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JohnInSJ
Premium
join:2003-09-22
Aptos, CA
reply to ccallana

Re: Office 2013 install - won't open files

said by ccallana:

No dice.... disabled all add-ons, apps still not working.

The other thing mentioned in that thread, VS Studio, I do not have installed.

Never seen anything like this before.....

That leaves drivers. Video drivers. What OS version? What hardware?
--
My place : »www.schettino.us


ccallana
Huh?
Premium,VIP
join:2000-08-03
Folsom, CA

This system was running Office 2010 without issue.

Gen 3 Core i5 (Ivy Bridge) with latest graphics drivers (recently upgraded from a Gen 2 Sandy Bridge)
H67 ASUS motherboard
No fancy devices

Fairly basic system

Windows 7, currently patched up.

No other app has any issues on this system. Photoshop, Lightroom, media players, etc...
--
"We are half-hearted creatures, fooling about with drink and sex and ambition when infinite joy is offered us.... We are far too easily pleased." C.S. Lewis



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18

If you restart the computer in "Safe Mode with networking" does the same problem exist?



ccallana
Huh?
Premium,VIP
join:2000-08-03
Folsom, CA

Interesting results when run in OS Safe Mode -

App opens, but because it is the first time, Office tries to do some configuration, and when it does, I get this error:

Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start. Verify that you have sufficient privileges to start system services.

So I cancel that, and it keeps going, trying to install a 64 bit service, then I get this error:

Sorry, office can't start when Windows is in safe mode.

Same thing happens if I try and run the app as administrator.

Tried both Excel and Word.

My OS is legit, as is my copy of Office (both MSDN licensed)
--
"We are half-hearted creatures, fooling about with drink and sex and ambition when infinite joy is offered us.... We are far too easily pleased." C.S. Lewis



auggy
Premium,Mod
join:2001-12-24
Brockville, ON
kudos:18

Also, since you can open Office apps in Safe Mode but cannot run them because it is Safe Mode try configuring a "clean boot" and then see if you can open and run Office apps in Normal Mode:

»support.microsoft.com/kb/929135

Follow Step 1 to clean boot.