DaSneaky1Done wall to block them allPremium,MVMReviews:
|reply to CharterJosh |
Re: Social Media Shutdown
CharterJosh (and team),
I've been a member of this forum for over a decade. I've seen Charter's service grow from a major underdog in performance to a class leading provider with broad-reaching high speed Internet access. This company has gone through major leadership shake-ups that has help to right a toppling ship. In all, the best decision they've made was to be that "different" type of company.
For (probably) less than half a million dollars, they've funded a team that gave TRUE customer interaction and put a face towards their customers and the concerns they have with the purchased services from Charter. The people that the Umatter team supported are the advocates of Charter's services and people that willingly directed disgruntled individuals to your channel for assistance. Those that were unhappy are the ones that searched the Internet for those that were experiencing similar problems and found DSLR.
In this increasingly busy world, sole phone support does not work. As your customer, I'm being presented with an automated menu of additional distance between my need in reaching out to Charter and a resolution. Removing the access that I (your long time customer) found beneficial and that routinely exceeded my expectations, Charter is, in essence, saying "what our customers' feel is important is not of importance to us."
It may seem foolish to think that a corporation could have "feelings" for their customer base, but that's the impression I was left with knowing that Charter was willing to back their social media team.