. My boss finally used some rather nasty language to one of the pests, she was really annoyed, but the damn calls stopped.